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November 2023 by Bryan Delmont
I received a Big Green Egg from Ace as a gift and needed to file a warranty for a broken part. I didn't have a copy of the invoice but Mardell worked SO HARD to help me I couldn't believe the effort she was putting in. When I finally got all my ducks in a row and sent her the information she needed to file the claim, she came in on a weekend just to get it done. Thank you, Mardell, for one of the best customer service experiences I've ever had!
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October 2023 by Hina A
I needed to buy some parts and had no idea of hardware. I had a few pictures and pipe measurements. The staff members are very helpful, they really get all the job done in less than 5 minutes by helping me to get all required parts for my sprinkler winterization project.- Very Professional- Very knowledgeable- Very helpful
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August 2023 by Saad us Salam
Very helpful staff. They go out of their way to help you find what you need. Have a shop in store too and can cut and adjust things for you. Best hardware store experience.
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June 2023 by Gordan Shriner
I’m new to the Lakeville area and was shocked at how good the customer service was here. This very young boy helped me get exactly what I needed while being respectful and patient of my lack of knowledge. He also treated me like regular customer even though there was only 5 minutes left until closing. (I think his name was Jack or Jackson?) At the register the cashier started a conversation with me like I had known them for years (I didn’t catch their name but they were very friendly and polite). It’s very clean and I saw them taking care of the store when it was shutting down. Overall a great experience and I will definitely be coming back!
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June 2023 by Sandi Niemeyer
The staff is professional, knowledgeable, and very helpful. They carry a wide assortment of hardware. Very clean.
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June 2023 by andrew lundeen
Jeremy was very helpful in finding me a bolt and nut I needed replaced. He made sure to welcome and speak to each customer that walked by him as well. This is getting rarer and rarer in the retail world. Please recognize him in front of your whole team.
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June 2023 by Don Baklund
Found what I needed and staff always gets me to correct location
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May 2023 by Michael Robinson
Ace is the place for me. Ace never fails me. When I run out of nails or need an extra crock to can pickles Ace has it. And if you need help loading something someone will help you.
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April 2023 by R P
Always nice helpful staff. Usually have what I'm looking for.
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April 2023 by Seth Champagne
Had what I needed, was greeted with a smile and was kindly directed to exactly what I needed.
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March 2023 by R Rustic
Helpful staff. Customer friendly. Bit expensive but they usually have what you need and good customer service. They help you find what you are trying to find and fast. Easy to get in get what you needed and get back to it!
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January 2023 by Carrie Bain
I live in St Paul and I was on a journey to find a specific snow blower. After going to several stores I somehow ended up at this Ace in Lakeville. And I’m extremely happy that I did. The first person to help did everything to find that certain model. He finally found it and said they could even deliver it to me today. The delivery person showed me how to start it and helped me put it in my garage. Everyone that helped me was so nice and gave me tips on how to care for my snowblower. Also it was the nicest Ace I’ve ever been at. It was clean and organized and there was space to move around. I’ll be back to this location. It was worth the drive.
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December 2022 by Kevin Horvath
Joe and the entire team at Ace Hardware in downtown Lakeville were great to work with. We purchased an EGO 2 stage snow blower and Joe was very knowledgeable and made the entire purchase experience a pleasant one. I would not hesitate to recommend Ace Hardware to anyone!
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December 2022 by Charlie G
Love the remodel. Everyone here is always so helpful.Little known secret, this Ace has an incredibly large grilling and smoking section. TONS and I mean TONS of choices for pellets, spices and sauces. Probably one of the largest in the cities.
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November 2022 by Brian Dobbe
Maybe I caught everyone on a bad day, but they're not as friendly and helpful as the usual Ace Hardwares that I've been to. I hope they're not turning into Home Depot. Will probably just go to the other one off Kenwood Trail from now on.
