CVS is a pharmacy and health service provider that offers COVID-19 testing, including lab and rapid tests where available. Testing is limited to eligible individuals, with children over 10 able to get tested and minors under 16 needing adult supervision. During the pandemic, high demand sometimes causes delays. The pharmacy staff has been praised for their kindness and helpfulness. One customer shared a positive experience where a pharmacist quickly provided an inhaler in an emergency, even though it was over a month before the refill was due. The staff’s willingness to assist during urgent situations was highly appreciated. However, the pharmacy also faces challenges with communication. Customers reported long wait times when calling during business hours, with hold times exceeding 30 minutes and even 48 minutes on one occasion. Despite these issues, some staff members are noted for their excellent service. Customer experiences vary, with some feeling frustrated by wait times and transfer mistakes. One customer transferred prescriptions to a different CVS location for convenience but was dissatisfied and chose to return to a different branch known for better service. Others highlighted the kindness and patience of staff, especially when testing children, describing them as “amazing” and “beyond patient.” Overall, CVS is valued for its helpful staff and health services, though it faces occasional scheduling and communication challenges.
Outstanding. The staff was helpful and KIND. As full time travelers their willingness to work through and issue with a medication script was so appreciated. I can't say enough kind words about these wonderful people.
April 2024
Good Pharmacists, friendly professionals and a wide variety of products available.
October 2023
Third time I’ve called for the pharmacy (during regular business hours), and no answer (each time listened to their hold music for over 30 minutes - once for 48 minutes..!)…. Please hire more people!Finally got through after 20 minutes on the fourth call… The person on the other side of that phone was awesome!
