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October 2023 by Elena Pousada
This is a high-quality outfit, for sure. I love the product, and the embroidery is excellent. It was also very easy to deal with the company. I do, however, want to say that the price was VERY high. I know I chose a North Face garment, and that sets the bottom price line, but still...this sweater was almost $200, and, if it weren't a retirement gift, I would not have purchased it.
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October 2023 by Kati McLeod
We had a poor experience with a local company, between cost, poor service, and poor product I was hesitant for which to use. I prefer to use local over online companies but we ordered a small amount to see what we thought. I am pleased to say everything looks amazing. The prices were reasonable. The turnaround time was great and, most importantly, the products look great! We will definitely be using this service for company gear again! I also appreciate how many things we could order that didn't have a limit that we had to order. Thanks for our amazing products!
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October 2023 by Kristen Fitzsimmons
I had a wonderful experience with Thread Logic! I just opened up my business, and needed some branded tunics, and was referred to them. Sue was amazing, and very responsive! They worked with my in getting my logo to look just right, and it turned out beautifully! When I received them, the embroidery was fantastic, AND the tunic shirt quality is great!! I have been complimented many times, and wear them every day! I will be a returning customer!
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October 2023 by Richard Heller
I had a trade show conference to attend and needed shirts ASAP!Thread Logic was great. They came through under a tight deadline. Their graphic design department had a few positive suggestions. Bottom Line - YES I would highly recommend them. And will use them again. Thanks Thread Logic
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August 2023 by Cascade Wild Bird Feeders
We are thrilled with the embroidered apparel we received. The customer service was great! I got very personalized attention from Susan. Instead of blindly creating as I specified, she made suggestions to make my product even better. We love our shirts, vests, and hat. I would highly recommend Thread Logic.
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August 2023 by Dan Perez, D.C.
I had two polos and a Tee made with my custom logo, which was somewhat intricate to make. They worked with me to ensure it came out the way I wanted, and it did. Excellent customer service; highly recommended!
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August 2023 by CHRISTOPHER LILE
Excellent work! Design and final product were to expectations. They communicated well (by phone and email) to make sure our logo was to be stitched exactly how we wanted. I'm very pleased and will use them for future needs. Also, expected delivery date of items was true to what I was told.
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August 2023 by Gary H.
This is a challenging company to review. Overall, I think the quality of their work is excellent, but on the flip side, when you ask them to do something just slightly out of the ordinary, the customer experience falls apart. There are a lot of "I can't do that" responses. One area that just bugs me is the $50 processing fee, when I am submitting a separate order with same logo that is actually on file and one that I just completed. I have learned to live with it, but it irritates the heck out of me. Another experience was when I received an email asking for confirmation of my design and quantities of an order I have just placed. I respond with "Can I add another item to my order" thinking, this is a no brainer and of course they will allow me to do so, yet, I get a response "no, your order has already shipped". So how is this possible when I haven't responded to the email they sent to me on Friday, nor have I confirmed that the order was accurate which is the purpose of that email they sent to me. It just wreaks of lack of wanting to please the customer and worse, indolence.My suggestion to this company is to understand the customer experience better, and try to accomodate. As someone who was just starting to spend thousands of dollars with them, getting these type of responses don't help and causes me to look more locally to find another company who does quality work. After all, this is not rocket science. I need to see improvement as they may lose me as a customer. So far I am only impressed with the quality of work, not my experience with Thread Logic.
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August 2023 by Timothy Germain
Thread Logic exceeded all expectations at every level. Their attention to customer satisfaction is unmatched. Our small business needed only a few new shirts and they delivered on right on time. They even emailed us to confirm design and appearance options. We will absolutely use them again in the future for custom embroidery.
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August 2023 by scott steindorf
We had Thread Logic personalize shirts for our small business. The shirts were amazing quality, and the embroidery on them looks fantastic. The customer service team was very helpful in making sure that the logo looked exactly how we wanted it, and the shirts arrived very quickly. We are thrilled with our purchase. Thanks for making us look good when we show up to a job!
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August 2023 by Terry Neal
I found Thread Logic to be a great company to work with and would highly recommend them. The process was smooth and concise. In addition their embroidery was well done. My questions were handled professionally and promptly! I will continue to do business with them into the future.
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July 2023 by Brent Gottsberger
Absolutely blown away by the quality of the hats purchased and the embroidery done on them. Sue was extremely easy to work with and made sure we received exactly what we ordered. Thanks team!
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June 2023 by Rajeev Mehta
I ordered a custom embroidered sweatshirt and it turned out really nice. The sweatshirt was high quality soft, thick. Service via email was really good too.
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June 2023 by Amanda Toth
Very satisfied with my purchase. Great selections, easy/fast email communication. I ordered for 2 more people and it was super easy to set up embroidery and logo. Especially love the vest selection! Will be a returning customer. Only complaint is the minimum of $300 to avoid the small order fee.
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June 2023 by THE REAL GREGORY Beasley
I order with Thread Logic for all my customized headwear. Our orders are not very large but Thread Logic treats my small orders with the care and attention to quality that a major account would expect. The business communication is always great and my orders are always filled promptly. I will continue to use them for all of my custom clothing needs. Thank you for your professionalism. Gregory Beasley- C-Town Records, Cleveland, Ohio
