Great Clips is a popular hair salon known for its friendly and professional staff. Customers appreciate the fair prices and the quality of haircuts, with some praising specific stylists for their skill. However, the salon is often short-staffed, which can lead to long wait times if not using the online check-in system. While most staff members are helpful and courteous, there have been some concerns about customer service, such as staff not assisting clients after a haircut. Overall, Great Clips offers good service and convenience, especially for those who set appointments online.