Ziegler CAT Columbus is highly praised for its thorough and efficient service, especially on heavy equipment like trucks and loaders. Customers appreciate the professional and knowledgeable staff, with particular thanks given to the tech team for their quick, clear explanations and teamwork. The parts department is reliable and communicative, making it easy for customers to get the correct parts promptly, often with same-day service and pre-serviced options ready for installation. The dealership also offers convenient unloading hours, allowing vehicles to be offloaded after 5 p.m. until 9 p.m., which customers find very helpful. Many reviewers highlight the positive experience in working with the team, noting their dedication and helpful attitude, especially in addressing complex issues with equipment. The dealership's relationship with customers is strong, and its support for training programs like CAT’s technician training is highly valued, with some noting the program as a great opportunity for those interested in a career in service. While most praise the professionalism and teamwork, a few mention areas for improvement in customer service, particularly in helping less experienced clients feel more welcomed. Overall, Ziegler CAT Columbus is seen as a dependable, professional, and customer-focused business committed to quality service and support.
