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April 2023 by Will Wilson
Very knowledgeable and helpful
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October 2022 by Private 1
I would NOT recommend this business to anyone! Their office doors are locked during normal business hours even though the mechanics are working in the shop. They do not answer phone calls and will not call you back -- I literally could not talk to anyone even when my boat was in their shop being repaired. Even when you ask them to, they will not call you to tell you your boat is ready to pick up, even on a Friday afternoon -- they will only send you an e-mail. They tried to charge my credit card for the full amount of the repair a few days before the repair was completed - without even telling me the parts had come in. I had a few questions about the repair, but they routinely ignored half of the questions in my e-mail -- and this is the only way they will communicate with you. My part was on back-order in Fall and they would not go out of their way to try to find the part somewhere other than at the Mercury factory. I waited from Fall until July before they got my part in, only after pleading with them to call their Mercury rep. Turns out there was a part sitting on another dealer's shelf 60 miles away the whole time. Then I asked what their warranty is. They quoted the Mercury parts warranty. I had to ask 3 times before they would give me a timeline for their labor warranty. This is how they treat a customer who spent $8000 with them on two different major repairs over the last couple years. If they don't want to provide any customer service or talk to customers they should close their business. Google makes you give at least one star, otherwise I would have given zero stars. Do not use Mobile Marine Services, owned by Chris and Vicki Rahn, in Independence MN.Service: General repairs & maintenance
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October 2022 by troy hutchinson
Great place to store your boat and for repair work. I've used them for 12 years. Awesome people.Services: Battery inspection/service
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September 2022 by Private 1.
I would NOT recommend this business to anyone! Their office doors are locked during normal business hours even though the mechanics are working in the shop. They do not answer phone calls and will not call you back -- I literally could not talk to anyone even when my boat was in their shop being repaired. Even when you ask them to, they will not call you to tell you your boat is ready to pick up, even on a Friday afternoon -- they will only send you an e-mail. They tried to charge my credit card for the full amount of the repair a few days before the repair was completed - without even telling me the parts had come in. I had a few questions about the repair, but they routinely ignored half of the questions in my e-mail -- and this is the only way they will communicate with you. My part was on back-order in Fall and they would not go out of their way to try to find the part somewhere other than at the Mercury factory. I waited from Fall until July before they got my part in, only after pleading with them to call their Mercury rep. Turns out there was a part sitting on another dealer's shelf 60 miles away the whole time. Then I asked what their warranty is. They quoted the Mercury parts warranty. I had to ask 3 times before they would give me a timeline for their labor warranty. This is how they treat a customer who spent $8000 with them on two different major repairs over the last couple years. If they don't want to provide any customer service or talk to customers they should close their business. This site makes you give at least one star, otherwise I would have given zero stars. Do not use Mobile Marine Services, owned by Chris and Vicki Rahn, in Independence MN.
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August 2021 by Micah Johnson
Professional work done on time at a fair price
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August 2020 by Captain Ron
Awesome on point fast service great price
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August 2020 by edward freeman
Awesome on point fast service great price
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June 2020 by Jeff Nelson
We have stored our boat at Mobile Marine Services for about 10 years now and never had any communication issues with them. Our boat comes out of storage clean and undamaged, at the time and date agreed upon. I know from previous experience this is not the case with all storage facilities.
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August 2019 by Stephen Babcock
Gave me good advice - free. Saved me lots of money. His advice corrected the problem.
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July 2019 by Greg Sweet
Great thorough service, and fair prices too. A very experienced crew.
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May 2019 by Gregory Rich
They will gouge you for every penny they can get - tried to tell me work needed to be done that had been completed elsewhere the previous season. When I tried o get my boat out of storage and they didn't return phone calls or emails until I threatened to call the police to report the boat stolen. When I did get it back, the trim would not angle down and would rise up when accelerating. Despite the fact that they had done work on the stern drive the previous fall, and there had been no issues with the trim, Chris would not even acknowledge that they may have caused the problem, instead sending this: "Stuff Quits Working Over The Winter Storage Season Quite Frequently". What's funny is that he put that line in quotes, not me. I assume that's because it's there official motto. Terrible, dishonest, reprehensible person. One last comment - note that 2 of their "5-star"reviews say the exact same thing. No doubt an effort to try to mitigate the poor reviews from real customers.
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May 2019 by Ryan M Grambart
Does not answer phone or emails, extremely rude when you stop in.
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May 2019 by Greg R.
They will gouge you for every penny they can get - tried to tell me work needed to be done that had been completed elsewhere the previous season. When I tried o get my boat out of storage and they didn't return phone calls or emails until I threatened to call the police to report the boat stolen. When I did get it back, the trim would not angle down and would rise up when accelerating. Despite the fact that they had done work on the stern drive the previous fall, and there had been no issues with the trim, Chris would not even acknowledge that they may have caused the problem, instead sending this: "Stuff Quits Working Over The Winter Storage Season Quite Frequently". What's funny is that he put that line in quotes, not me. I assume that's because it's there official motto. Terrible, dishonest, reprehensible person.
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May 2019 by RM G.
Does not answer phone calls or return emails. Disturbing customer service experience in person.
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January 2019 by Heather Laven
Great place to get boat serviced and stored !!
