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November 2023 by Kielo Evjen
CARSTAR Hermantown provided great service. My vehicle was returned to me in perfect condition. They even took the extra time to clean the inside. Emily was friendly and helpful each step of the way. She has excellent customer service skills and communicated with me throughout the repair process. I will recommend this company to my friends and family without hesitation.
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November 2023 by Maureen Typpo
5 plus stars. The best service ever!!!! My car was done in no time and so professionally done. They also took care of all of the insurance dealings and payments. They even professionally cleaned my car inside and out. Highly recommend. Thanks so much. I trust then 100%Service: Body & Trim
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September 2023 by K Hodil
We brought our Prius to CARSTAR Hermantown for body work after an accident, on recommendations from a friend and from our insurance agent. Everything was top-notch and we highly recommend them. They were speedy, professional, friendly, knowledgeable, and coordinated with the insurance company (State Farm) seamlessly. They gave us updates on the schedule twice a week as work progressed, and the final repair results were excellent.
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September 2023 by Shedricke Boyd
Upon moving to Minnesota I hit a deer and smashed my vehicle up pretty bad, I had been working with my insurance for over a year and a half trying to find a body shop to have my vehicle repaired at, and after many pain staking hours of talking on the phone etc I found this body shop. Almost immediately after contacting them they put a plan into action and fixed my vehicle in a little over three weeks which I was totally amazed by. When I arrived to pickup my vehicle I was totally shocked and amazed by the quality of work that was preformed and that they detailed the vehicle inside and out. Emily was a joy and kept me posted throughout the entire process. I highly recommend this business and even thought I am about 5 hours away I will always travel to this location anytime I need any body work done . Thanks TeamService: Body & Trim
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July 2023 by Lynette Swanberg
CARSTAR worked through some bugs with my insurance company to get repairs started, arranged for my rental car, kept me informed about progress and, most of all, were great people!
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June 2023 by Michael Ritland
I have had my pickup into their shop twice and both times have been happy with the results. Th front office does a great job of keeping you informed with the process and your vehicle comes back cleaner than when you dropped it off.
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May 2023 by Charles Werth
The work they did on the left front end of my car was very fast after the mix up with what my insurance company wanted fix/ordered. And was shocked that they cleaned the inside of the car.Service: Body & Trim
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November 2022 by Gina P
Absolute worst car experience I've had. My insurance recommended them after I was run off the road, it seemed fine at first even with the tow they set up costing over $100 a mile. Their "comprehensive check" that they mentioned several times was only checking for visible holes and scanning the computer. They didn't check anything mechanical or test drive it (asked several times just to be sure). They gave my car back to me with the alignment horribly off, airbags that didn't work, and a hole/or loose part in my emission system. Came back for a recheck but instead of investigating and fixing their mistakes they brushed it off and told my insurance company those damages were probably from before. Which is making getting my car fixed extra difficult since my insurance believed them blindly. I'm used to car shops trying to sell extra stuff, not cutting corners and giving me a safety hazard of a car back.
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October 2022 by Jeremiah Brandau
If it would have been an option to leave less then 1star I absolutely would have. This company was a nightmare to work with from the start. The communication, or lack there of, was undesirable. (and that's stating it nicely). I chose CarStar Auto Care Collision Center consequent to the recommendation of my insurance company (American Family Insurance) as they participate in their Dreams Restored Program. After countless attempts pursuing updates on my vehicle's progress, I'm finally informed it's complete and ready for pick up. At this time it has now been with the shop for 4 months, close to 3 months longer then initially stated. Prior to even pulling out of their parking lot the incompetence of this shop is blatantly obvious! The repairs needed on my vehicle included front end and driver side damage due to a collision with a deer. Some of the "minor" oversights from the pretentious staff included a broken heating unit blower motor, a broken ignition switch, (I was unable to remove my key from the ignition and I can also start my vehicle when it's in neutral), they replaced the driver's side door, but did not put my door lock cylinder into the new door (therefore my key does not work for my new door)! They couldn't even complete the body work properly! There were some minor dents, dings, and scratches left unrepaired (but that ok, as they were not included in the estimate). Oh, and let's not forget the shattered glass left everywhere! I mean who doesn't enjoy sitting in and stepping on broken glass when they get into they newly repaired vehicle! I'm so happy they participate in my insurance companies Dreams Restored Program and their workmanship is guaranteed for as long as I own my vehicle. I have a feeling they're going to be my new best friends!Services: Body & Trim
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June 2022 by Cheryl Wasmund
Tim was very knowledgeble and helpful through the entire process while my car was being repaired.Service: Body & Trim
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March 2022 by Riley O'Donnell
I was recommended CarStar by my insurance company after hitting a deer in town. My front end was really in bad shape after the accident. Lisa (who was my main contact with this whole process) called me the next day after I submitted the claim, she was amazing, very fast and professional. She called me a towing company to bring my car to their shop, which he came within the hour to do so. I was set-up with a rental car the same day and was all set and they had it all in their hands. Lisa would call me every time there was an update with the process, on what is going on and the projected finishing date. There was just a small issue with some parts, but that's not their fault at all. I just picked up my vehicle today, and I can say I'm more than impressed. My vehicle looks brand new! They did a free detailing and the warranty on the parts they replaced is more than generous. Thank you folks at CarStar, and thank you Lisa for the outstanding help through all this! You made a stressful situation very pleasant. (Before and after pictures attached, don't mind the snow, it's what happens up here).Services: Auto engine diagnostic
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March 2022 by Jon Salternate
Excellent accident repair done on car. The vehicle has known difficult-to-match paint and it came out looking great. Everyone there is very nice and easy to deal with. They went out of their way to help connect me with the third party's insurance when I was having difficulties making that happen. In fact they handled nearly everything at that point, including rental vehicle and you really can't ask for more. Thank You CARSTAR.Services: Painting
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March 2022 by Jason Crane
I had a great experience with the Hermantown CARSTAR Auto Center. Friendly and timely service. Great loaner vehicle. I will go back with my next repair in the future.Service: Body & Trim
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March 2022 by Gage Ruzynski
I have been there twice now and both times they have gone above and beyond for me. Very personable business, checking in with you through whatever your getting done. Great work, and a hoot of a time secretary.Services: Painting
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February 2022 by Pat Doherty
Had new bumper installed. got car back and all body lines were off hood rubbing fender. Could get hood open because they forgot to install radiator cover push pins so cover was stuck on hood latch. Bumper came loose at front fender. new fog lamp bezels kept popping out of bumper.. Brought back and all was adjusted and repaired. Fast forward 10 months later and paint peeling off bumper. Fog lamp bezels still keep popping out. brought back again and Paint was warrentied, but tech said all mounting tabs were broke on bumper and fog lamp bezels. Only place to work on body was them. Tech stated that someone tried to fix tabs. Then owner calls me and says truck was hit and not his problem. There was not a mark on paint to justify truck was hit hard enough to break just about every tab on bumper. workmanship is horrible and will not stand behind work. DO NOT RECOMMEND! EVER!
