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October 2020 by Austin VanSomeren
Rarely do I take the time to write a review, this company has pushed me to put our experience out so that no other business has to go through what we did.We were referred to Pump and Meter for purchasing and installing a new Rotary lift. We also had them re-cable and install a Rotary lift that we removed for concrete repairs.Upon installation, our old lift did not operate correctly. They first drilled holes for the hoist incorrectly, so our brand new concrete now has two full sets holes/anchors drilled in. They had ordered the wrong cables, even with them having the serial number for the lift. They went through three different cable options before they had the correct ones. We were then billed extra time due to them ordering the wrong cables!About six months had passed since installation, and our old hoist still had a sag on one side. They sent a tech out and told us they had not properly leveled and shimmed the hoist when they installed it! It was almost an inch out of level. We were then billed almost $500 for the tech to come and re-level the hoist out.Apparently leveling of the hoist is not covered when they install one. We now have so much money stuck into our old hoist, that it would have been beneficial to buy a new one.An absolute horrible experience, they are not allowed back in our building.
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September 2020 by Austin VanSomeren
Rarely do I take the time to write a review, this company has pushed me to put our experience out so that no other business has to go through what we did.
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February 2020 by KaotiK EraOfChaos
Best place in Minnesota by far! Excellent customer service and prices!
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October 2019 by Andrew Smith
Really poor at customer service, follow up and scheduling. 4+ months for simple pump repair.
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May 2019 by Amanda Huot
We have been using them for a couple of years now with no complaints until most recently we have had horrible customer service.
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May 2019 by shop shop
This place is just TERRIBLE. I had Pump & Meter bid installing 2 oil hose reels and was quoted between $300-$500 dollars. Upon completion of the job I was billed almost $1400. I paid the bill because they had a new employee who under bid the job & felt bad this employee was worried about loosing their position. I called and spoke to a "manager" and they pretty much told me that I am responsible for their cost of training. The morning after installation there were 7 fittings leaking oil and had to tighten most of the connections to repair the oil leaks. Today when I arrived at the shop, one of the oil reels is hanging by 1 bolt, the installer screwed the 100+ pound reel into sheet rock, not into the studs. This could have easily fallen on an employees head &/or caused I large oil leak.
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February 2019 by Nejohnson J
Horrible
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April 2015 by Ryan Lazenby
For a company that is based on customer service, this is by far one of the worst experiences I have had in a long time.
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October 2012 by Ed D.
Wow! Is this outfit still in business? My dad worked for them back in the 60's and early 70's! I use to go to work with him to help clean and repair gas pump parts.