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August 2023 by Kate Pyzdrowski
Do not use this company. Their customer service is terrible. Still waiting for them to complete the project. work never finished. Broken window and torn screen Molding not match.
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August 2023 by Martyn C
Unfortunately not a great experience. Took forever to place the order and then a backlog on manufacturer. To top it off they were damaged in install and a tear later I’m still waiting for a plan to resolve. In addition in trying to fix the windows they caused over 1000 in damage
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July 2023 by Martyn C.
Took forever to place the order, a long time to make and then damaged on install. A year later I'm still waiting for the damage to be fixed and for the subsequent damage they did trying to fix one of the windows to be made good.
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March 2023 by Tara Helm
Our exterior windows are from Mon-Ray in our home that we purchased a few months ago. I saw the sticker on them after struggling to figure out how to get the screen out to install our window ac unit. I called and spoke to this nice man who talked me through how to remove the screen over the phone! What great customer service! If we need to replace or update anything, I’ll be calling them again! Thank you for your help!
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March 2023 by Diana Simpson
Our patio doors were installed Wednesday……….they look great! Gary was very efficient and did a beautiful job.
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March 2022 by Amanda Hemmila
We are so happy with our new storm windows! We ordered 11 double-hung storms as well as a side-light and picture window. Greg Murtha was great to work with and was so patient to answer all our questions and take the time to demonstrate and explain the product. He even gave us a little information on our interior windows (old, single-pane windows) and offered to have our installer repair the exterior frame area of the only double-pane window (Anderson window) on the house. Gary installed our windows quickly and with great expertise. We knew about Mon-Ray windows and their quality because my parents replaced their storm windows 25+ years ago with Mon-Ray. My parents have since done a completed window replacement, but still have Mon-Ray windows in their breezeway, and they look and function great, even now!
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March 2022 by Ben & Steph Magras
Storm windows look and work great! Greg was very knowledgeable of the various products available and helpful in making this a smooth transaction.
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March 2022 by martin heumann
Ordered 3 windows to be installed in our home from Mon-Ray (Greg Murtha) and when they arrived two installers were dispatched to our home. Gary and Kevin arrived on time and ready to work. They informed us exactly what would be taking place and then proceeded to do just that. They interacted with us with professionalism and a great sense of humor. Most importantly they were highly skilled at installing our windows with expertise and attention to detail! Highly recommend Mon-Ray, especially Gary and Kevin.
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June 2021 by Ben M.
Storm windows look and work great! Greg was very knowledgeable of the various products available and helpful in making this a smooth transaction.
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March 2021 by Patrick Dupont
Over the past 20+ years, Mon-Ray has replaced every window in my house. They are excellent to work with, the quality of the windows is excellent and the installers are really excellent. They have even replaced windows in my sister's as well as my brother's houses. I highly recommend them. You cannot go wrong.
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March 2021 by CJ
I RARELY, and do not like to post bad reviews. Anybody can complain, and I prefer to find, and review the best, in all cases.This just isn't one that I can, not, NOT post!Very poor assistance for windows already installed. Just needed a few things fixed. Only want to SELL, NOT SERVICE.Obviously don't read reviews.I RARELY, post a negative comment. If they'd just reply, acknowledge my need for windows to be fixed, replaced, this could and would change!In the past, about 10 years ago, I called about an ice dam. The KINDEST gent came on his lunch break and saved my window from a 20 ft fall.Icedams have since been remedied.I wish this was still the example of excellent service that was the norm, like day and night!Help me change this review!
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March 2021 by John Trammell
I lost one of the hardware bits on my Mon-Ray screen door--one trip to the warehouse and they were able to get me set up with the replacement parts I needed. Great customer support.
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February 2020 by Hana F.
Mon-Ray is advertised as performing to the same level as a double paned window. This is a falsehood. Despite two rounds of Mon-Ray windows, they continue to allow in significant air and noise to my home. I strongly recommend against any homeowner purchasing these windows due to a) poor quality of the windows themselves and b) extremely poor quality service. I have been working with them for two years to find a resolution to no avail.
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June 2019 by Carolyn D.
Great service, easy to work with, and did a great job installing my new storm door!
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May 2019 by J D.
I worked with Mon-Ray as part of the MAC noise abatement project and also had them replace storm windows on my sunporch. Terrible experience and they had no interest in customer service at all. Out of 11 inside storm panels they created as part of the MAC project, 7 were incorrectly measured and constructed or made out of the wrong materials/colors the first time they came out to install. It took them three different times over a matter of several months to finally get all 11 panels correctly sized and installed. Windows for the sunporch were also mis-measured or incorrectly made in their factory and the look of the windows was not what I expected from preliminary discussions with the salesperson before signing a contract. They declined emphatically to discount for the mistakes/misunderstandings or to reimburse in any way for the inconvenience and delays. They might have been willing to make changes to the sunporch windows (at my additional expense) but otherwise refused to take any responsibility for anything that went wrong. As another reviewer said, "all around very poor experience" and "stay away from them"!
