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February 2024 by Steve E
DO NOT SHOP HERE. GO LITERALLY ANYWHERE ELSE.Sadly I have been a loyal Discount Tire customer for many many years. I've bought sets for Chevrolet Camaros, Mitsubishi Eclipses, Chevrolet Tahoes, Ford F-150s Chevrolet Silverados, Buick Lucernes, Lincoln Town Cars and many more over the long years.I've had terrible service and luck the past few years and this week was the ultimate disappointment leaving me absolutely dissatisfied with both the service, the employees and their practices.I knew my tires were getting up there in mileage and would need to be replaced in the near future (hoping summer). As it was I had just brought my truck in for a quick rotate and balance.I was aware of a little age cracking and still serviceable tread depth. Still safe and plenty of life left in the rubber. It looked maybe half worn to be honest.I left my truck and just a single key because they do not need my key fob or key chain to get in or start the vehicle.I didn't get too far away when I got a call from guess who.... Yep. Ole Discount Tire themselves.I was excited to hear my truck was done nice and early. Well. That was far from the case.I was told my tire had a huge gash in the side and they wondered how I had even gotten to the store. And yet another had a deep cut in a similar location.Flabbergasted, I rushed back and was in a terrible mood, considering how expensive tires are these days.When I arrived, I was greeted with two employees that acted surprised my vehicle was in the shop. Really? I just dropped it off. Look through the enormous windows to your shop buddy. It's right there .....Anyways. Back to the sadness / purposeful damage. I was directed to my two tires which looked like they were attacked with a very sharp chisel or something. There was a chunk of my inner sidewall larger than a golf ball that you could flop out of the way to see my very "clean" looking sidewall cording. Had this happened on the road or anywhere else it would have had at least some dirt in the area am I right?I ended up having to buy an entire set of tires which was WELL over $1000. Just keeping it general.Not to mention the geniuses working on my vehicle do not know how to operate the simple "Info" button to display the mileage and all other information they needed about my vehicle. I had my touch screen monitor set to "Valet" so they couldn't screw with my stereo.What did they do? They flashed my computer by flipping the key in the ignition 5 times which resets a lot of systems in your vehicle.My radio has to be reset and my key fob has to be reconnected as well.DO NOT SHOP HERE. GO LITERALLY ANYWHERE ELSE.I hope they go out of business soon so they realize they need to do better. Oh wait. They don't deserve that luxury.
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February 2024 by Joe Knudsen
Braydon was excellent. Just got a TPMS sensor. He tested them all and found the one that needed replacement. Great price and service even with the computers being down.
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February 2024 by Linda Jensen
My tire sensor was mixed up and showing the incorrect tire to my dash display. Plus, it started giving me an error indicator saying it needed to be fixed. We took my car in, and they determined it was a bad sensor, and since they were the ones who put it in, they installed a new sensor at no charge. Fast and polite service. It is where we go for all our tire needs.
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January 2024 by Quade Zupko
Had them change out my rear tires, and they had it completed in about a half hour! Great service, and great people to work with. I had my spare tire on because of a flat tire, and they even put the spare tire back for me. Thank you!
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January 2024 by Metro Auto Sales
Great service and great prices. Very professional and very fast.
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January 2024 by Danielle Folk
Fantastic customer service from Shane there! We went there to fix a broken valve stem and they got us in right away, got it fixed in less than 10 minutes. On top of that they did it for free! You don’t get this kind of customer service anymore and I was pleasantly surprised!
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January 2024 by Heather Crohn
Went for tire repair for a slow leak. Repair was no charge since tires were purchased there.
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January 2024 by Joseph Blaney
Always do a great job. Would not go anywhere else.
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January 2024 by Ryan Williams
Employees are awesome! Only place I recommend to get tires
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December 2023 by Tou Vang
Ordered my tires from TireRack yesterday 12/14/23 and they were installed by Discount Tire today 12/15/23. Very easy process: check-in, they check your info, you give them the keys, they take care of the rest. I recommend paying “now” than later because later, it might get busy and you’ll end up waiting to pay.Anyway, I brought my own OEM TPMS to be replaced and they were even willing to install them. However, they discovered that they were not OEM and could not program them. They offered a solution: use the TPMS they carried. Considering I was replacing the tires anyway, I opted for theirs. I was not pressured at all. Will be returning the ones I brought.Now all my tires have the same pressure reading, the low pressure light is now gone, and I can drive without my steering wheel shaking. Overall, 5 star experience and I will come back for sure.
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December 2023 by DJ JOHNNY D
Justin and crew are the best! I felt like I was in the pits at a NASCAR race. The crew was extremely knowledgable and FAST! Everything from scheduling appt, to breakdown of services is top notch. Not one negative. Can't wait to go back. All of my tire/wheel business will be done here. Bonus points that crew knew how to work on Tesla.
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November 2023 by B.R. Hollenbeck
Top notch service! This is the second time they have taken care of my family when we needed a tire repaired ASAP. We will be back again and again. If you need tires or tire service/repairs - there’s nobody better.
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November 2023 by Stephan W
What a delight to be able to write a positive review in today's times.i called at 8am this morning to have tires mounted on trailer wheels.i then dropped of tires and received a call approximately 45 minutes later to pick up tires. Great customer service and service will definitely be back. Keep up the good work.
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November 2023 by brian knox
Discount Tire was my go to tire/wheel store for many years. Sadly just had a negative experience regarding a repair of one of thier tires. The tire is on my summer car and developed a leak. I was getting ready to store the car until spring and did not want the problem of having a totally flat tire as the car would be stored in a very narrow area with insufficient room to change a tire in the spring. I made an appt. at DT and explained that I just wanted the leak fixed so I could store the car safely for the season. The DT rep took the tire off and said that it had uneven wear and they could not repair it, but they could order a new tire and have it in a few days and it would be $300 something dollars. Hmmmm? I felt like I was getting hustled so I left and went to another shop and it was repaired it without issue. Maybe DT is too busy to care about customer retention? Image of tire below, while not perfect, IMO it is certainly not beyond repair.TL;DR Discount Tire did not honor repair warranty and tried to sell new tire to long time customer
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November 2023 by Dianne McDonald
I arrived a little before my scheduled appointment, I was greeted by a pleasant and professional employee. He took the information needed and was on my within half hour. Great work ethics shown here!!!
