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November 2023 by Chase B.
Had a great experience with Jake. I told him exactly what I wanted and he was able to get me a good monthly rate, after the first one was a little high he was able to lower it. He gave me his personal number as well and has been quick to respond with any concerns I had about the vehicle. Overall a great experience and Jake is great!
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May 2023 by Pam D.
Terrible customer service. We purchased a 2023 3500 HD. Put money down and planned to trade in our 2016 truck. Took maybe a only a couple weeks for the truck to get there which was fine. The salesman, Dave texted to say truck was in and in order to not miss out on the $500 rebate it needed to be finalized by April 3rd. Husband went in on Monday April 3rd to get truck, finalize financing, do the trade in, and had a large check for partial purchase also. Husband was told that Dave was not in that day. He checked his text again . It said Monday the 3rd. Another salesperson helped and said Dave had him on the calendar for Tuesday the 4th. ??? Okay so a different salesperson took over since no Dave. First look at the truck and no running boards. Pretty hard to get in and out of a big truck without them. When asked about them husband was told they were on back order for 1-2 weeks . Okay... somewhat doable. Then came the financing. Interest rate was much higher than originally discussed with Josh the finance person. Josh was told that truck would probably be refinanced due to such a high rate . An extended warranty was also purchased. We went to our local bank the next day for a much lower interest rate and we're told that we could also get an extended warranty through them that was less expensive, no copay, gap insurance included, and could bring it to the place of our choice. So Josh was called, and called , and called to have him cancel extended warranty. Finally it took a special trip to make sure things were done on April 10th. We then found out the money from the extended warranty cancellation was credited to GM financial which was fine, but $1100 of it was not applied. When Josh was asked about it he said the insurance company was responsible for that part. We'll we thought Josh would be making calls and getting this done. We called and called again and again with no response from him. Our bank said to call the extended warranty insurance place ourselves. We did and found out that they never received a penny, and that the policy was not cancelled until April 24th. Another call to a manager at Kolar since Josh wasn't being truthful or returning calls . He looked into it and said someone dropped the ball and they would be sending us a check in the mail for the missing $1100. The check was received. If we wouldn't have kept on it where was that $1100 going to go? A weasel and a sneak in my opinion.So still no running boards. Again more phone calls to Dave and no responses. Finally after leaving a message saying that the lack of running boards was getting to be a safety issue and we'd take it up the ladder if he couldn't help us out he called. He said no need to involve others and to keep it between us. He did call to keep us in the loop in the days to come. Then he said they were having meetings on it and cooperate was involved. Then they didn't know what was going on with the running boards , but they had others to fit or we could get money back for what was originally paid for them. This should have been an option from day one. Another pair was purchased and put on by Kolar on May 11, but for an additional $390. I don't believe for all the waiting, stories, and trouble , that there should have even been and additional charge. We were told... truck is ready on or around April 1. No... it was not ready without running boards. Kolar said it was GM to blame for the running board snafu. Hard to know what is truth and what is lies. All in all I'd say they can't be trusted. We spent over $70k and after signing the deal and driving off the lot we were ignored and treated poorlyTerrible customer service. Frustrating and maddening experience.
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April 2023 by kathie todd
See Jack Hunker for great service, when buying
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April 2023 by Jeff Hansen
Jack is very helpful and honest.
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March 2023 by Blake Nelson
Well I said I would never go back but airbag recall had to be done. Drop off Monday morning and when checking in I added 2 other service's, wiper motor assembly and rear window switch not working on my GMC Sierra, after no contacting called and said won't be done in a day, no big deal, so next day it sat outside cause advisor called in sick so I guess that means they can't work on it! Next day called and said where are you at? Well we are waiting on parts, so next day no contact so I called and said I wWILL be picking it up today, they said parts aren't in and I said I can find 3 right now in town granted not factory GM but who cares he said great and it was ready by end of day. Received invoice... 3 times what my estimate was, picked up checked all repairs as I always do before leaving and wipers did not work and window operation o ly worked to open! Needless to say I kept my sanity, asked for service manager but he left early. I will be back to settle this and let them know I will never set foot in Kolar again!!Service: General repairs & maintenance
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March 2023 by Heather K.
This business has declined greatly over the past several years. We went for a specific vehicle, financing already in place, and cash down payment in hand. We test drove the vehicle and we're told it had just gone through this grand inspection and there were no issues. My husband popped the hood and found the coolant reservoir completely empty and the hose flaccid. They pulled it inside, filled it up, and doused the engine with water. It made us nervous as it had supposedly just come out of its inspection and that was an obvious thing to have missed. We decided we would just keep an eye on it. as soon as we asked to write up our purchase and the F&I manager got involved everything went bad fast. Josh had a chip on his shoulder immediately because we had our own financing in place. He claimed he had worked with our finance company many times and it was straightforward but that's where the lies began. We were financing through USAA and there is a simple form for the dealer to request the funds from the bank. It has the dealer information, their bank account information, and a very obvious line for how much the bank owes the dealership. It also explains clearly that the dealer must complete all information or it will not be funded and will slow things down. We signed our papers on a Thursday, paid our down payment, and signed over title to our trade. Kolar wouldn't allow us to take our new vehicle, despite all of this. We have it over the weekend and on Monday they still claimed things weren't done yet our large down payment check cleared from our bank that morning. Tuesday morning rolled around and they still were claiming we couldn't come get our vehicle so I called USAA as Kolar said they weren't going to let us take our vehicle until the USAA funds arrived also. When I spoke with USAA I was informed that Josh at Kolar had not completed the paperwork correctly- he had left blank the spot where it told USAA how much to send them. I informed Josh of this and he fixed the paperwork and sent it back in. He wouldn't admit his mistake and still wouldn't allow us to take our vehicle despite this being his mistake. Next I spoke with Sales Manager Damien who spent time looking into it and on Wednesday evening, 6 days after we signed everything for the car, he told me we could come pick up the car the following day because he had called the bank and was comfortable that everything was lined up. Thursday I receive a text from our salesperson telling me they still hadn't received funding and I replied back that we would be in later to pick up our vehicle per Damien's call the night before. Almost immediately my phone rings and it's Josh, the finance guy, telling me we cannot take the car that day. I was then told Damien, the sales manager, was no longer employed there. Josh was extremely unprofessional during the conversation and I informed him we were canceling the transaction and would be in to be refunded our down payment and get our title back on our trade. Then I received a call from our salesperson trying to save the deal. I informed Kolar we were canceling and would be in for our refund shortly. We walked in at 4:30 and were ignored until Josh messaged a coworker to give us our papers/check as he was pretending to be on a phone call to avoid us. Walked out to our car and went to mobile deposit the refund check which was a USBANK check who happens to be our bank also. The mobile deposit failed and said to check with the writer of the check as to why. Nope! We decided to drive to the local USBANK office and walked in right before closing for help. They were great but when the bank manager took the check and looked at it, she turned to a coworker and said, "Someone at Kolar is writing checks on the account with the hold again!" She looked at us and saw the concern and assured us we would get taken care of but it definitely added to our distrust of Kolar and after putting pieces together it sure sounds as if this business is in some sort of trouble financially an
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December 2022 by Alex Dvorak
Brought in my Impala in for a multiple cylinder misfire code. Charged $160 for diagnostics, $200 for fuel injector cleaning, $25 for shop supplies for almost $400 to “fix” issue. Drove home and car almost shut off with how badly it was still misfiring. Texted service manager who sent me his phone number and to reach out if anything was wrong. No response after two weeks from service manager.Absolutely horrible service department, just wants to rip you off! Also was treated like trash because I didn’t have an appointment even though I explained I had no problem waiting weeks or however long it took them since I couldn’t drive it in condition it was in. Going somewhere else from now on.
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May 2022 by Jess W.
I'm not sure how this dealer can land so many negative reviews. They were really awesome! The wife and I have waited over a year to land ourselves a Diesel Yukon XL. After many failed attempts trying to track one down locally. Then some more failed attempts at trying to build one. We nearly gave up with all of the restrictions and limitations. We started to reach out further and further from home. Checking GM locator every week and calling all of the dealerships with-in a 500 plus mile radius. Finally we came across Kolar. They had one coming in that wasn't spoken for yet. Nearly all GMC and Cadillac dealers are asking $10k over MSRP during this vehicle shortage. We thought for sure we were going to get shafted trying to land this unicorn. Not at all. KOLAR came through in the biggest way possible. They got us a great deal on our Yukon XL and paid us very well for our trade in. They made the process super simple, and quick! They have likely earned themselves a customer for life. I see lots of negative reviews from this dealer. So I'll do my part and update this a few months from now. As we are waiting on microchips for our heated/cooled seats. As well as the GM floor mats that hadn't arrived in time. I'm sure they will do a stand up job. I'll keep all of you wonderful people posted on how it goes. Let's get this dealership the ratings they deserve! THANK YOU KOLAR TEAM! 5 stars!!!!
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April 2022 by Brianna Borka
I am not impressed. I had an appt, was told it would take about 1 hour to do possibly longer because one issue was recall related (they knew I was waiting on site). I waited 2.5 hours without anything only to find out they hadn't even STARTED mine. The shuttle driver was fantastic, once I decided to go elsewhere for a bit, but that didn't make up for the whole experience leaving a bad taste in my mouth.
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March 2022 by Donna S.
They lied from the start. We had to put down $1000. Before they would write up the order. We gave them the deposit then they said that the car was sold...I'm sure they new that in the beginning. Now they won't even take our calls to refund our money.
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February 2022 by Amanda
Had my vehicle towed to the dealership for timing belt replacement. I was back on the road in no time! Thanks, Kolar!Service: Engine repair
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January 2022 by Heidi Hanson
My Equinox had a check engine wit low power error code on it. Tried making an appointment. 4 weeks later I was able to get in. My appointment was at 1130. My husband asked if he could drop the vehicle off early. They declined saying we had to keep our appt time. Didn’t really understand this since they have a drop off box. My husband sat around till 300 and didn’t hear anything. He had to leave to pick me up from work. When I approach the advisor the after work, he told me my vehicle is done. I asked why we weren’t called with what’s wrong. He basically told me I should be grateful he saved me 100 dollars and to not worry about it. According to them, condensation built up in the turbo and froze. They had to blow it out and reset the computer. And it’s a weather problem so warranty won’t cover it. So I asked what will happen when the next cold spell comes. They basically shrugged their shoulders. Four days later the exact same code is on my car. Make an appointment. Mid February is when I can get get it.Services: General repairs & maintenance
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January 2022 by laura anderson
Discovered that after my $1400 oil change when they broke the water pump they didn't even replace the oil cap!
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October 2021 by Josh Grimm
Absolutely worse experience ever, buy a beautiful truck and bring it in for undercoating and paint protection and comes back looking like absolutely sh$$. Scratched worse then if I were to drive it through a bunch of brush, general manager is absolutely a piece and does nothing and blames it cause it came in with dust on it. If I ran my business like this I’d be out of business, good running business is all about customer care and caring. Hope they step it up cause there not getting any of are business or my customers business.
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September 2021 by Tony Switzer
Although we did not end up getting a vehicle from kolar, we had a great experience with the salesman Mike Letica. He was very nice and showed a lot of interest in what we were looking for in a car to meat our wants and needs. Would definitly recommend working with Mike to anyone looking for a vehicle
