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December 2023 by Jacob Thumberger
Horrible customer service. Horrible pricing. Same complaints as everyone else which will also fall on deaf ears. But at least you the reader get to see that someone else shares your frustration. Hope you find better service elsewhere.
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November 2023 by Shannon C.
Too expensive for the quality of service you receive, cost has doubled in the last few years and now they are implementing overage charges. Not smart when your competitors don't. Currently looking into alternative internet options to change before new policies in place. It already costs too much and speeds never meet expectation. You pay for a range of speed and it regularly is at the low end of the speed. There is lag during gaming and occasionally video quality is reduced. Customer service online is only beneficial if you can actually log in. Customer service over the phone is not helpful redirecting to their website (which I don't have access to). Not worth the money. Customer service (in person office hours don't work with my work schedule) online/phone are remote workers who are limited to the script they follow and they don't really listen. I don't understand raising rates anyway... if they are redirecting everything to the site or app or outsourced agents ... their cost to run internet doesn't increase based on usage ... maintenance is similar across the board. Once set up, do they rarely need to do any tech work unless their is an issue with the cable. Once their infrastructure is established, overhead should not be so much. I'm sure it's because they lose so much with everyone going to streaming instead of tv. But that is the reality of the market. People don't want to pay for cable when there are only a few channels they'd actually watch. People have been asking for choice when it comes to cable since before streaming was big. Also, if I'm calling your office to express concern about price increases ... what would you offer additions to a service I am already concerned about affording? Additions that would more than double the price.
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November 2023 by Shannon W.
Received an email regarding new service agreement. While I was aware of possible throttling of speed if reaching a certain threshhold when I signed up, they are now going to be implementing a fee for overages. This is unacceptable! Since I have very few days off, I took today to get out my bill and look it over. There is very little to no information included on the statement. I have to log in to see it. But my bill has increased more than $40 in the past 4 years and the service has declined. I get it, less and less people subscribe to their television and choose streaming ... but they are not out any cost (other than that people don't subscribe to their cable) for more or less usage of data (they are not paying per gb). When I contacted Mediacom today to find out what my options were (because I can't log in to my account as my phone number has changed), their customer service is not helpful at all. They encourage you to sign in and use their app (Ummm... did you not hear me when I was contacting you for help logging in?). Then they verify I am me with my social, account number, and address. But THEN they are unable to help me change my phone number due to my needing to physically go into an office to update it. They say it is due to security reasons. (Ironically, I could have made changes to the account over the phone ... just not update my phone number so I can log into my account online ... which the agent mentioned taking advantage of again ... and I reminded her I can't because I don't know my log in info and the two-factor authentication goes directly to my OLD PHONE number). A person can sign up and as long as they have payment information and then they don't care about helping you after that. My bank asks me verifying questions over the phone and is able to help me... this is stupid. They have lost a customer. Not only because of their ridiculous hoops and inability to actually assist people, but their prices are no longer even remotely competitive, service is unreliable, and they have become irrelevant with new options making thier way into the area (that are half the cost of what they are charging). They will be losing a lot of customers as bills keep increasing.
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December 2022 by Samantha Underwood
Pretty reliable but they really bump up the prices after the first year and download speed is not as fast as we hoped when getting the best internet. Customer service and tech support are always great.
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December 2022 by Scott Ackland
The young lady behind the counter should probably look for a new job if she dislikes this one so much. There was an elderly woman who was ahead of us even we arrived who had billing questions. The woman at the desk was very short & impatient with this customer who clearly was not very tech savy. When it came our turn she was just as abrupt with us. Looking at Mediacom's pricing schedule I can see why the elderly woman was confused about her bill. There's a charge for every little thing. A perfect example of nickel & diming your customers, except in this case it's $5 & $10 a pop for every little thing. No thanks Mediacom, there are other options available.
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December 2022 by Mike Towles
We were customers for over five years never missed a payment. We got one payment behind. They disconnected use then made us start paying a month in advance and we had to pay a reconnection fee. Also took them more then a week to have someone come out and reconnect us.
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December 2022 by Laidy Legs
The gentleman that helped me order service was extremely kind and very helpful. He took the time to explain everything and was respectful.Our tech, Ben, was FABULOUS! He is a real gem :) If you get the chance, I would suggest requesting him as a tech. He was warm, respectful, and very clean. He was more than aware of distancing and answered every question I had.Overall: great experience! 10/10
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December 2022 by Robin Brunette
The price increase was bad enough, our phone doesn’t work and our internet goes out often. They say the way to fix the problem is to send a service person out again or to upgrade. I use to love their service until the introductory promotion was over and it’s been problems every since.
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December 2022 by Tom Ash
Zero Stars - Horrible Horrible Horrible. We'll never use Mediacom for anything in the future.I paid a past due balance that should have never been there in the first place. You bring your equipment back, you make a final payment and that should be the end of it, right?Nope, not at mediacom. They add bogus charges, then don't tell you about them. Even if your account was on full autopay, you wouldn't know you have more charges until you get a call from a collections agency.Here I am, 3 years later, still dealing with a hit on my credit score. Tried to get it resolved again, but your customer service is a joke.Congratulations mediacom! You have lost another customer and have given me a reason to convince as many people as possible to switch away from your services.
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December 2022 by Matt
Nerd here! I have no clue why people are ticked. They raise prices because you agreed to a promotional period… I will admit, customer service is hit or miss, but overall we’re happy. We have internet 400, our own modem, and our own wifi 6 router & mesh. While I agree pricing is a bit rich, we really like mediacom; They are hands down the best ISP in Hutchinson over any other provider because of the copper/fiber lines. We will NEVER go back to DSL or wireless mesh ISPs. Only would switch if there was a direct fiber connection, because well, it’s fiber. Anyway, keep up the good work mediacom!
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December 2022 by Scott Jaster
EDIT: Changing to 1 star. Bad customer service, bad service all around. Internet slow, I'm on the best they have (or so they say).TV comes and goes, a lot of pauses when watching. (brand new TVs less then 1 year old).Bill keeps going up monthly and some months they make you pay it twice. (paid 03/05/22 and again 03/28/22).Will be changing soon, $200 a month for junk is just not worth it.
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December 2021 by Razorback787
Aweful internet service. Multiple nights a week I've had to stop watching a movie due to connection issues. I have reset modem and router multiple times. Speed test shows download speed at 20% of what I was promised. Paying $80/mo for this is unacceptable. I'll be looking for a different isp.
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December 2021 by Stephen Swanson
Apparently every week we have maintenance now and the internet will be unavailable for 6 days a month. Good thing I pay for a service that randomly gets cut off on me during my prime hours. Majority rules. I also love spending half an hour talking to a robot before being told this information.
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December 2021 by Ben Dover
Left my job an hour early to make a payment and schedule an appointment to install cable/internet after moving to my new place for the following week. The day comes for them to arrive for the scheduled appointment at noon and they don't show up because apparently I had to answer a confirmation call...hence why did I schedule an appointment then if you are just going to cancel it if I miss the call. Reschedule the appointment and I had to wait forever for them to arrive. They never arrived.. called the company and they said the appointment was canceled. Another call said they forgot to schedule the appointment. Went up to the local media com and the lady at the front desk was rude and said that a technician had been there and called at 12:23, which never happened. If they did show up why didn't they ring the door bell like a normal person? What a waste of my whole day. Very poor service.
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December 2020 by Dan B
Seek another company. It's been no stop problems and I have been a customer for 20 years. Still trying to figure out why, dial up would be faster most of the time. Extremely disappointing. Nothing worked, we called, it suddenly worked the day before the tech was supposed to show up. Cancelled because it worked, then day of, after canceling nothing but issues. This is getting old Mediacom.