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October 2023 by Jeff Lawson
Well, this was a total waste of time. I placed an online order on September 1st. I contacted customer service and told them that I needed these bottles by September 22nd for a birthday gift. They told me that one item was out of stock but their email stated "Getting it to you before the 22nd shouldn't be a problem! If something changes I will let you know as soon as possible."That never happened. I emailed the company "customer service" many times. Sometimes the emails were answered, sometimes they were not. I asked Allie (Ace Spirits Customer Service) to sub the out of stock bottle for another one. They said they would do that, but then stated that they had to cancel my original order and place a new order. That wouldn't work since I used a Visa gift card. So now.......... I am out nearly $200 and I have NO BOTTLES to show for it. I have no refund. I just went back to the Ace Spirits website and they have somehow blocked me from even logging in to check my account or placing a new order!!! What type of legitimate company does this?? Whatever you do, AVOID this company. While they do have several 5 star reviews, it is the 1 star reviews that should resonate loudly with an online customer. To say that I am incredibly disappointed in how this company handled this situation would be an understatement. There are far too many online retailers to use to be treated like this. I will update this review if it is warranted, but I'm guessing it won't be.
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October 2023 by T K-D
SCAM - They don't return calls or even answer the phone. They tell you all internet orders you need to talk with the shipping dept but they leave NO info to be able top call them. They maybe cheap but you will WASTE your TIME and MONEY with them.
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September 2023 by cfischer
Shady business. Online storefront with everything they 'allegedly' don't have. After a week they blamed the customer and the company hosting their website for errors - to be clear NONE of the 12 bottles I ordered are apparently available or orderable. Fast forward 2 weeks later ... the same items are still offered on their website for sale. Yeah, common, doesn't get much shadier than that - can't blame clerical errors and not correcting them! Buyers beware.
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September 2023 by Indie Ghost
They got store picks and samples. Bought a v nice tequila. Would recommend
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August 2023 by Adam Wilson
Excellent bourbon and other booze selection, friendly and approachable staff, and high end interior and presentation of their merchandise (even have classy jazz music playing). It's the bourbon store I would want to buy from.
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June 2023 by Kristine Clemens
Great experience! I was very impressed with Jimmy. He immediately came over and helped us out. I had a friend from out of town who was here and is a bourbon lover. Jimmy walked him through the entire selection for the store and provided WOW customer service. I highly recommend this place. We were very impressed by what a great selection there is.
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June 2023 by John Ward
The best selection of whisk(e)ys in the Twin Cities area. Helpful staff always have great recommendations too.
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May 2023 by Blake Andrews
I try to stop in here every time I am up in the twin cities metro area. The staff is very knowledgeable and friendly. There is always something interesting and new here for the wine and spirits enthusiast. Be sure to regularly check out their website for the latest doings. They frequently offer wine and spirit tastings, as well. If you have not visited in the last 6 months, they've swapped where the Scotch and Whiskey sits.
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March 2023 by Keith Hagen
Great shop! Amazing selection of whiskey/whisky and bourbon! Knowledgeable staff that cares about making their clientele happy with what they take home to enjoy!
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February 2023 by Tim Wegner
WOW! if you are looking for high end bourbons and whiskys this place has them. Very wide range of prices so bring your $$$$$ along but worth it.
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January 2023 by Geoffrey K.
If you want to shop where your purchases are appreciated this is not the place. Secret limits must be passed to reach secret lists of appreciation. Just being a regular customer is not enough to be treated well or get informative answers to questions. It's all too common with liquor stores these days and it used to not be the case here but things have changed for the worse.
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January 2023 by Jack Roy
The store itself is nice. Decent selection but the prices are a little high. What bothered me was the attitude up the employees. I’m not sure if this is the same manager that others are complaining about but the shoe fits. Most liquor stores welcome you in or at least ask how’s it goin. When I walked in I felt like a ghost. This place needs to work on their people skills.
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January 2023 by Scott A.
I wish I would have read reviews before using this place. Failed to deliver product I purchased, then refused to answer phone calls and emails until I filed a credit card dispute. "Owner" called me apologized, blamed doordash, and said he would personally see to it that it was handled. He was nice enough about it, although kinda smarmy, I believed him and in good faith released the dispute. A couple of days later I emailed him again, he apologized again, said they had a snowstorm and he couldn't get around, so he would do it the next day. Never happened. Stopped returning emails. So happens, I am a couple thousand miles away in California so I cannot stop by the store (probably a good thing), and this was a Christmas gift for a top client of mine. Embarrassment to say the least. I believe the words 'thief' and 'liar' are appropriate.
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October 2022 by bourbonz c.
Horrible store with terrible barrel picks, since the change of now three owners the newest feller to take on the failure is easily the worst. Lottery's for allotments, bundles of trash to buy more coveted releases, and let's not forget their sister store wandering spirits selling blantons for almost 200 on the shelf, this place is a greed driven dump. Luke Castle is a simp.
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October 2022 by Owen Holmseth
Ace spirits is amazing! Really great selection of bourbon. This has become my only liquor store. I used to shop around but ace has everything. They also do raffles based on spend. Love love love this place!!
