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October 2023 by parag bawaskar
Title: Exceptional Experience at Luther Hopkins Honda DealershipRating: ⭐⭐⭐⭐⭐ (5/5)We recently had the pleasure of purchasing our very first car, a Honda Civic, from the Luther Hopkins Honda dealership, and I can't say enough about our fantastic experience. From start to finish, the process was smooth and stress-free, thanks to the exceptional service provided by Mary, our salesperson.Mary truly went above and beyond to make our car-buying experience memorable. Her expertise and dedication were evident from the moment we walked into the dealership. She took the time to explain every detail of the car, its features, and the various options available, ensuring that we were well-informed and comfortable with our decision.What impressed us most was Mary's patience and willingness to answer all our questions. She never made us feel rushed or pressured, which made us confident in our choice. She guided us through the entire process, from test driving the Honda Civic to finalizing the deal, and we couldn't have asked for a better advisor.Furthermore, the deal we received at Luther Hopkins Honda was exceptional. The pricing was competitive, and we felt that we were getting an excellent value for our money. Mary and the dealership staff worked diligently to accommodate our needs, resulting in a deal that left us with smiles on our faces.Overall, our experience at Luther Hopkins Honda was nothing short of outstanding. We are now proud owners of a Honda Civic, thanks to Mary's exceptional salesmanship and the dealership's commitment to customer satisfaction. We couldn't be happier with our purchase and the exceptional service we received.If you're in the market for a Honda or any other vehicle, I highly recommend Luther Hopkins Honda. Ask for Mary, and you'll undoubtedly have a smooth, informative, and enjoyable car-buying experience. Thank you, Luther Hopkins Honda, for making our first car purchase a memorable one!
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October 2023 by Javier Suarez
Clean and sleek dealership with kind and helpful staff. We worked with Bonnie and did not feel pushed or pressured into anything. Just the opposite, we felt like she was genuinely interested in helping us find the car that was right for us.The buying process was smoother than other experiences. Overall, would recommend this dealer in general and Bonnie in particular!
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October 2023 by Bella Halstead
Brad was excellent! I purchased a new 2023 Honda Civic which took a couple months to arrive but his communication was superb, and when I went into get the car it was totally painless. Definitely ask for Brad if your looking for a car at this location.
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October 2023 by Christina Tran
I went along with my friend today while she bought her car to help her make sure she wasn't being sold short on some horrible vehicle. And let me tell you what, I was super blown away her salesman was Willis Burks. I've never met such a super nice and happy salesman who's super honest. He answered all of my questions about the vehicles maintenance and history. And he was honest he even pointed out some of the problems that I didn't even know it had. Not pushy on sales or any extended stuff at all he was upfront and honest and amazing. Super quick and upfront and informative. Loved the personality. Our finance guy was Matt. He is very quick and friendly he got straight to the point didn't try to make anything confusing super upfront and fast. Honestly the fastest and most thorough finance guy I've ever met. I loved everyone we worked with today. Everyone was super upfront and quick!! And honest.
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October 2023 by Heidi Van Rossum
If we could give our salesman, Tyler, a 10 star review, we would! This was the best car buying experience we've ever had. Our initial visit to test drive a 2024 CR-V plus doing the initial paperwork to order it took less than an hour. Our vehicle arrived in half the time they said it would take and pick up was a breeze. Tyler was friendly, genuine, extremely knowledgable about Honda vehicles and not pushy at all. We highly recommend Tyler and Luther Hopkins Honda.
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October 2023 by Hope G.
If you have a vehicle that needs diagnostics run, repairs that require people to investigate or do more than the basic look-over, don't go here. Seriously. I called and made an appointment to have an in-depth electrical diagnostic run on my CRV because there was a battery drain happening every other day and I wanted to know what was drawing the power. I gave the receptionist details and info so that the appointment would go well. On the day of, the guy who did the intake erased all of the notes that were given and instead changed my appt to a basic used car exam. When he called, I had to walk him through what I wanted done all over again because he told me he had erased the notes. He then wanted to charge more because they had to go back and do the work I asked for. Eventually, they replaced 2 fuses, did an oil change that no one asked for, and that was it. The battery died again a week later, of course, bc they didn't do an in depth exam. When we called to complain and ask for better service, the service manager was EXTREMELY rude and abrupt, and refused to correct the problem that had been caused by her own staff. We reported her and the location to Honda corporate, and they were very unhappy with her behavior. We went to Bloomington Honda instead, and they've been great! They found the actual problem (a wiring issue with the remote starter) and did the work. Go there instead! Hopkins is not the right place to go.
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September 2023 by Dennis D.
The sales person was very professional and very helpful. Also, the financing department worked diligently to make it possible for me to purchase my new CRV. Everybody I met was extremely friendly, helpful and professional.
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September 2023 by Martese Ehm
Had a great experience with the team. We just went in to look at a car we had seen online. Brad made buying a car very quick, easy and painless. I highly recommend working with them if you are in a market for a new car.
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September 2023 by Larry L.
Expressed to two employees I was looking to buying a new 2024 Honda CRV while having my 2019 CRV serviced. No one appeared interested in talking to me about this. Another Honda dealership told my my 2019 CRV is an old car and that 51,371 miles is high mileage. Apparently Honda does not want to have cars my age on their lot as two dealerships have shown no interest. Business must be good! I will never consider Honda again.
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September 2023 by Kevin Vang (Miwie)
Kevin here, bought the all new 2023 Honda Civic Type R FL5 and was able to buy it at ease with no miscommunication or difficulty with my Sales Consultant Meng Xiong. Would also love to thank Leonard for being a great Sales Manager and Tony for doing quick finance and comedic relief.
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September 2023 by Nyla Anderson
I bought a car from Luther Bloomington Toyota in the last year and the experience was great. I was helped to find a car that had most of the wishlist items I wanted. I was given free oil changes and I have been going to Luther Hopkins Honda for services since it is closest to my house. My service on 9/11/23 was fantastic. The customer service employee was helpful and wanted to make sure my car was taken care of to the best of their ability. She gave me updates without pressuring me for possible maintenance issues to watch out for. She was very informative and kind. The employees there have been helpful every single time I go there.
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September 2023 by Janet Meeks
Very attentive. The details of my appointment wasn't stated well. Parker worked diligently to figure it out. I came to get a fob for the car I purchased and he wanted to assure I wasn't charged. He also double checked my alignment; the system didn't registrar when I drove through.
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September 2023 by Jerome S.
Josh was personable and thorough- Luther dealerships have been my choice over the years and that includes many of my relatives and friends. The Luther family in general have a fine reputation in Minnesota.
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September 2023 by Hallie O.
While I was hopeful that I would be able to get my car fixed in their body shop, they quoted 3x the price to repair my vehicle compared to anywhere else I went to get a quote. Their shop is also very small. Therefore, it would have taken almost triple the time to get my car fixed here.
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September 2023 by Karyn A.
Great experience buying my new car. Appreciated the communication on timing. Didn't like that it was mandatory to add some features that I didn't really need or want to pay for, but otherwise purchasing was a painless process.
