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July 2025 by A A
This is what I got after paying $210 ($190 + $20 tip) for a hybrid lash set with an open-eye look.
The curl drops flat in the middle, which should’ve been the most lifted point for open-eye style
They’re also angled wrong instead of lifting the center, they almost droop across the lash line.
The thickness is overpowering... These lashes are not open-eye they’re heavy, flat, and completely closed off my eyes. The exact opposite of what I asked for
I’m not someone who usually speaks up right away I tend to just pay, smile, and leave even if I’m unhappy with a service. That’s exactly what I did. I told her I liked the lashes and paid, but truthfully, I was overwhelmed and unsure how I felt until I got to my car.
Normally, I would’ve just taken the hit and kept it pushing. But because my birthday is coming up, I told myself, “Let me just try to fix this.”
So I went back inside, apologized multiple times, and explained as politely as I could:
“I’m really sorry, but these lashes feel too dramatic and heavy for me. I just don’t feel comfortable. Is there any way we can fix them, or could I come back tomorrow?”
She told me to “wait a week and see if I liked them.”I told her my birthday is coming up and I didn’t feel confident going anywhere with lashes that made me feel this way.
She then asked me, “Well, what do you want to do?”
At that point, I was thinking if I can’t get them fixed and you’re not offering me any real help besides gaslighting me into waiting a week, then I’d rather just have them taken off.
So I asked her if she could remove them. She did then refused to give a refund. Told me “It’s my time” and that I was lucky she didn’t charge me for the removal.
When I told her I’d be disputing the charge, she said, “That’s fine. There’s cameras everywhere,” like I did something wrong for not wanting to pay $210 for lashes I didn’t ask for and didn’t even keep on.
I understand it took time — she spent an hour. But a real lash tech would’ve let me come back to fix it. Instead, I left with no lashes on and no customer service.
She also told me it was my fault because I didn’t show her pictures. But I assumed, as a licensed lash tech, she would know what an open-eye lash set is. That’s a basic style and I clearly communicated what I wanted
Thankfully, my bank credited me back immediately.
Her name is Kai. Just a heads up before you book.
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May 2025 by Olivia Juers
I have been going to Lash Envy for 4 years to get eyelash extensions and they have exceeded my expectations every appointment! Love it here and will always be a loyal customer!!
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February 2025 by Ryan Krebs
My girlfriend gets her lashes done here and they always look great!
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January 2025 by Jeannie Lor
I have found the place that actually does a GREAT JOB on lashes. Everyone is friendly, knowledgeable, and most importantly, my lashes still look great after 4 weeks. I've seen both Kai and Serena, they both know what they're doing. They listen, and I LOVE MY LASHES. Picture is 3 going into 4 weeks.
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December 2024 by Chris Gorman
Did a great job! Very friendly atmosphere. Kai was very knowledgeable and professional
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February 2024 by Pam Chehadeh
PA is the best! My lashes always turn out beautiful, highly recommend
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August 2023 by Noelle Vertina
Love my lashes!!!
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August 2023 by Elizabeth Chrusciel
Izzy did a great job!
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August 2023 by Brittney Marko
My favorite place to get my lashes done!
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August 2023 by Jennifer Lowe
This place is amazing. I have been going here for over a year and Kai is the best.
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August 2023 by Corina Cortes
I did my first ever lash extensions here, I started with a classic natural set. The reason I was interested in the extensions is because I’ve grown so tired trying to find the perfect mascara and then having to remove it every night. I wanted to simplify the process and feel cute for my upcoming birthday and wedding. I will say, I almost dozed off during the process as I was so relaxed. When Kai had me open my eyes and look in the mirror I was shocked, my lashes looked amazing and I felt so pretty and it was so effortless. I will absolutely be coming to see her again. If you are like me and never wore a strip lash or had extensions I would suggest the natural classic set. I’ve received so many compliments, and like I said I just felt so beautiful. Thanks Kai!Service: Eyelash extensions
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February 2023 by Janice Laurencot
It was my 1st time ever doing that said I do believe it was With Kelly and she was wonderful she explained everything to me and I felt very comfortable doing it and I can't wait to go back and keep these updated I will definitely continue to go hereService: Eyelash extensions
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August 2022 by sienna vang
Pa is amazing!! Got the volume full set done, love how the lashes turn out! Highly recommend this business to any friends and family that are interested in getting lashes done.Service: Eyelash extensions
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August 2022 by Tiffany
The owner is very rude and a thief, got my brows done and it didn't stain at all so I requested a refund because the tech went to the "er" and they only have 1 tech to do so. So I didn't curse but was upset because they kept trying to repeat the service after my birthday which is tmm, so pointless for me to come back Monday. I also had my lashes done there on the 5 and here we are on the 8th with majority of my lashes have fallen out and I followed the directions to the T. The manager is no better, not understanding and hung up on my face! I spent 100$ on the 5th of January only to have to go else where to get these services properly done all over for even more $. Don't waist your time this place is a complete rip off and the owner won't help or have someone come in to do your services even after you have already paid smh. This one one of the worst experiences of my life as far as receiving beauty services. In the photo below does it even look like I have lashes on or brow tints? The photos were taken just now! Just stay away, I would give this negative five stars if that was an option.
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August 2022 by Robin Roy
Love how I look when I leave amazing place always satisfied ???
