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November 2023 by Raw And Uncut ENT.
Hello This Place sold me a lemon ? that broke down as soon as I drove it 1 block off the lot I took it back and they told me they’d have it fixed even though I didn’t want it once it broke down they made me drive it to a shop they said was right up the street but it was actually a few miles away and when I got there the mechanic rolled his eyes and told me he had 5 cars from them being worked on after two weeks without the car I obviously needed I called the mechanic and he gave me a whole list of mechanical issues wrong with the vehicle including the engine and told me Jakes Auto Mall said they would buy some used parts themselves and it would take another week or two before they got them and they weren’t fixing all the issues either then they had the nerve to start calling me to make my second payment when I hadn’t had the vehicle at all since I purchased it at that point I had already had to buy a different vehicle and I told them I didn’t want the one from them anymore do you know these crooks put a repo on my credit now at this point I have to take legal action take my advice steer clear of this company I know you’ve gotta be really in need to deal with them and their sky high interest rates but spare yourself the hassle. I posted this on their Facebook page and they blocked me my name is Markeith Phillips so I don’t wanna here we don’t see you as a customer line you gave all the other reviews!!!!Update to their bogus Response: You are a total LIAR I drove that vehicle 1 block and brought it back immediately within 5 minutes of it being sold to me and have not seen it since you all told me to take it to the Blaine Midas that day
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November 2023 by Kirby Brown
I'm not sure where to start, so let's start from the beginning. I went to Jake's auto mall after having life circumstances and bad decisions leave me with very bad credit and the need to find a place that would trust me to make payments on a reliable vehicle. I walked in expecting to be treated like I was just another customer. To my delight, I was treated with respect and dignity. From the moment I walked in to the very cozy office, the ladies made me feel welcome and appreciated. I quickly went from hanging my head in shame to feeling like things were going to be ok. They were honest right from the start with regards to the requirements to be approved. I brought paystubs, my down payment, and proof of insurance.I saw a Lincoln and test drove it and of course after feeling like I would love to own such a nice car I walked into the office and said.... I'll take it. Expecting laughter to erupt, I was surprised when they said, awesome let's get started. The paperwork was very quick and straightforward forward. I could have been out of there very quickly, but I honestly enjoyed the experience and how they made me feel like family, that I just sat and visited for a little while. Bottom line, whatever reason you have for going to a buy here pay here dealership, I strongly recommend these guys even if you don't have the credit struggles that I had. They are worth every minute you spend with them and worth every penny you will spend on a vehicle you want, because there is no pressure....NONE!Please stop by and check them out, you won't regret it!Ladies, thank you for treating me with respect and more like family than anything else. I appreciated you on the day I walked in and I appreciate you even more today as I write this. Have an awesome day and keep up the great work you do!
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November 2023 by Terrell Clay
Had a great experience with Kyla and Val, very nice and made the process go smooth and I got into a nice car.
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November 2023 by Erica Mcmillan
I came in with my sister so she can get a car, and the three ladies who help her on this day 11/3/2023 was so nice and funny they was so helpful I really enjoyed sitting and waiting with her these ladies was amazing
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November 2023 by Giovonni Turner
It’s a really great place with a lot of good vehicles to choose from! They’re really nice and friendly and understanding. This is the place to come get a vehicle hands down. Low down payments. Get monthly payment plan and easy payment set as well. Thank you ladies!
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November 2023 by Bridget Person (Bridget Person)
I have bought 3 cars between m and my sister she just bought another and I am now buying another one today! WeJust love working with Megan and Kyla these ladies are wonderful!!
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October 2023 by Alexandra Reents
I had a great experience. I had been looking for a vehicle for weeks. With no luck or extremely high down payments or payments. Jake’s auto mall was very transparent about the process, and was able to apply and drive home in one day. Very fun and friendly staff. Thank you Jake’s automall
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September 2023 by Mindy Crosno
Great experience purchasing a vehicle from Jake’s Auto Mall. Val helped us find the perfect vehicle. Megan and Kyla explained the financing and paperwork. Tony made sure everything was in proper working order. What a great group of people!
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August 2023 by Tracey Trace
3rd car I am purchasing from you guys and you make the payments so easy for my work payment schedule...they have made my life real easy...the ladies work together to give you something affordable. I would definitely recommend them to Jake's Auto MallTracey Pearson
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August 2023 by Corey Harrison
!!!!!!WARNING DONT BE FOOLED !!!!!!!MONEY Worst decision me an my wife madeIt’s not even been 30 days after the 3rd breakdown now we’re stuck with a paper weightThanks for scamming us out of over a grandWhat a joke you guys don’t take care of nobody but your pocketsWhy would I have to pay to get it towed to you and then I have to pay for the repairsAn I have the correct dealership
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August 2023 by Brian Larsen
Friendly and informative staff make the purchase process a cake walk! If they have a vehicle you’re interested in, don’t wait because they are never there long!
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August 2023 by B S
This place is horrible I wouldn't recommend this place to anyone and I am working on taking this place to court, I bought a car from them a few months back and within the first week of owning the car the check engine light came on and the car started jerking. I told them and Val who was extremely nice when we purchased the car and was now extremely rude over the phone. I explained to her what was going on with my car and also asked her what kind of inspections they do on the vehicles and her answer was "All our vehicles are inspected". Turns out my car needed a full engine replacement, they finally replaced my engine. Fast forward to 3 months later and my car's check engine light is on and jerking again I've been recording phone calls, documenting text messages, and taking statements from actual mechanics that have even told me that this place shouldn't have sold the car in it's condition as these people have been dishonest about a lot of stuff and anyone else that looks to purchase from this place I recommend documenting everything when it comes to these people.
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August 2023 by Tyrell Edwards
I didn't have the car a full month. I decided to return it and then they put it on my credit report.If you're desperate for a car I still wouldn't recommend going every time I turn left the car would slow down.Companies like this take advantage of people that have less than perfect credit and are desperate for a vehicle. How did I have it for 2.5 month and I mand only 2 payments. I can screenshot my bank receipt and the one time I made a cash payment. Yes at first I did thank you guys until you put it on my credit after the fact I didn't have it for a month. I've even sent people over there.and I did talk to the credit and they said to talk you all
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July 2023 by Alejandra Turner
Kyla was awesome. She let me and my wife look thru the lot and pick a vehicle we like. Talk about no pressure The girl is beyond awesome and knowledgeable about her products she’s selling. Best car buying experience I have ever had hands down . We ended up buying a Ford Expedition beautiful vehicle in prestige condition at a great price . Kyla you sold us not only a car but a great experience and in record time I highly recommend this place and Kyla she’s a good and honest!
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July 2023 by Theresa Lynch
After reading all the fabulous reviews on here we had to check out Jakes. They did not disappoint! I was able to get approved easy in office with no credit check and drive my car home in just about an hour! Fast easy and friendly!
