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November 2023 by Dave gregor
Well it was good till my truck started shaking and making a weird noise on my way home and I found that all 8 lug nuts on the left front tire were only had tight.
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September 2023 by Hugh Hakseth
I’ve been coming here for years for vehicle repairs and I’ve purchased 2 cars as well. With more likely in the future. Somewhere anyone can go now today and feel comfortable and know that they won’t be taken advantage of. The service techs are knowledgeable and willing to make it work for you as much as possible, sales staff is honest and willing to work with you.thanks again for your help you guys are a flagship for other dealerships in your area, they should try to be more like how you guys operate and care for customers.
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August 2023 by Mr Pinon Vlogs
Well it was a great service from Amanda . Gave me a trusty rate for my trade and she is the personal you have in the store .Thank you Amanda Hei
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August 2023 by Bibi G
The customer service started really strong here. I dropped my car off in the beginning of the week and still by Friday, It was not done- no communication no calls. I called them several times -just to be told that the person before them did not give them an update on what was going on with my car. I finally went in to talk to them about why my car was not finished .. I kept getting excuse after excuse . Also, these repairs were covered by warranty and they said that I had to pay over $300 to get my car out of the shop.FRUSTRATING THIS WAS MY FIRST AND LAST TIME with this DEALERSHIP.
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July 2023 by Anita Hudacek
Service Advisor & Tech were very friendly! Oil change & tire rotation was super fast - Would highly recommend!
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July 2023 by Alli Becker
Helpful and friendly staff. The work was done on our vehicle quickly and resolved the issues we were experiencing. Pricing fair and the estimate was on point. Thanks for a great job done!!
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June 2023 by Michele Shapiro
2016 Silverado developed some strange problems, I suspected something with the onboard computer system. Tom Z. at Valley was incredibly helpful! The problem turned out to be unusual in that they hadn't seen it before. Two of the modules rather bled into each other and caused a variety of issues. They got the parts in at a lightning pace and fixed that and my calipers. I love that he kept in touch with me about the problems and was upfront about estimated expenses. We had bought an extended warranty when we purchased the truck from them and fortunately it covered a great deal. Valley helped us with the remaining balance. I honestly love the service at Valley Chevrolet in Hastings!! They have been wonderful every time we've had our truck serviced. I can't say enough good things about them. I frequently recommend them to family, friends and even strangers!! Thanks again Tom for your excellent customer service and kindness!!
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June 2023 by Kelly Delisle
Tim in sales was amazing and not pushy. The finance officer Tom was amazingThe most painless car buying experience ever.
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June 2023 by Michele S.
My 2016 Silverado developed some strange problems, I suspected something with the onboard computer system. Tom Z. at Valley was incredibly helpful! The problem turned out to be unusual in that they hadn't seen it before. Two of the modules rather bled into each other and caused a variety of issues. They got the parts in at a lightning pace and fixed that and my calipers. I love that he kept in touch with me about the problems and was upfront about estimated expenses. We had bought an extended warranty when we purchased the truck from them and fortunately it covered a great deal. Valley helped us with the remaining balance.I honestly love the service at Valley Chevrolet in Hastings!! They have been wonderful every time we've had our truck serviced. I can't say enough good things about them. I frequently recommend them to family, friends and even strangers!! Thanks again Tom for your excellent customer service and kindness!!
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May 2023 by Stacy Yates
It was wonderful. I wasnt expecting anything to be done at first. Was looking at options. Tim was wonderful as well he talked to me about my options and got me something better than what I was looking at. And I left a more than satisfied customer. I would definitely continue to use them.
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May 2023 by Mike Swift
Did great service on my old truck, very nice to have loaners when my vehicle is in the shop, great value for my trade in when I bought my new truck. Amanda did a great job ordering my new truck and trading in my old one ? Brandon did a great job helping me order my accessories in the service department and do the service on my old truck. I'll be bring all my vehicles there from now on.
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May 2023 by Colleen Horsch
The service department has been nothing but great. I've had to get air in my tires and they always help me out. I also bought my car there years ago and excellent service.
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May 2023 by Mara Swanson
Kurt was very helpful and kept our truck until he could figure out what was wrong. It was initially frustrating because the issue wouldn't present itself when they drove it but eventually it did and he figured out what was wrong. Persistence is appreciated!
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April 2023 by Jim T.
We had an 8:00 am appointment for oil and filter change. Three hours later we went by to see if the car was done. We were informed that since we didn't wait while they did the work that they worked on customers that came in without appointment and waited for service. Even after the hours we waited for a thirty minute job to be done, and then checked to see if our car was ready after three hours, it was still not finished.I told the service manager that I considered this to be very rude. Why have an appointment if the work isn't done at the appointed time?
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April 2023 by Alex Butler
They did exactly as they were told in a timely manner and also brought up next steps for future visits. They were also very welcoming and friendly throughout the entire appointment.
