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July 2025 by Nate Moorman
Part cost more than originally quoted. Guy was rude and not much help
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August 2023 by Michael Petersen
Dropped off a pair of ford cylinder heads, they were unable to find a listing for valve guides so they called me. Told them how to find them. Even though they are the “head shop”…They wouldn’t make an effort past that to locate the parts to do the job. So I pick them up to take to another facility with more knowledge. And they charged me $80!!!Receipt says clean and inspect, they are not any cleaner than when I went in and they didn’t disassemble them past where I brought them in.If they can’t fix valve guide on a 2019 ford mustang…25 year Diesel technician here, I will certainly not be going back. Pictures of the “cleaned heads”..Service: Motor building
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September 2022 by Brad Hewer
Very easy to work with!
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September 2020 by Roxie Sprinkles
Very friendly great advice and willingness to allow to return product with discount if needed. Most used parts places dont offer returns. I will return prices are right and service was great! BOOM!!!!
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November 2019 by Nikki Berg
Very friendly great advice and willingness to allow to return product with discount if needed. Most used parts places dont offer returns. I will return prices are right and service was great! BOOM!!!!
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September 2019 by Pash Vang (Itsapashlife)
Don’t waste your time going here. Really bad customer service! Treated my dad and brother really poorly. Trying to take money from honest living people by trying not to give a refund. And when they were supposed to give the refund, lady at the checkout took a long time. They have really bad customer service. And they sold a faulty part that could’ve resulted in accident! I don’t recommend going here.
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April 2019 by Pash Vang
Don't waste your time going here. Really bad customer service! Treated my dad and brother really poorly. Trying to take money from honest living people by trying not to give a refund. And when they were supposed to give the refund, lady at the checkout took a long time. They have really bad customer service. And they sold a faulty part that could've resulted in accident! I don't recommend going here.
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April 2019 by Kong Vang
Where's the 0 stars on here? Wow! Bought two steering knuckles from this place. I know for a fact that hey weren't tested. I called the place and the best they can do is just refund me. Their parts messed up my rotors, and break pads. The rotors got scraped so bad within 2 miles. I'll say, when I first got there, the service was alright. The man was friendly but they claim to not blame their parts
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September 2018 by Andy Levesque
We had a cracked taillight of our '15 Ford Taurus. Being LED, the dealership quoted us over $900 to replace or $500 for an aftermarket option. I decided to look used for the first time ever and remembered Hugo Auto specializes in late-model cars. While they didn't have the part in stock, they quickly found one for me and had it brought to their shop for me to pick up. I was able to come in, see the part, and walk out with a used factory taillight looking new that cost me only $150.
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September 2018 by J
Got their info from elite auto parts in lino lakes, located a used bumper for me from here. Great condition, in and out in 20 min. Good service, will recommend.
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May 2018 by Glenn
I've bought several engine control modules from Hugo and haven't had an issue with any of them.
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February 2018 by John Carpenter
Got their info from elite auto parts in lino lakes, located a used bumper for me from here. Great condition, in and out in 20 min. Good service, will recommend.
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December 2017 by Tom Sobetski
If 0 stars was an option, that is what this would be. DO NOT GIVE YOUR BUSINESS TO THIS ESTABLISHMENT! I called and asked Doc, an employee, for a price to rebuild a cylinder head. Stated $180.00 - $280 once they check the head, and that it takes one day to check the part and 2-3 days to rebuild it. I was pleased with my quote and decided to drop the head off on Friday afternoon. No information was available until the following Wednesday. The estimate is now $465.00. I asked what happened to the $280.00 max? ("Guides and seats not part of rebuild") Either he's ignorant or he lied, to me...This is pure BAIT AND SWITCH! Total inconvenience, we could have driven this car waiting for ebay parts to arrive. Lost over 2 weeks of transportation! Thanks Doc! This lack of communication cost me Wear and Tear on my vehicle, gas money to drive my daughter to and from work everyday + various appointments, and money from my job as I could have been in meetings with clients. I am extremely displeased with this business and will never blink an eye in their direction again nor recommend it to anyone.
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June 2017 by Jimmy Hoff
Never been one to leave a bad post or post at all but this must be said. This place should not touch any vw or probably any foreign heads. They have mest up a 8,16 and 24 valve vw heads for three different people. They cause more work than its worth. Stick to what you know not what you think you know when servicing someones head.
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March 2017 by Steven Knudsen
Brought a cylinder head in and it took a phone call from me to find out there were chunks missing out of it not from my doing. They hacked it up and won't take responsibility. Tried to charge me more for them to fix it. Taking it somewhere else is worth the extra money! This place does dirty business! STAY AWAY!
