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April 2024 by Elif bursali
I dealt with Jenny who was easy to deal with, professional and knowledgeable. I would highly recommend this location.
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April 2024 by Nate Sabo
Great climate supporrted storage, good pricing, excellent service ! Jenny was awesome and super helpful definitely recommend
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March 2024 by Erin Gonyea
Jenny and Chris are absolutely fantastic! Both are extremely friendly, helpful and professional. Very clean.
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March 2024 by Alicia Smrekar
I have only been at this storage unit for 4 months, and they are already raising my rates! In these 4 months, the garage door worked maybe 1 month! Also, security cameras were removed for most of this time, too, and for being climate controlled...its always freezing inside. I would really think twice about using this storage unit company.
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December 2023 by Bella waters
Very disappointed in the new system, garage door is always breaking. I couldn’t pay right away shortly after my monthly payment as I lost my debit card and had to freeze it and I had a family death. They didn’t care and still went ahead and gave me a $30 late fee and wouldn’t wave it. When I’m healed from our families tragedy we will be moving our bikes to a different storage.
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December 2023 by Syd Jelinek
If I could rate this NEGATIVE stars - I would.Absolute garbage since changing hands from Simply Self Storage to Public Storage. Myself and another family member both have rental units at this location and since the buy out - we have had nothing but trouble. My rental price has increased every single month and starting January 1st they are increasing rent on my unit by $70+.... for what?? What is my $70+ increase going towards exactly? Because I'm not seeing it. They ripped down all the cameras in the facility that Simply Self Storage had, tore apart the bathrooms, the main entrance garage has been busted and unusable for for weeks with no expected fix date... They are price gouging customers on a downgraded facility.I will be moving out my unit ASAP and I hope other current tenants do the same.
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November 2023 by Kendall Nelson
When it was simply self storage it was wonderful, but since changing hands to public storage mid September I have gotten three notices about the cost of the unit going up.I moved out my things this last weekend and set the move out date to today, November 1st. I asked when I left if there was anything else I needed to do besides remove the lock, which I had and was assured there was nothing else I needed to do. An hour later, I get an email about an unpaid balance because I had access for PART of ONE day of the 'new' month (the first part of the day today before I removed the lock), they expect me to pay for all of November.I contacted the online chat to get clarification on what was happening. They explained that their policy is not to prorate the month and that I have to pay for November and was disconnected. I then called to speak to a human and they again said that they do not prorate and that I should have moved out at the end of the month, not the first of the month. When I booked the move out, this was unclear. Also, because I had been previously renting the space from a business that public storage acquired and had not signed the new rental agreement with them yet, I was unaware of the lack of prorating as the previous company handled my lease from my signing date onward.Moving out and only having access to the storage unit for a fraction of a day and yet being expected to pay for an entire month is unacceptable.
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September 2023 by Jessie Burdge
Easy online rental process, a free month and brand new unit. So far great experience!
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August 2023 by Amanda Ewers
Place is clean, quiet, and secure. Our only complaint is the increased fees on a regular basis. There are comparable places in the area but the security, 24hr accessibility and cleanliness keep us here. The staff is always helpful when needed which has been a rare occurrence.
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August 2023 by andrew clark
Nice enough folks that work there. Steadily raise rates, for example, in less then a year our rates went from 89 a month to 145. Further more when your finished using the unit they will not refund any amount regardless of when you end services. We paid 145 on the 2nd turned in their lock and keys on the 4th, no refund. Though they unit was on use again on the 8th.
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July 2023 by Derek willman
Jenny was amazing dealing with her on the phone when she was very patient and could answer all the questions I was asking her
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June 2023 by Kristi Larson
Great service, clean facility, well lit. Good experience renting!
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April 2023 by April Edwards
This place is great! The staff is super friendly, greet you with a smile and a wave when we come in the garage, clean halls, climate control building to protect my stuff and good prices. Highly recommend!
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April 2023 by Becky Brown
Very easy to get to plenty of carts to help you move your items from the storage to truck nice clean and will tell my friends.
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March 2023 by Jimmy
Jenny makes being a long term renter a secure and positive experience. Excellent facility, temp control, cleanliness, and security are all assets of this storage facility.
