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March 2025 by Ali
Dustin(Dusty)was by far the most helpful and funniest help with everything today. As well as helping us save money
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March 2025 by Darlin Garcia
I save money only the first year after that it went up, I never had a problem with the internet was great š
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March 2025 by Richard
Spectrum sold me an unlimited plan 2 phones with 2 lines, home wifi, and cable TV, (unlimited usage) yeah right! Don't be fooled as a truck driver I use my phone for tv,and data for work, they cut you back at a certain point usually 2 wks into a month. Complete rip off!! Gonna get away from spectrum soon. Do not be fooled or tricked by these fakes!
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March 2025 by Chris Hawks
Other than the incident below, I have only good things to say about my experiences with Spectrum. Been with them now (second stint) for 4 almost-incident-free years. Dealing with the automated phone menus and the (AI?) support chat is kind of a bummer, but any time I've talked to an actual person, either by phone or in-store (the below as the exception), everyone has been generally quite friendly and helpful. The incident below is the only problem I've had, my mood already soured by 2 days without internet (it was eventually determined squirrels had chewed into our above-ground cable line)--somehow non-local phone support scheduled me an appt at a local store during a time when they were closed. How do you let that happen?
Previous 1-star review: Had no Internet for 2 days. Chat support couldn't help, but phone support was nice enough to schedule me an appt at my local store to pickup a new modem. I got there at my appt time only to find it was closed (temporary hours), and the 2 people onsite refused to help me.
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March 2025 by Mac McGerr
Great staff
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March 2025 by Brian Holthus
This store, though advertised as Open Mon-Sat. seems to have decided not to be opened on Tuesday's. You won't find this out unless you waste you time driving to the Lakeville location. Once there you'll see the sign that they are closed on Tuesday's with no explanation as to why. I guess they really don't value your time or your business.
I don't really no how to contact anyone to complain but the apology was pretty lame.
Tried to call the store today to see if they are open. Funny thing, they don't take direct calls. I was told by cooperate help desk I should just drive there to see if the're actually open. Hard to understand.explanation.
Tried to get a real answer via Facebook with no success. They have no way to contact the store to get an answer or explanation.
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March 2025 by ravi komaragiri
Worst Service and Customer Service. Dont chose it. They dont prorate the service and they never tell u that when canceling the service. Worst Service
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March 2025 by Anjalie Mahabir
The Spectrum team needs to get on the same page. When I called I was told I can just stop in and drop off my equipment. When I arrived I had to put my name on a waitlist and I waited almost 45 minutes. Horrible communication.
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February 2025 by Eric Kuehl
Whoever says they are saving money is either lying or in a promotional rate! I currently have the 500mb plan and the internet sucks! I'm paying $240 for this internet plan and basic cable! I can't even count the tv outages that there has been. I previously had Xfinity and in that plan I had most premium channels accept adult channels, I had home security And I even had a 1 gig internet plan, and my bill was less! I can be hardwired and I can't even live stream without my feed getting really choppy. Shop elsewhere for tv and internet!
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February 2025 by Bryce Ekholm
My wife and I have been to this store three times total. One of these times we were helped by an employee named Nick. He was kind, courteous, and helpful. The other two times we were āhelpedā by a person whose name was Dusty, I believe, a shorter fellow. During every interaction we have had with this man he has had an absolute nasty attitude and has been extremely condescending and rude. I personally believe that someone with such a nasty attitude should not work in a customer service role with public interaction. He makes going to this store such an unpleasant experience.
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February 2025 by Noneya Businesse
Suppsoed to come out M O N T H S ago to fix our disrupted router. Still hasnāt come out. Internet is now down. What do I pay you bozos for
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February 2025 by Kayla M
I switched to spectrum and saved so much money ! Dusty was so helpful and got me set up with internet and phone!!
Dusty was kind and professional!
So glad I came in today!
Huge parking lot and convenient location next to cub foods!
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February 2025 by S M
Store was closed on sunday. Wrong info in google map
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February 2025 by Alex2002
Me and my grandmother was returning equipment to the spectrum store today, a clerk named Dustin helped us clarify our billing situation and got us onboarded with spectrum mobile.
I couldnāt have asked for a better service, thanks spectrum.
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February 2025 by Chad Thelen
Unethical. They will lie, cheat and steal from you. Avoid doing business with this company and spare yourself disappointment.
