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December 2023 by Mark Mattei
Outstanding service in every respect! Fast, friendly, done right, and most importantly.... Honest! There were some service repairs, which upon review by the service professionals were not required. They made a point to contacting me directly, to inform me and offer the option of addressing the service only when required in the future. Saving me time and more importantly money. Needless to say, they have earned a customer for life...I will definitely return for all service on my vehicle. Thank you!
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December 2023 by Kelsey Holmes
Best customer service I have experienced at an auto shop in Lakeville! Staff have always been friendly and honest. I always recommend Pep Boys to anyone I know that’s having car troubles.
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December 2023 by Darrin H.
Had an appointment scheduled at 10am, but when I arrived they said they couldn't look at the vehicle until noon due to being short staff. They are nice people, but unfortunately I won't be going back. I don't have the time to wait all day if I make an appointment.
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November 2023 by Marcus Wilson
Just a recap of what happened today:Your mechanics took my car apart and pushed it outside after verbally assaulting me and threatening me. Then, once they kicked over trash cans and berated me some more, I had to have my mechanic come fix my vehicle in your parking lot directly in front of your service bays. He replaced a starter and an engine mount on your property. This mechanic stood in front of your multi billion dollar brand with your managers looking on and a bag of tools to not only fix my original issue but the damage caused by your staff.This is not and will never be ok. You have security cameras to verify. After having my vehicle towed 70 feet this is how I was treated. I simply wanted to get my car repaired. You were the closest shop to my location and I trusted the name PEP BOYS. AAA would have towed the car anywhere and I chose you. However I did not choose to be berated, bamboozled and blatantly disrespected. Even though you covered the broken engine mount, that damage incurred additional labor. I had to replace the coolant that they wasted and I stood outside for hours watching my own mechanic do what yours couldn’t in 2 days in almost 2 hours. It took him about the time you quoted me this morning. That is including the engine mount. IN YOUR PARKING LOT
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November 2023 by Jenny Remlinger
I made an appointment for an oil change and when I showed up they were short staffed, but really kind and explained it would take a little longer than normal. He even gave me a discount for my patience. And they scrapped off all my old oil change stickers before putting the new one on, which was much appreciated! Very nice waiting area with comfy seating, coffee and a TV.
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November 2023 by Angel Madison
When I was a kid that was a lone time ago in 1960. So these mechanics remind me of back den real courteous understanding. Not trying to make sure that they satisfy their customers. I have an experience that anywhere else. Suffer at Pep Boys and Michael is a professional. That I appreciate something wrong what your car. Hes just like, you know, if he could do it or if he can't do it. That's beautiful Lakeville Pep Boys is awesome !!!!!
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November 2023 by Derek Smith
My car got 4 new tires and a alignment 10/28 picked the car up made it down the road the shifter fell off pushed it out of the road took it apart the shifter got stripped out no threads when I dropped it off it was perfect drove the car every day
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November 2023 by valerie meyer
Mike and team are great to work with. Always going above and beyond to ensure the greatest service. I always feel confident recommending them to friends and family for car repair needs.
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November 2023 by Dennis Newby
Had a possible balance issue with my tires,Made an appt, filled out the form, Twice , Online, Was on time, First thing I notice is the Sign stating due to staffing shortages etc. So I go in, Appts in the system, 71.00 bucks ok. An hour before they can look at it and go from there! Poor Custmer service, wont be back, hire more people
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October 2023 by Mike Zitek
I made the appointment online and that was very easy. The staff was friendly and helpful. At the end of my appointment I was amazed by the level of service to my vehicle and the customer service from the staff. I would highly recommended Pep Boys for your auto repair service. If I could have given a higher rating, I would have.
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October 2023 by Victoria Sadek
I called Pep Boys in Lakeville for an emergency repair of a flat tire late on a Friday afternoon. Mike was able to get me on the schedule, which I greatly appreciated. Furthermore, I also needed a headlamp, oil change, and 4 new tires. My invoice was skyrocketing when Mike accepted my oil change coupon, adjusted the price on my new tires when they did not have my preferred choice in stock, and had the new headlamp delivered asap so all the work could be done in one visit. His kindness and excellent customer service will keep me returning to Pep Boys in Lakeville. Honestly, he was the epitome of amazing customer service. Mike went "above and beyond" and I truly felt like I was treated extremely well and charged a fair price. Their shop dog, Pepper, was also a real treat and made a long afternoon fun and enjoyable as she allowed me to play with her and love on her. Thanks Mike and Pep Boys crew for taking such good care of me! #customerforlife
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September 2023 by Bengisu Alsmadi
Unrespectful costumer service, when you are asking manager's name who is Mike.. Getting aggressive and more disrespectful and giving his card and saying "go ahead call cooperate". As a woman, this is extremely unpleasant. How he acts, how he sits in front of you and how he manages the problem was very disrespectful. Since the arrival, he gave me lecture, and I got yelled and at the end he literally kicked me out. He has zero anger control and zero customer education. I will continue to follow up with cooperate with this disrespectful behaviors. When you are confronting him ,he is acting like you are threatening him, showing cameras. This ridiculous behaviors should definitely follow up by a managers.
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September 2023 by David Odom
First time visiting Pep Boys and the Lakeville location. They were friendly and helpful ordering the tires I wanted for my car and getting them installed in a timely fashion while I waited. Nice lobby with free wifi and comfortable chairs.
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September 2023 by Kent Reed
Great tire service and follow up... the shop and the store in clean and the people were very friendly. Would recommend them for your automotive service needs! Coach Kent, Pitching Instructor @ Kent Reed Fastpitch
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August 2023 by Carter Grandstrand
If you’re looking for a trustworthy/honest mechanic, Pep Boys is the go to! Mike runs a great shop and always does what’s best for the customer. Honest, knowledgeable, efficient and dependable! Don’t bother messing around with dealerships or other chain repair/service shops that try to upsell. This place will get you what you NEED. Above and beyond excellent service.
