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March 2024 by John QPublic
This store botched my passport photo, and thus my renewal application. When I came back for a refund the manager was rude and distrustful. She never even apologized, but seemed to be angry at me.(The photo itself is clearly non-compliant now that I check, but the manager blamed some government worker "having a bad day." No taking responsibility.)
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March 2024 by Kim Milhaupt
Phillip the owner & the staff were so helpful & kind while trying to return a complicated Amazon return.
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February 2024 by Sassy Treon
Great service, everytime I'm there!
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February 2024 by Shannon M
This is my top UPS store. They’re always efficient and friendly; But today was exceptional. I thought it would take longer due to the amount of customers and it took ONE MINUTE! Kudos to them! It took me longer to write this review.
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February 2024 by Randy Stenger
These guys have been absolutely GREAT handling our printing needs. We used to use other providers but now any time we need any posters, flyers, or other materials for our business we have been going to this UPS store and they have been doing amazing. Even recently, we had a minor print quality issue with one of the posters we printed and they responded immediately to our concerns and reprinted it right away. Great customer service. Thanks Caitlin!
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January 2024 by Tim Central Point Investigations
Very helpful. Only needed some copies, very professional location and clean. If I could say there was one downside, no notary was available.
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January 2024 by Morgan Johnson
Very professional employees, easy shipping, fast in and out
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December 2023 by Shawn Johnston
$10 for 1 basic size box is absolutely ridiculous. I thought she was joking because when I asked Siri if UPS store would have a free box to ship my item she said yes. “In most cases they will package your item for free” and ups employee says 10 bucks!? ?I realize 10 Bucks don’t seem like much to most people to a lot of people but to a one income single father of 3 10 bucks could be put to much better use. Also learned that they charge $2 for 3 pieces of tape ???
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December 2023 by Karen Sonnee
I went to the Ups store in Hastings Mn today. A lady named Sandy helped me. I had a horrible mess up on a return that Amazon created. While Sandy was helping me for or five more people came in. I don't know how she did it but she helped me and in between was able to help most of the people waiting! All with patience, kindness and courtesy!! She helped me with my issue and even though I was frustrated she was calm and helpful. She did not miss a beat. Sandy you made my day! Thank you for the wonderful service and keep up your great attitude. 12 star service!!!
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December 2023 by Tara Wilber
I called the store to get their email address to send a print job. There was no answer. I looked at the store's website and sent it to the email address there. I included a request to call me and confirm receipt.After multitasking for a half hour without a call I called back. A young man answered and was not able to find my email. He said there is a separate email address for print jobs. Ok, no big deal. I sent it again.The young man confirmed receipt. I specified in the body of the email what I wanted - number of copies, double sided, etc. I said I would come by at 5 to pick up.I got a call that it was ready around 4:20. Great, I'll be there at 5. When I got there I was told that the print job was done in color. I admit, I neglected to specify black and white in my email. That said, I have worked with printing contractors since 2001. Due to the cost difference between printing in color vs. black and white it is customary to establish before printing if color is preferred. In this case, I spoke to a person prior to the job who did not clarify. And a different person (possibly an owner based off of the website photo) had my phone number but did not call to ask before performing the job.I arrived and was told that color copies were made. Unfortunately, I did not have time to refuse the color copies and request black and white. The urgency of the job is what prompted my emails and communication in the first place - in an attempt to complete this task according to my schedule.For those who are not as familiar, this would be akin to ordering a rum and coke at a bar and the bartender charging you for top shelf instead of asking what kind of liquor you want.It showed bad faith. I spent $35 on 40 pieces of paper. If you are ever in a position of needing copies I would urge you to learn from my experience. Specify exactly what you want (which I thought I did, but mistakes happen). Get a quote and decide if the cost is within your budget.The job was done in a timely manner. The store is clean. The experience was disappointing.Edited to add:I received an email from the owner who said that I was dishonest. The document was 70 pages, and I was only charged for black and white.I stand corrected.
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December 2023 by Mary Marty
This store is always clean and easily accessible. The staff are super-customers are greeted immediately, and the transactions are done pleasantly and efficiently.
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October 2023 by Kenna DiBuono
I had the pleasure of meeting Amanda Garcia of the UPS Store {#4008} in Hastings, MN, on Monday, October 16, 2023. I was working out of state and desperately needed some documents notarized and mailed. My work hours are Monday ~ Saturday 5:00am ~ 7:00 pm with Sundays off. After making many, many phone calls and driving all over the area after work and on my day off for the better part of a week, I reached out to this UPS Store {about 60 miles away}. I spoke with Phillip Garcia early Sunday evening. He explained that they were closed then but that his wife or he would be in the store on Monday and would wait for me after work. I called to let them know that I was on my way. Amanda told me not to rush that she would be there when I got there. She was exceptionally helpful! Not only did she notarize my documents, she made a copy for me, put together everything for mailing, and made sure that everything was perfect. Amanda was kind, caring, organized, professional, and gave me the peace of mind to know that my problem was resolved to my satisfaction! I have and would HIGHLY recommend this UPS Store. It’s not often that someone will go above and beyond for another person, especially when it took her away from her family! Amanda’s and Phillip’s great customer service was exemplary and should be a model for all businesses! I certainly won’t forget their kindness and generosity! It is my hope that you will recognize them personally and throughout your organization.
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October 2023 by Steve Walter
These people are first rate! Whatever you need done, they can do , and their pricing is very reasonable!
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October 2023 by Shannan Harris
I arrived needing to ship 4 boxes. 1 was ready to ship, two needed boxed and shipped and one was being sent internationally. They were so helpful, above and beyond in their customer service for sure! They walked me through the process to ship the international box, step by step. Then, due to the size and projected expense, they took all the contents out, cut down the box and repacked it! This was a savings of over $200!I really appreciate the willingness to problem solve and deliver such high quality service.I was so appreciative, I happily bought them coffees from the neighboring Caribou!I also got news that the box arrived at its international destination, in less than a week, and all parties were thrilled!I will be back, many times!
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September 2023 by Daniel J. Herrera
I came to this store with a desire to get a couple of posters printed but the resolution of the photos that I had weren’t that great. Every other print shop I went to told me they couldn’t do the job because they needed an image with a higher resolution to enlarge the image into the poster side. Thankfully they were able to make the impossible happen and I am so happy with the finished product! The staff was remarkably friendly, understanding and courteous to my needs. This will be my one stop print shop moving forward! They are really passionate about building relationships with their customers! Highly recommend!
