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June 2023 by Lindsay Phelps
Metro Water is the only company that could fix my hard water issue at the apartment complex I manage in Minnetonka which the city is known for having the hardest water. I had been dealing with terrible customer service, technicians and issues with Culligan for 5 years. I would call Culligan monthly with issues and Culligan would take a month to come out for service and they would say this might fix it. I decided to make the switch. Now we use Metro Water and they respond right away and have experienced technicians. Haven’t had any issues once since switching out my softeners to go with Metro Water! Great company, great customer service, trustworthy and dependable. Highly recommend!
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February 2022 by Tom Uhlemann
Scott diagnosed the problem with our water softener. He procured the parts and installed them.
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February 2021 by Brian Baker
Excellent experience with repair work for my water softener. The staff was very helpful, knowledgeable, and friendly. Definitely recommend.
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February 2021 by Occiri
The service tech, Scott, deciphered what was wrong with my water softener under a half hour. He thoroughly explained the root cause and how to prevent the issue from happening again. Not only that, but he reprogrammed my water softener to run more efficient! I highly recommend Metro Water Conditioning!
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February 2021 by R. Kevin Flindall
The salt level in our 10 year old water softener was not going down and the water was getting hard in the house.I had a technician come over to look at the water softener. He determined that we were using the wrong type of salt pellets. Stirred up the old pellets and told me to get other pellets once the current ones had depleted.The technician was done with his work in 15 minutes.Unbeknownst to me, Metro Water Conditioning decided to charge us for 1 hour of "Residential Labor" ($110) after only 15 minutes (if that) of labor was completed. This was in addition to the "Trip Charge" of $65.Not used to this type of service here in Minnesota. Usually firms are on the up and up when it comes to things like this. We feel as though we have been taken advantage of on this.Total money grab.
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February 2020 by Thomas Mundy
Lori is great ! Very busy, under control and excellent customer service. Highly recommend.
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February 2020 by Lisa Bauer
Metro Water Conditioning has the best customer service!! Laurie, who took my initial call, got to the root of the issue and after looking at photos of my water softener, determined that I was using the wrong salt and didn’t need my softener cleaned, saving $$! Most businesses would want to get every penny they could out of a paying customer, but they truly care about doing what’s right and saving people time and money.I’m still having a serviceman stop by to make sure my water softener is functioning correctly, and based on the amazing service I’ve already had, I’m confident it will be great! Thank you for caring about customer service and answering questions thoroughly! :)
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February 2018 by Nicole Oneil
Great prices and friendly staff. Definitely recommend for water softener repairs, installs and your water softener salt. They have sidewalk salt too!!!
