-
October 2023 by Matt Foley
Great service and the vehicle was fantastic. Will come back here again when needed
-
August 2023 by Mahogany Bryson
My experience with this company should have been better.
-
June 2023 by Lawrence Gallucci
Rented us a car with expired tabs. Literally rented us an illegal vehicle. Calling the 1-800 is a joke. Super unhelpful and completely not customer centric. Was requiring us to wait for a tow truck to come pick up vehicle then take us 30 miles thru rush hour traffic to a completely different location to pick up a legal vehicle. Called actual location and had them bring a vehicle to their location for exchange.
-
April 2023 by Bob B.
On a Sunday, as soon as they opened, I called the number listed on Google. Spoke to the lady on the phone, and told her that I needed a rental this morning. Took an Uber there and was told (by a guy, no lady there) my reservation was for Monday and that there were no cars available. Took an Uber home. Canceled my reservation online and was told my money would be refunded within 10 business days.
-
December 2022 by Leo Kalantari
Kai, a young man, helped me and was quick and because I got my car back a day early, I got a little bit of credit back! He’s a great person, and a great addition to your team! Kai is Manager material, absolutely ?
-
August 2022 by Tiffany Grimm
Good prices, reliable cars. Easy to work with.
-
July 2022 by Darren Lawson
The manager was very kind to me, a straight shooter which I appreciated. Im very confused about the negative reviews on here because that wasnt my experience at all. In fact I want to defend Brian on here. He has people coming in and out all day. People bring ing cars back low on gas, pet hair all over the back seat, verbal abuse and racial comments towarss him he shared with me directly. If youre giving this place a bad rating, you need to keep in mind a few things, 1 you wouldnt last an hour at his job and 2 these rental places not in airports dont have a ton of cars so you have to know what your getting yourself into. Its expensive but that doesn't give you the right to be rude or talk negatively when you dont get excatly what you want. I have your back Brian keep up the good work! I needed a car for a few dats since mines getting repaired, I onky drove it to work and back twice, He refubded all but $15 of my hold on my debit card since I drove the car less than 50 miles, kept it clean and filled it up with gas. 5 STARS!
-
July 2022 by Ray James
I wouldn't have given this a rating of any kind because of Brian the manager. He is the rudest most unprofessional individual I have ever come across and I hope he gets fired from this job because he does not need to be dealing with the public or customers for your organization.if I wasn't the passive person I am, I would have pulled him from behind the counter and Dealt with him In the same manner he was treating all of your customers. I do and I have use your company multiple times throughout the years. That is no longer An option for me for me anymore I have decided to boycott your budget company Not only that I will not recommend you to anyone. One star I gave you I take back You're not even worth Rating.
-
October 2021 by debra baumer
Great customer service. Jose new I was in distress and went out of his way to help!I will return
-
August 2021 by D M
No haggle just your cars ready. We had a mid size Volkswagen that was so comfortable. Even for our 6'3" son.
-
June 2021 by Bakers Finish
FRAUD ALERT……Do not rent from Budget unless you want extremely fraudulent charges to appear on your credit card weeks later.We were charged excessive soilage fee of $450 for dog hair.No dog hair from us nor was the car cleaned prior to our rental too which Bryan was notified after we received the vehicle.We reached out to customer service only to be offered half off our excessive soilage charge by Mario and when I requested a supervisor he said one would call me back.Unfortunately no supervisor called us back so we reached out again to customer service and asked for a supervisor to reach out. A Supervisor reached out the next day and left a voicemail with a unconnected number too call.Priceless!So here we write this review to warn all of you good fellow travelers to look elsewhere for a rental as we unfortunately now have to precede with legal action against Budget rental car.Unfortunately we are not the only ones being taking advantage of.Renter beware!
-
February 2021 by De Hill
Clean Cars & Professional Staff
-
February 2021 by Dan Boline
We were called less than 2 hours before our pick up time to be told our minivan was unavailable. The reservation we had already paid for and the vehicle we were driving across country and have hotels paid for an booked was unavailable. Completely screwed for our standpoint, the guy at the Budget (He made a significant effort) was able to call around and find a minivan with just enough time to spare for us the get a vehicle and on the road. However it is unlikely that there was enough time for a proper maintenance check. As we were driving through an incredible AZ snowstorm we discover our windshield wiper fluid dispenser does not function, we find out later the pump works but the hoses were unattached causing fluid to spray inside the hood compartment and not on the desired location, the windsheild. In addition, as the tires were about 3/16 of tread life left on a 30k mile minivan, despite this we miraculously lived to tell the tale. We did however have to spend two additional unexpected hotel stays as we could not trust these tires on these roads. A brutal experience overall and we are unlikely to use Budget or Avis ever again
-
December 2020 by Hannah B.
Customer service needs improvement. Wrong pending charge on my card. Very annoyed with how terrible this was.
-
August 2020 by Ben Hendrickson
Rented a van I was told there would be a DVD player in it for my kids and it wasn't in there. On top of that there was a rattle in the tire the entire way and the brakes shook everytime we stopped. Last item was miles per gallon for our 2000 mile trip we had under 20. Usually with a minivan we are over 25. Vehicle hasn't been serviced correctly. Will use budget again.
