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December 2023 by Jeff Spinner
I have visited this place several times. The staff is always helpful and friendly, and it has a cozy small-town vibe.
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February 2023 by Sharon C
Things seem to be improoving here with newer bank manager. There is an effort to respond to clients needs as you walk in. It is a smaller branch so not as much staff. You have to factor that in if you use this branch.
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October 2022 by Dwight Friesen
I've had US Bank accounts for over 40 years and have been pleased with their services. The complaint I have is how run down they are letting their Lino Lakes branch get. With covid drive up banking was the only way to do business with them for a long time. You would think they would occasionally clean the drive up area and teller machine. The dirt on the ledge of the drive up window doesn't give you the impression that the bank pays much attention to detail at all. If they don't maintain and protect their own assets are they doing everything they can to protect mine?
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December 2021 by Dwight
I've had US Bank accounts for over 40 years and have been pleased with their services. The complaint I have is how run down they are letting their Lino Lakes branch get. With covid drive up banking was the only way to do business with them for a long time. You would think they would occasionally clean the drive up area and teller machine. The dirt on the ledge of the drive up window doesn't give you the impression that the bank pays much attention to detail at all. If they don't maintain and protect their own assets are they doing everything they can to protect mine?
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September 2021 by Shawn Polachek
Called to verify funds on a customer's account, writing a $21k check. Whoever answered said "we cannot do that" I asked "is there a reason why? Every other bank I've ever called will" She replied "no reason" put me on hold for 60 seconds then hung up. Unprofessional idiots apparently
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September 2020 by Ali Hope
Very rude and the branch manager actually rolled her eyes at me for making a mistake. Super disrespectful and unprofessional would not recommend banking here at all.
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June 2020 by Kris Manetas
This is the worst bank ever. After 30 years of having a business account with them, they deleted me from my own account. Luckily my husband is also a signer. They didn’t even care. Horrible customer service.
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August 2018 by Jessica Antoine
We stopped in to set up a savings account for our 13 year old son and the banker was incredibly rude and appeared annoyed by us and our questions. She made it clear also that she didn't want to help us cuz she was within 30 minutes of the end of her shift. We will never return to US Bank.
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May 2018 by Avlin Jckson
I had a very bad experience of being customer with US Bank. May be, they are good for customers who deposit and withdraw in US Bank. But for the business, or bigger purpose other than depositing and withdrawing, they are not good at all. They never put the customer's first, they always want to charge something with making any trick.
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February 2018 by Abliz Mahsut
I had a very bad experience of being customer with US Bank. May be, they are good for customers who deposit and withdraw in US Bank. But for the business, or bigger purpose other than depositing and withdrawing, they are not good at all. They never put the customer's first, they always want to charge something with making any trick. Recently, I paid off a credit line with my settled money in checking account, but they put the negative balance in my checking account, plus withdrawing the credits from my credit account without my consent. The reason they said was, the deposit money was not collected even it is settled my account. Instead of reversing the payment, they put a negative balance on my account, make my account stays in risk which cannot use it to make any payment. Very sad, if you have a business and want to open business account, US bank is not best option.
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November 2017 by Rudy Phaxay
The people there are absolutely wonderful. It seems like a great working environment because everyone is very knowledgeable and extremely helpful. I've gone there numerous times and each time, they've been fantastic. (This is the first review I've ever made for a banking branch location haha)
