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April 2023 by Michelle P.
The manager at this Mister Car Wash has some of the worst customer service I have ever seen. I came in to purchase an additional monthly car wash to go with our already three car unlimited car wash passes. We have as a family so that I could give it to my daughter for her birthday, and he absolutely refused to sell me a monthly add-on car wash because I asked him if I could have the sticker And put it in her birthday card for her birthday. He said they are not allowed because I could steal car washes from them by passing the car wash sticker around which makes absolutely no sense because this will be our fourth add-on to our family plan. He basically told me that he does not care if I am upset, or if he loses business from people because he's not allowed to give me the sticker to put in her car myself or to put in her birthday card, even though he can see that I'm already paying for three unlimited car washes on our account. This managers name was Lyn and I highly recommend not going to this car wash. He also said he does not care if I were to cancel all of our car wash passes that we have with them.
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March 2023 by Jeff L.
I've tried both my vehicles here and it doesn't do a good job on the truck or the small SUV. The vacuums aren't well maintained either. It's convenient to my house - I wish it were better I'd definitely go to this location
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June 2022 by Chad S.
Great customer service! Great car wash! They made sure all the bugs were gone and insisted I go around a second time (free of charge).
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January 2022 by Andrea C.
This car wash never washes the front of my car and always leaves some sort of dirt, not caked on dirt, just dusty dirt. Not worth the money
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January 2022 by Kendra C.
Horrible vacuums for $33/month. Taking my business to Rocket on Redwood. So disappointed because this is so close to Costco and my house. Really sad about this. So unreliable.
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December 2021 by Will V.
Expensive wash with no pre-wash or any frills. vacuums haven't suction and often no towels, or wet towels only. No mat cleaner. But the worst part, the price has increased over the past three years, and now they pay a kid to stand next to you as you sign in and ask for a TIP?? What?? Why? It's an automatic ca wash, and self serve interior? What am I tipping for? The kid who comes out to awkwardly push the buttons on the screen for me? No thanks, hard pass, won't be back! What a racket.
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November 2021 by Whitney W.
DO NOT TAKE YOUR CAR HERE! It ruined my brand new cars paint! I have swirl marks all over! Poor quality! I am so pissed!
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June 2021 by Jenna S.
For the amount a monthly membership costs you think the car wash would actually remove dust from your vehicle.
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May 2021 by Haley A.
I have had an Unlimited Wash Membership with Mister Car wash for over 2 years now. Recently I've been disappointed with the quality of my washes and especially the vacuums. When I exit the wash, the air dryers dry practically nothing apart from my windshield, so I have to bring my own rag to dry down the whole car so I don't get water stains on my mirrors, hood, windows, etc. I also have to occasionally go through multiple times because the wash doesn't get off simple things like bird droppings. The vacuums have gotten worse and are always clogged or broken. There is no suction and I can't vacuum anything. I wish there was someone to unclog them either throughout the day or at the end of the day. I've been debating switching to Rocket Express Carwash because it's a better washable dry, AND they provide rags for you to dry your car if you aren't satisfied with how dry it is. Also, their vacuums are amazing! I don't want to leave Mister Carwash because I appreciate their many locations and the convenience of where they are. However, I feel like the money I'm spending is not worth what I am getting. I really wish there would be some improvement so I don't have to cancel my plan.
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February 2021 by Jay T.
Terrible machinery. Doesn't get my car clean at all, tons of left over residue, and there's never any attention to the front end of my vehicle making the wash incomplete each and every time! I would suggest going to Rocket Car wash as I've been to each car wash in this damn valley and they seem to do the best and managing their equipment
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October 2020 by Rob H.
All car washes in my area are 98% the same in their offerings: $8 minimum + sales pressure at point of purchase to buy a monthly pass, which I will never do. I would love it if they would just let me self serve my wash and not try to upsell EVERY time, but they all do that. I have been to 3 of their competitors in the last few months and the monthly price here is NOT a good deal, so if you are an obsessive, look elsewhere. I will now cover the differences since that is why I dinged them 2 stars: No drying cloths near the vacuums is lame, but instead there a sign saying "no loud music". I guess if I were asked, I would say that "loud" was not defined ;) More annoying is the thought that some "Karen" complained to the management about someone's music, so they install a sign. I hope the "Karens" are buying the monthly pass because I won't be.
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September 2020 by Jessica H.
I've always enjoyed the customer service at this car wash but today the employee did something extra- she drew cute animals on my windows for each kid. My kids were so happy! All employees were wearing masks. And I love their vacuums.
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June 2020 by Louisa M.
Most of my Yelp followers know that I am a car wash aficionado, and Mister Car Wash is just okay. It did a decent job of cleaning my husband's SUV. While it was shiny, it left dirt streaks across the back. It's about $12 for a slightly better than basic wash, and it's fully automated. There are two major strikes against this place. Strike 1: the employee didn't provide a pre-rinse of all vehicles entering the wash. This means cars with lots of dirt will get said dirt caught on the brushes, and can scratch all vehicles that run through. Strike 2: the scratch-o-matic brushes were terrible. You could actually hear them just beating and scraping against the side of the car!Earning the two stars is the drying system, which has really innovative side jets that blast the water off the mirrors and doors, and plenty of free vacuums for an after-wash super clean. Also, the wash starts out with the triple shine foam, which is my FAVORITE part of ANY car wash! I love the rainbow colors and the candy corn scent. In the end, there's just too much stress when you go to washes like this. I don't know why there aren't more touch-free washes around. If you have an old beater car, then have at it. But I won't go through this wash again.
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June 2020 by Kaydee S.
We got a new truck and asked the attendant if it was too big to go through. The attendant assured us our truck would be fine. After the wash, there were scratches all down the sides of the truck. The manager was unavailable so the attendant took pictures. When the manager called us back they denied that the damage was caused by the car wash. This is not the first time I've heard of this car wash causing damage to vehicles. We are switching to another car wash.
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February 2020 by Nick G.
Quick lines, car looks fresh after, free vacuums plus the free floor mat cleaner! The tire shine I paid extra for didn't seem to work well as why only 4 stars
