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December 2023 by Kristi Weme
Absolutely amazing! The customer service is great! They aren’t pushy, they don’t fallow you around poking at you. They let you look and discuss on your own without the added annoyance or pressure but they stay close for help and questions if needed which is a huge deal for me! I love the table we chose, and the price was amazing! we are going back to look at couches and beds as well. The prices are very affordable, even more so than the “discount” stores. Hom is one of the best furniture companies in Duluth in my opinion!
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December 2023 by Michelle Rowley
I can only offer a purchasing perspective due to not having my mattress or bed frame yet. Kristin was the sleep specialist/ sales person helping me at HOM Furniture in Duluth, MN. She worked with me on my initial buy and when I had doubts about the mattress I bought, she helped me find a replacement suitable to my needs. I would highly recommend working with her.
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December 2023 by Jim Mccullough
Great experience in store and ordering couch but that was where it ended. We ordered a sectional couch that came in individual pieces. Only 1 was not damaged, 2 came in the wrong color, the electronic piece we ordered came as a manual, and the chaise was missing. We did not hear from anyone and called their “customer service” rep who told me that it was probably just the lighting on the different colors and that the store screwed up the electronic piece when ordering. No apology, no offer of discounted price or anything for the vacation day I had to take off and will now have to take again for delivery of missing piece, damaged pieces, and corrected pieces. Great customer service when ordering but that was where it ended.
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December 2023 by Tanner Spicer
What a fantastic group of people to work with!!! Virginia Mold is absolutely amazing, she will treat you right with no high pressure sales. She answered every question we had and let us steer the conversation; she listened to what we wanted and did not try to tell us what we wanted. I highly, highly recommend shopping here; be sure to ask for Virginia!!!
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November 2023 by Alyssa Johnson
Kim was very helpful in picking out a rug that fit our needs, budget, and space. He was extremely knowledgable and patient, walking us through the various materials, sizes, and color options. We felt good knowing that what we were buying was safe with the vacuum we have, durable for a new nursery, and easy to clean. Thank you so much for your time and expertise!
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November 2023 by Dale Vavra
Truly outstanding service ! The scheduled delivery time was well coordinated and I was kept up to date for the actual delivery time. They nailed it. Super job. The delivery guys were very polite and respectful of my home in that they took great care so as not to mar or scratch any wall or flooring surfaces while moving the furniture in and out of the living room.I am so very pleased with the service provided by HOM Furniture. Well done. Thank you.
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October 2023 by Jill Bastyr
Ron D is awesome to work with. He is so helpful when it comes to suggestions and offers a wide variety of options. He has always gone above and beyond for us. I highly recommend Ron if you’re looking for new furniture.
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October 2023 by Jonathan Parker
Kim did a great job of showing us rug options and helping us find just what we needed. We purchased our rug in Duluth but it had to be shipped from the warehouse. Since we live near St Cloud, Kim arranged for the rug to be shipped to the St Cloud store for pick up. Thanks Kim!
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October 2023 by Angela Johnson
HOM Furniture is our “go to”, for almost all our furniture and home decor! Recently we have had the opportunity to work with Virginia Mold. She is very kind and very helpful. We couldn’t be happier with our new purchases!!!!
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October 2023 by Luke P.
We were looking for a couch. Within a couple minutes of walking in, Virginia asked us if we had any questions. She was very personable and easy to talk with. Great customer service Virginia!
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September 2023 by Gary Jackson
Kim is very knowledgeable and a real nice guy!! You can’t go wrong with him!! Kim delivered a new rug to my home this morning. The original rug had some defects. I called him yesterday and he said he’ll get another one to replace it. Kim is a SUPER NICE gentleman!!!!!! I highly recommend him for any rug purchase you choose to make.
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September 2023 by JoVanna Balquier
We went in to HOM for a new mattress and left with a mattress AND a furniture set. Sleep expert Jim Kraemer was very friendly and helpful. He directed us to a few mattresses to try out based on our preferences and needs. He gave us plenty of time to test them out. He answered all of our questions and we left the store with a new Purple mattress ordered. As we were leaving the store, we noticed a furniture set that was on mega sale and after sitting on them, we realized how comfortable the couches were--this was perfect timing as our old set desperately needed replaced. Sales Associate Virginia Mold helped us with purchasing our new furniture set and she was very friendly and helpful. The delivery team did a great job with communication and were efficient with moving in our new mattress and furniture.
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August 2023 by Deon Foust
Mary was very helpful and knowledgeable about all of the different sofas that we looked at and helped us find just the right one. we also really appreciate that she was able to also help us over the phone to order us the matching recliner to go with the sofa. So if you’re looking for a great furniture shopping experience I highly recommend HOM Furniture and ask for Mary.
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August 2023 by Rachel Gebhart
I had a great experience at Hom Furniture. My sales representatives Dylan and Virginia were very helpful and pleasant to work with. The delivery staff did a great job setting everything up. I will definitely shop there again.
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June 2023 by Denise Rinehart
I needed 2 twin mattresses. I was told that the store couldn’t take my payment info over the phone and gave me a 1-800 number with an order number to actually place the order and provide payment. Never did it this way before, after spending thousands of dollars on furniture and mattresses in the past. Was told it was for my protection. After placing my order was told that one of the twin mattresses was not in stock. But I had already paid, so I am now waiting on the salesman to call me to see what do do about getting both. I’m supposed to give them by end of day to contact me with a resolution. Why are they doing this to customers? I called someone who worked from home, to give him my order with my credit card info, but the store salesman couldn’t do the same???? Now I’m left having no idea when or what I will receive. The phone rep was extremely nice, but the policy of doing business like this leaves me confused!Edit: Even though I didn’t like the new payment policy and the mattress I wanted was not available, I got a different mattress that seems to be very comfortable. The salesman found another of comparable or even better quality.
