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April 2023 by Susan Mecredy
The showroom is great with many examples of both gas stoves, a wood burner and many fireplaces. The salesman was attentive to what I was looking for.
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March 2023 by Steve Garbe
Wow, what an upgrade. I knew what we were getting but I was still surprised to see how great it looks. They did the installation- electrical, gas & masonry work- just the way I wanted.
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December 2022 by Heather Wendt
I am thrilled with the beautiful stone work that Glowing Hearth installed around my fireplace and mantle. They were an an absolute pleasure to work with (in particular Nick and Todd). They truly went above and beyond in every way.
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December 2022 by Terri Herbst
We are extremely impressed with the outstanding service completed by glowing hearth and home. Will use them again for our fireplace needs.
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November 2022 by Kevin D
I appreciated how easy it was working with Glowing Hearth. It's nice to have my gas fireplace stove replaced without issue.
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October 2022 by John and Phyl E
We purchased a gas fireplace from Glowing Hearth and Home in Savage several years ago. I have a complaint in regard to the remote control. The one that was provided did not work. They replaced it with another that was just as bad. We were not pleased, but struggled with it for a few years until we had a private company service the fireplace. He gave us a new remote that works beautifully!Glowing Hearth and Happy me should be ashamed!
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October 2022 by Alecia Booher
Great place to work with! Everyone is so nice and helpful and caring. I would say 5 stars is not enough. Thank you for the great service.
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February 2022 by Jim Callahan
Glowing Hearth and Home has serviced our Heat & Glo Fireplace twice. I was impressed with the service on both occasions. The technicians were professional, they kept the place clean, and the bill was very affordable. Thank you.
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December 2021 by Donna Axel
This company put in a conversion kit for us in June. It is under warranty! The pilot works but the fireplace will not come on. When I called for service they will not come out until January 19th. Warranty work with most companies comes ahead of other jobs. Why say you have a warranty if you don’t honor it. I suggest you use a different company, if something goes wrong they don’t help you!
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September 2021 by RAYMOND M.
Knowledgeable sales person with several options. Someone came out and carefully measured before we had to sign a contract which was itemized and with "free install" Price very similar to another vendor, but Glowing Hearth was more careful in explaining all the choices and steps. Work scheduled in advance, and performed on time, except a couple items had to be back ordered
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August 2021 by Theresa Schnoor
I recently had this company put in a new gas insert and stone. I was given a crew of not experienced personal to complete the job. Mine you this was an expensive job to be done and I assumed that I would get the best customer service. How wrong I was on that. The framing of my new fireplace surround was horrible, not to mention that scrap pieces were used and I had to have someone with 20+ years experience come back to fix it. The stone work is completely uneven on the top. I did ask if my top would be one piece and a verbal yes was given and I received it in grouted uneven pieces that didn't even meet to the wall. Yes, this could of been fixed, but at the time of install I wasn't there to watch what was being done. I feel that the price for the whole thing was over priced. I could of done a better job doing it myself, if piecing the thing together like they did. I will not ever recommend this company to anyone. I fine that they don't care what the quality is, just as long as they get their money.
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December 2020 by Jesslyn u0026 Chris Otto
We got to work with quite a few members of the Glowing Hearth \\u0026 Home Jordan team for our unique project! Right away I was impressed with Derek and his associate during installation. I also got to work with Jason and Mick as they worked together to solve some last minute concerns I had with great speed and professionalism!
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December 2020 by Jesslyn & Chris Otto
We got to work with quite a few members of the Glowing Hearth & Home Jordan team for our unique project! Right away I was impressed with Derek and his associate during installation. I also got to work with Jason and Mick as they worked together to solve some last minute concerns I had with great speed and professionalism!
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October 2020 by Terri S.
Wonderful service from start to finish. Our fireplaces look beautiful & function correctly once again thanks to you. Great customer service!! Will definitely continue using anytime we need a service I'm on our fireplaces.
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April 2020 by Kim Daniel
We are extremely happy with the service we received from Glowing Hearth & Home. We worked with Mick K. from the Jordan location. He listened to what we were looking for, answered all of our many questions and helped us select a fireplace that would fit our needs. Mick also answered questions we had about the framing requirements. Very knowledgeable in every aspect! Tyler A. and Noah S. installed the fireplace and they were very professional. The fireplace looks amazing! I would highly recommend using Glowing Hearth & Home.
