-
September 2023 by Greg Larson
Dani was the bomb. Took time out of her Holiday to make sure my crew had a boat. She even delivered and hauled away the boat. l will 100% work with her again to rent a boat.
-
July 2023 by Dale Howell
After arriving in the area we realized we misplaced our boat key! We were totaly disapinted at the lack of any help or courtesy from at another nearby marina!! Grand Rapids Marine went above and beyond to set us up with two new keys to help myself and my family enjoy our two week vacationfilled with fun and fishing...... Thank you Grand Rapids Marine!!
-
July 2023 by Bertil Lindquist
This is the place to go for any Marine related needs. Did you wait until mid June for your boat lift to get in the water? Probably didn’t have Grand Rapids Marine doing the job. Did you leave your bimini up while pulling into your lift? Mike’s got a power bimini to replace your broken one. These guys have it all and know what they are doing. Need to store your boat? They got you covered, literally.
-
July 2023 by Jennifer Mancini
On July 5th my husband Frank M had an issue with his windshield on our boat while on vacation - He brought it in to you guys and Luke took care of the issue and showed my husband how to fix in future. His prompt and timely attention and great customer service made my husband very grateful you guys are here in town and he was without his boat for the rest of his vacation. Thanks guys, a day off the water for Frank can be very excruciating and you made his day! Keep up the good work!
-
June 2023 by John Romine
Needed help with my WaveRunner. Was able to speak directly to a mechanic to have my concerns addressed, and he even helped show me online where to get the owners manual directly from Yamaha to make sure I was doing all my checks correctly! I'll be coming back again, for sure!
-
June 2023 by Kevin Christofferson
Charged me a grand to adjust my timing then wanted to charge $1150 to send my injectors to get cleaned on my chev.305 motor when new ones are under 200. They left my gas lines all unconnected and didnt replace my jack on front like i asked...Boat still doesnt run and i had to get a new jack just to disconnect from my truck. Then misplaced my boat cover and said they'd mail it and it's been over 3 weeks and nothing. I would definitely shop around before bringing anything here.
-
June 2023 by Gary Doyle
Great people. Have enjoyed working with them the past couple years for boat maintenance/storage and dock installs.
-
April 2023 by Shane Tilley
3 months after my deposit secured a pontoon rental I received a call that it would need to be cancelled because Dani double booked. Our trip takes place in less than 2 months. I would highly recommend weighing other options when booking your recreation vehicles. R&R has options if you book far enough in advance. Service providers need to understand there is repercussions from unacceptable scheduling practices.
-
January 2023 by Neva Kueffer
Great prices on spa and marine items. Good customer service
-
November 2022 by John Ek
Just picked up a 2022 Alumacraft Classic 165 CS boat, Suzuki 70 HP motor and trailer from GRM. Because of a manufacturing delay in 2021, the boat was not delivered until late October. Mike was very accommodating in holding the boat over the winter and waiting on final packaging and rigging, which allowed me 6 months of warranty time. From the first time I walked into the store, Mike gave his attention to my purchasing experience. He offered me the best money for my trade in and the best price on the boat package I wanted. (I had checked with 3 other marine dealers in 3 cities on trade in and prices – one was the exact same package I bought and the other 2 were competitors models). Mike was flexible when it came time to rig the boat. I added a number of things to the rigging and he and his staff provided suggestions on placement of my fish locators and wiring – even texted me pictures of where they thought items would best be mounted. Mike texted me one day to let me know that there was a better way to mount the bow mount motor with the Helix 7 attached than what I had, and he saved me money by doing it that way. The rigging job was very professionally done, as well. All wiring is cleanly routed and hidden. The 2 transom mounted transducers were perfectly mounted as I get clear high speed readings. I purchased a number of after-market accessories from Mike and found his prices to be very competitive. Upon delivery of the boat, Mike spent 2 hours going over everything with me as to how it was installed to the features of the boat, motor, trailer and even how to put the travel cover on!. He also went over the important information of breaking in the motor and highlighted that section of the manual for me. I also received the licenses for the boat and trailer along with the decals that Mike arranged from a local graphics shop to match my boats color graphics. This package from his staff, Debbie, included a letter and the MN Boating Guide 2022 that was page marked as to how and where to apply the licensing decals to the boat and trailer. Overall, Mike and all of his staff were very professional and courteous whenever I was there, called or texted. I have had the boat on the water for over 5 hours of break-in time and am very satisfied with the whole package. I highly recommend Grand Rapids Marine for anyone considering purchasing a boat or accessories. Mike and his staff are top notch!
-
October 2022 by Kiska Kelder
Extremely happy with GRM. Have stored my boat there over the winter, had service done as well as repairs.Buying a new one there this spring..Service Dept is great and Dan very accommodating.
-
October 2022 by Dr. Adam Link
Hands down the best place for a boat. The team really takes care of customers. The owner is great and handles customer sales as well. Buy a boat from here - keep the business local!
-
September 2022 by Jim Hildum
Went there on a Monday no sales people the rental person was very nice..my brother in law wanted to buy a pontoon they said they checked it out engine ran.we got to the lake and engine wouldn't start took off hood of engine there were leaves in it very poor customer service ...when you say it runs you better make sure it does..
-
August 2022 by Craig Schrader
Luke in the service department did an excellent job of getting our boat diagnosed and what we needed to get back on the water quickly.
-
July 2022 by Jim Rusnacko
Just want to thank GRM for all of their support as they have been great to work with. Luke has been incredibly flexible with our maintenance needs along with scheduling our spring launch. In addition, Justin was equally accommodating with taking out our dock with a last minute request in November due to our original dock crew cancelling. The last kudo goes out to Glen who just pickedup and launched our pontoon. He was very knowledgeable and accommodating and it is comforting to have a professional team of individuals you can rely on.
