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December 2023 by Michael White
Called looking for a carburetor rebuild kit for my snowblower. They said that they didn't carry the rebuild kit, but for double the price I could buy a new carburetor. Thinking I didn't have an option, I went in to buy the carburetor. Turns out the gaskets, which were the main reason why I was wanting to buy the rebuild kit, did not come with the new carburetor and that they didn't have the parts in stock. Then the guy I had spoken with on the phone comes out and says there was a note in the system showing compatible gaskets. So they charged me for those too. I guess you have to be very specific when talking with their team. Otherwise, you get swindled into paying $100+ instead of the $12 for the gaskets.
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November 2023 by Marcus Larson
Family store with great people, service and fair prices!
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May 2023 by JAL Hellcat
I've been dealing with Gerlach for over 10 years now for all of my lawn care needs. Their service department is great!
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April 2023 by Shane Auger
Called Saturday for a toro 821 21” qze snowblower n employee stated they don’t sell toro?♂️?♂️. Pretty sure main sign up top of building last time I went by n by what’s on website here states “TORO” but who am I to say they sell it?
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March 2023 by Harry Tiedemann
Tim was so helpful yesterday. The type of service I received from him is what makes me envy the life my grandparents used to have when they only had local companies to go to and receive services and products. This is why the internet was not needed because info was shared through folks that live in certain industries. Thanks Tim for making my visit exceptional!
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March 2023 by George Kerr
Appreciated the quick and reasonably priced repair service on a Honda walk behind lawn mower. Work was done two days earlier than I expected. No other Honda Power Equipment dealer in metro area that I contacted was able to promise service in less than 2 weeks. Everyone was friendly, well informed, and very helpful.
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March 2023 by Jeff Johnson
Great place, they remember me and help with my issues I had, answered the questions I had
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March 2023 by Di
Great folks. Happy to be a customer. Very welcoming and helpful.
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March 2023 by Todd Laberee
Don't fall for the spring tune up special. 100 oil change. What a joke
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March 2022 by Mike Femling
Wonderful experience! Had all the parts I needed! Thank you!
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March 2022 by Cookie Usem
Gerlach is our "go to" store for mowers, snowblowers, and garden tiller. They're great with customer service, educating us as to product workings, etc.
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March 2022 by Shawn Mattaini
Over priced merchandise. Service department probably only thing keeping them in business. Recommend on line shopping.
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March 2022 by Preacher Paul
The guys answered my questions and seemed very nice and lots of good information.
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March 2022 by Dan McDonough
Called today to order part for my Ferris Fast Vac. I bought mower new from Gerlach’s many years ago along with bagger system. I go there every year for my maintenance items and etc. I’m in their computer system and pay by check each time. Today stated I needed to prepay for an idler arm that needed to be ordered. Well today they lost a long time customer. I get that people may order something and never come get it, but I’m in the system and have been a repeat customer for years. Very disappointed.
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March 2022 by Gary West
Good service centre For lawn Moore's and snowblowers.
