“After reserving a moving truck to be picked up in Winona MN, I received a text message letting me know that they didn’t have a truck I need and the the only truck they had had a dead battery, so I was told to pick up the moving truck in LaCrescent, WI where the dealer had not approved the truck so we were then instructed to go to LaCrosse where we could finally get the truck we needed. Though this caused extra travel, U-HAUL’s customer service was great and compensated us for mileage plus hassle. They truly made the best out of the situation at hand. The flaws in reserving had nothing to do with the company itself and we are grateful for their help, understanding and compensation. Thank you, U-HAUL.”
Truck Rentals
Truck Rentals
Truck Rentals
“After reserving a moving truck to be picked up in Winona MN, I received a text message letting me know that they didn’t have a truck I need and the the only truck they had had a dead battery, so I was told to pick up the moving truck in LaCrescent, WI where the dealer had not approved the truck so we were then instructed to go to LaCrosse where we could finally get the truck we needed. Though this caused extra travel, U-HAUL’s customer service was great and compensated us for mileage plus hassle. They truly made the best out of the situation at hand. The flaws in reserving had nothing to do with the company itself and we are grateful for their help, understanding and compensation. Thank you, U-HAUL.”