CVS is a pharmacy known for providing essential services, including COVID-19 testing for eligible individuals in select states. They offer both lab and rapid testing, although high demand may lead to delays. Customer experiences highlight the pharmacy's commitment to service. One customer shared a positive encounter where a pharmacist quickly provided an inhaler during a medical emergency, showcasing the staff's willingness to help. However, there have been concerns regarding long wait times on the phone, with some customers reporting over 30 minutes of hold time before reaching a representative. Despite this, when assistance is received, staff members are often praised for their helpfulness. Another customer transferred prescriptions for convenience but found the service lacking and returned to a different CVS location, praising the “AMAZING customer service” there. The pharmacy’s staff, particularly Deb in Hastings, has gained recognition for their kindness and patience, especially during stressful situations like getting children tested for COVID-19. Overall, CVS is a pharmacy that strives to provide quality care, though some operational issues have been noted.
Outstanding. The staff was helpful and KIND. As full time travelers their willingness to work through and issue with a medication script was so appreciated. I can't say enough kind words about these wonderful people.
April 2024
Good Pharmacists, friendly professionals and a wide variety of products available.
October 2023
Third time I’ve called for the pharmacy (during regular business hours), and no answer (each time listened to their hold music for over 30 minutes - once for 48 minutes..!)…. Please hire more people!Finally got through after 20 minutes on the fourth call… The person on the other side of that phone was awesome!
