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April 2024 by Mike Hazelhoff
Think twice before you buy a used car here. Rather than completing needed warranty repairs on a 11,000 mile lease return Sorento,they said nothing. That cost me an alignment and a set of tires
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April 2024 by Anna Holod
We had a wonderful experience working with Cameron and Craig- they were very helpful, transparent, and professional! Definitely would recommend for anyone in the market
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April 2024 by Greg Gall
Nice to find a staff that is willing to make things right. I bought a KIA at another dealership but this dealership is the closest to home for me. Nick in the financing dept has been exceptional to work with. After discovering that a policy had changed he went ahead and honored what he had told me. Then when the car was getting a 3M clear bra put on it they discovered that the dealership I bought it at had repainted the front bumper and neither of us knew that. The 3M product peeled the new clear coat and they fixed it on their own with no out of pocket cost to me, or w/o me asking. These days I always feel like people want you to pay for your mistakes and also want you to pay when it was their mistake. I was pleasantly surprise both times. Thank You!
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March 2024 by Kelly
Communication in the service department is awful. I tried calling repeatedly to get an update on my vehicle which was supposed to be in the shop for just an hour or so and no one in the service department returned my calls. I repeatedly tried to get in touch with the service manager to followup on issues I was having and they didn't call back after days and days of promising to return my call. Another time, they didn't even make an attempt to diagnose the issue I reported.
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March 2024 by Katie Tody
Last evening we purchased a brand new Kia Sportage. Kevin Pfeiffer helped us and he was wonderful. No pressure, made the buying process VERY easy. I forgot what the salesperson's name was who helped us with the paperwork and fine details but she was more than wonderful too. Great buying process, streamlined, and very nice. Will be back to purchase again in future years to come.
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March 2024 by Ted Johnston
Great experience buying a car. Ask for Joe Hansen. He is very knowledgeable, thorough, and patient. Never pressured me to purchase something. When a great deal came up, he reached out to me and I now have a great vehicle that I am very happy with.The dealer is a little hard to get to, but worth the extra effort.
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February 2024 by Martha Burton
I have never had such disorganized, incompetent service simply trying to get an additional key fob for my Kia Sorento. I scheduled a service appointment over a month ago and included a note that I wanted to have a new key fob programmed during the visit. The week before the service visit, I called the service department twice to confirm a key fob had been ordered and it would be able to be programmed during my service visit. Both times the service rep confirmed there was an available key fob and it could be done at my visit.At the end of my service visit, I asked about the status of my key fob. First the rep said it wasn’t in the notes. Then he said it was in the notes but they didn’t have a fob. Then he said they did have a fob but it was sold to someone else. No other key fobs were in stock and it would be 4-5 days for a new one to arrive.No offer to locate a new fob. No apology. Just a shrug and a comment that I can schedule another appointment.I left and 3 days later the service manager called to offer free labor and a Saturday appointment to have a key fob programmed. Fine. It was aggravating to have to come back and spend a morning doing something that should have been done at the first visit but I needed a 3rd fob.Show up right at 9am on Saturday for the key fob. That’s when they decided to tell me that they needed both original key fobs. What??? Why didn’t anyone mention that until we were at the dealership? I had no fewer than four conversations about programming an extra key and no one mentioned that.So I have to drive back home to get the key. And drive back to the dealership. This is now trip #3 for the key. Get back to the dealership. And we wait. And wait. And wait. Finally at almost 1230, the sales manager comes to tell us that we can’t get the 3rd key fob because of some new policy that was implemented a year ago.WHAT?????They realized it when they “looked up the VIN number”. The VIN number that they’ve always had because I literally bought the car from them. And after MULTIPLE conversations over the course of a month, three separate trips out to the dealership, waiting for almost 3 hours for a simple key fob to be programmed, they finally figure out that they CAN’T EVEN MAKE THE KEY.It would be funny if it wasn’t such a colossal waste of time and effort. The sales manager mumbled an apology and said he’d “credit us for a couple oil changes on our account”.I would rather drive further and pay more than to ever set foot in that service department again. If they can’t figure out a key fob, what other critical elements are they missing? They aren’t reading notes in appointments, they aren’t communicating between parts and service, they aren’t communicating with customers, and they aren’t tracking recent policy changes and how they impact service.Those are BASIC components of any service department. BASIC.
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February 2024 by Bryan Hakkila
The service department here used to be decent but has become a total joke.
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February 2024 by Debraj Bhattacharya
I recently visited the dealership and had an unfortunate experience with the sales manager, Dave Rife.The way he communicated costs was unprofessional, making the overall interaction unpleasant. He was rude about the trade in vehicle. The lack of tact and courtesy was disheartening. I could never recommend anyone to this dealership while Dave is on the team.
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February 2024 by Kirsten Marquette
I’m writing this review to HIGHLY recommend Brian and Andy Heille at Luther Kia Nissan- Inver Grove.(Long review/message but worth the read):First and foremost, both employees have been very effective, efficient, professional and very diligent with each and every part of the process of looking, finding and providing the best sales and financial options for a person looking to either lease or buy a car.As a person with many family members (now retired) in the car sales and having only gone with them for 25 years plus , they pleasantly exceeded mine and my family's high expectations.As a Social Worker that worked in the East Side- St. Paul for six years driving home to home and putting many miles on my personal vehicle..I ended in three back to back to back car accidents that was horrendous ( the other 3 car(s) involved had no insurance) leaving me to have nothing but a high multiple claims with State Farm a little to no money in my pocket, fighting back-and-forth with insurance as a loyal customer and having to find a vehicle over multiple times and over again was a huge disaster.Needless to say, the last car accident I was able to write from at fault party's insurance and pay off Hyundai for my totaled car. As a person with barriers due to these past car accidents, physically coming into a dealership (any dealership) caused me so much stress, emotionally when it comes to looking or dealing with anything with vehicles, anything car related felt like a nightmare until I worked with Brian, Andy Heille and their team members. My family and I haven’t felt at ease around car related items in 6 years.My personal injury attorneys, my University of Minnesota research team of doctors, family and I can’t thank you all enough for everything!It might be just a sale to one person's eyes but it was a miracle in mine.I hope you all are able to take some paid time off for all the hard work.
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January 2024 by Kassee Nelson
Ken in the service dept has been an amazing advisor to work with!
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January 2024 by John K
Got an oil change and there was a big puddle of oil on my passenger side mirror. Don't really know how you accomplish that. Plus I don't believe they even changed my oil as it was still dark when I checked it. I'm honestly worried to check everything else because I'm starting to think they did more than just and an "oil change". Definitely don't go here plus the service people are rude and have no sense of common manners or even know what goes into your car. The lack of knowledge and accountability on the workers is bad. You can do it yourself easy as cake and it's cheaper.?also next time I'll have hidden cameras to really catch them lacking and breaking stuff on purpose.
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January 2024 by David Wittman
Terrible experience. They don’t stand behind their cars
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January 2024 by Amber M.
Allie Seibert was the salesperson that I dealt with at Inver Grove KIA. She was patient and kind and thorough. I never felt pressure or obligation . The pricing was as expected and not deceiving in any way. I would happily go to her again for the purchase of my next vehicles . And also recommend her to others .
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November 2023 by creativityfails
I make every effort to avoid dealerships when possible but I was going to sell a Rio to a family member and wanted to take it in for the security, corrosion, and trunk latch recall before handing it off.Unfortunately for taking my time to deal with these minor issues the dealership immediately turned around and sells my data and I'm getting multiple texts and emails every week with advertising for a car I don't even own anymore.Definitely won't be back to this dealership and will be doing my research next time on if there are less invasive brands than Kia.
