-
January 2024 by Justin K
Business hours doesn’t mean the same to everyone any longer. Told to arrive anytime after 9:30. Showed up with truck and moving crew but nobody was in office . Waited an hour for someone to be done running around town. Don’t tell people to show up at a given time if nobody is going to be around. They did say “sorry” for what it’s worth
-
December 2023 by William Beardsley
I rented 2 units at the Lake Elmo US Storage facility after I was quoted a reduced price and 50% off the first month for both units. Despite a signed contract, the manager said the price was for only 1 unit and refused to honor the contract. I spent many hours on the phone with managers, supervisors, and eventually a regional manager agreed with me and they honored the contract price. Then it took more calls with the finance department to get the refunds back on my credit card.There were 2 price increases on both units (at different times) within the first year. I met a couple of the people renting neighboring units, and they indicated that they were paying much less for the same size unit.Security was terrible, as the gate was broken and open for at least 12 of the 16 months I was there. Since a security gate was one of selling points, I requested a refund, but the manager said it was not in the contract. Eventually, they put up a "temporary" chain link fence and gate that at least was closed and locked at night, but open during the day.One of the neighboring units was broken into, and the manager did not even know. I informed the manager a week after I saw it the first time!Finally, I moved out after 16 months to a new facility nearby, where I am paying 1/3 less, and the gate is working.
-
December 2023 by Keri Nelson
Just started moving in-changing storage unit companies due to insane rent increases. Keegan was SUPER helpful and easy to work with. I didn’t get that kind of service from my other place. Looking forward to renting from here! Place is clean and I feel good about storing my belongings here.
-
December 2023 by Lisa Pommerenke
I closed my unit on October 1st. As I had already paid for the month in full I was told to expect a refund check in the mail and confirmed my new address. I called a few weeks ago to see what had happened to the check as it had yet to be issued. The company attempted to falsify my move out date to the 28th of October however I had receipts of the move out date being the first and so I was promised the property manager would take care of the issue promptly and could expect to receive an email so that I had written confirmation. I never received or heard from anyone. I just got off the phone with the same empty promise. At this point I have little faith in a refund. At the very least if a company wants to practice business unethically it needs to be brought to attention.Edit: In response to the owners: all I have been doing is contacting the property asking to speak to a manager to no avail. I will also reach out via the email you’ve listed but at this point I have little hope that it would make any difference.
-
November 2023 by George May
Keegan at US Storage is awesome! Expert and helpful service. I’d highly recommend him.
-
November 2023 by Tom Laabs
I have been a customer at the Lake Elmo location for over four years and it has been a very pleasurable experience. The facility is clean and professionally run. Specifically, manager Keegan Gore does exemplary work! His customer service skills are off the charts and he goes out of his way to get the absolute best rate he can for his customers' units. 5 STARS all the way!
-
November 2023 by Luke Filiatrault
Due to interesting life events, we have needed reliable and trustworthy storage. This place is it! Keegan is such an amazing employee and he has made our lives so much easier by giving us deals that we need and the storage that we require!
-
November 2023 by Kenzie Simms
Keegan has beyond helpful with everything including moving units 2 times. Super cheerful and always willing to help
-
November 2023 by Ron Petri
I’m getting a second space here at US in Lake Elmo. Keegan is going excellent, great to work with!
-
October 2023 by Martie Good
It was the worst experience I’ve ever had with a storage center. My storage unit was broken into and my safety deposit box containing very sentimental and personal items such as my birth certificate, ss card, photo negatives, high school diploma were taken along with two laptops containing priceless photos. The manager never informed me that the gate had been broken for quite a while and anyone could enter. Also, I was told cameras were on site when I rented the unit but found out when things were stolen that they are only outside the door and the manager said he could not find any film of who took my things. While I received an insurance reimbursement it does nothing to replace my sentimental irreplaceable items. No one has reached out to me to truly apologize and take responsibility.
-
August 2023 by Mohammed K
Centrally located, the storage unit center offers a variety of unit sizes to cater to individual needs. Clean, secure, and easily accessible, it provides an excellent solution for both short-term and long-term storage. The staff is friendly and always ready to assist. Highly recommended for those in search of a reliable storage solution.
-
August 2023 by Liz Mau
Keegan was very friendly and efficient in getting me all set up with my storage room. The place is clean and organized!
-
August 2023 by laura rodriguez
Keegan the manager is a really nice guy he answer all my questions and is very friendly the place is very clean and easy to drive in winter the units are in a good conditions to storage
-
August 2023 by Sanon Nedumparambil
The staff was extremely friendly and showed us multiple storage units. She also helped us to make up our mind about which type of unit would best serve our needs. Highly recommended!!
-
August 2023 by Jared
Shayla is amazing and I'm so happy I stopped in today, she is super helpful, and ultra friendly. I will be recommending this spot and Shayla to anyone that needs storage help!
