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August 2024 by j kessler
Five Star could also be called Above and Beyond.
One of the easiest moves I've ever made. Especially remarkable for high humidity 90 degree weather in Duluth Minnesota, not Georgia. It didn't stop these guys, who just kept moving until the job was done efficiently, correctly, and to the customer's satisfaction.
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June 2024 by Paige Anderson
I've been working with SAM at Arrowhead Location. He is THE Best and is so easy to work with and willing to listen which is so important in customer service. I only deal with him by either calling him at the office and ask for him directly or show up during his hours at office. He's awesome. Good hire.
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June 2024 by Emilia Lefevre
Great customer service! Both the reps answering the phones and Sam who is on location at arrowhead are very friendly and helpful. The storage unit was easy to drive up to with our truck and we were easily able to rent a second one once we realized we needed more space.
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April 2024 by cynthia salay
The storage unit 812 that we rented since 2017 turned out to be a disaster. We didn't visit our unit for awhile because we trusted it to be safe. When we did visit to move out, our discovery was lots of boxes and a rug were all wet/soggy. Not to mention water filled up some of our plastic tubs/containers. Don't know how long this was going on, but trusted the unit to be safe. Lucky for us, most things that were stored in there was outside/garage items. I looked at the ceiling and saw tape pieces on the plastic. Must of been a continuous problem. Now this company forces their insurance on you by automatically adding it to your monthly bill. I guess I now understand why. I will not do business with this company in the future. The rent also increases often. I can find better storage units elsewhere. Also this company owns many storage facilities here in Minnesota and other states. If you call the number listed for the facility you are interested in, you get a person (you may understand) in North Dakota. You cant get ahold of the actual person running the facility you want. So if you have questions about the facility, goodluck getting the right information. Five Star Storage is run in a bad corporate way. You are only a number with a numbered unit. That's it. Beware and look elsewhere.
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October 2023 by Aaron C.
Friendly and quick service.
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August 2023 by Guy Tersini
I'm very happy ? to be renting from five star, the people are very 'nice the tent is affordable.Keep up the good worl, I thank you very much and have a good year.Guy.
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August 2023 by Karen Graham
Very satisfied people were very kind and helpful. Would recommend to family friends.
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January 2023 by Cheryl
Kind & friendly staff. Very secure and smooth process. A young man shoveled, salt/sanded the area of my storage unit and brought me two pallets. Unit is clean and easy to lock. 5 Star indeed! Highly recommend!
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December 2022 by Derik Alcaraz
Easy start up, super friendly staff. Storage is good and elevated enough to keep water out.Could have more available larger units.
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November 2022 by No
One day, I got a phone call from the owner saying my storage unit no longer had a lock on the door. When I arrived, it was discovered that someone had cut the lock on my door and stole thousands of dollars worth of my items. The owner did not provide security cameras, and was not insured. I wasn't made aware of these details prior to leasing a unit. I will never go back.
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August 2022 by Matt
One day, I got a phone call from the owner saying my storage unit no longer had a lock on the door. When I arrived, it was discovered that someone had cut the lock on my door and stole thousands of dollars worth of my items. The owner did not provide security cameras, and was not insured. I wasn't made aware of these details prior to leasing a unit. I will never go back.
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April 2022 by Zachary Simon
Clean place to store your stuff water proof
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August 2021 by Amy Mitchell
It's great lol it's a storage unit. They serve their purpose
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August 2021 by Roynetter Birgans
My favorite
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May 2021 by Jack
Overall haven’t had issues, pretty nice that they are continuing to improve.
