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August 2025 by Tanna Huebel
Absolutely devastated by how this business handled our family’s situation.
My parents rented a storage unit here for over 3 years. After my father passed away unexpectedly, the automatic payments from their joint account stopped. The storage company never made any effort to notify my mother that payments were no longer being received — no letters, no emails, no formal notices — just a call to my dad’s cell phone, even though he was deceased.
During a time of deep grief, it took our family over a year to be emotionally ready to go through his belongings. When we finally went to the unit, we discovered we had been locked out. The owners were immediately combative and hostile. We then learned they had already emptied the unit — without any legal notice, warning, or proper process. This was a clear violation of the law.
When confronted, they lied, became defensive, and even went so far as to accuse our family of being at fault for not dealing with it sooner. They refused to provide any documentation, claimed they don’t keep records and “burn all past invoices,” and tried to downplay what was lost by saying there was “nothing of value” in the unit. But that unit held the last of my father’s possessions — irreplaceable family photos, videos, heirlooms, clothing, and collectibles.
We consulted a lawyer, who confirmed we absolutely had a case and that this business had violated legal requirements by not providing formal notice. Unfortunately, pursuing legal action would’ve cost thousands of dollars — a heartbreaking decision that felt like adding insult to injury.
I fully understand that businesses have the right to reclaim units after nonpayment. But there are legal procedures for a reason — and more importantly, there’s such a thing as human decency. If they had sent proper written notice to the address on file, this would have been resolved right away.
This company failed in every possible way — legally, ethically, and morally. I would strongly warn others to avoid doing business here, especially if you’re storing anything that holds personal or emotional value.
To add to your response, the address on file was absolutely current, you just failed to send a letter.
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January 2023 by Dustin
Rented here for a few months. Great experience! Owners are extremely easy to get a long with. 10/10 for price and service!
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January 2022 by Jennifer Anderson
Wonderful new storage units at a great price. Easy 24/7 access with gate code. The best thing are the owners; they could not be easier and nicer to work with. They are very down to earth and work really hard to make sure you are happy and everything goes smoothly.
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January 2022 by Carol Wendel
Friendly and helpful, reasonable prices
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January 2021 by alissa reinartz
We rented 2 units at this facility over the span of 16 months. We interacted with the owners several times, they were always available and responsive. Our storage units were clean, and the facility was secure. We would definitely work with them in the future.
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January 2021 by Bob Kirkson
Do NOT RENT here!!!! You have been warned! Rented storage unit and had water coming into the unit huge puddles of standing water that soaked my belongings and ruined my furniture. The dirt roads in the storage facility flood and make it very difficult to get to your unit without getting stuck and it tracks mud and dirt into your unit and vehicle what a mess ?Also, I paid all my rent on time and owners have refused to reimburse me my initial deposit after I have called three times asking for the deposit to be returned and have received NOTHING after months of waiting!!! They stated they had a list of people they have not returned deposits to and they plan on getting to it “soon”. Further follow up calls and now they state they are looking into why I never had my deposit returned to me and then I never hear anything. I am sorry but that’s considered theft at this pointPlease avoid this place unless you want to have water getting your belongings soaked, dealing with a mud pit, and not getting your deposit back!!! You have been warned ?
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January 2021 by Dione Thoma
Great facility! Easy to access. Clean units. Owners are wonderful to work with and easy to access to ask any questions! If needed in the future, I would rent a unit from here again!
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January 2020 by Peg Anderson
Shiny new and CLEAN!
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January 2020 by Barbara Merk
Double entry into our storage!!
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January 2019 by Van
Brand new units... Decently priced... Owner is easy to get along with...
