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September 2024 by Laurel Garvin
5 days ago I submitted a refill on a drug I'm not to just stop taking. It is a drug which needs to be confirmed by my Dr. I am now out, and upon calling CVS on Monks Ave , was treated rudely by two employees, one being the manager. CVS stated the Mankato Clinic did not respond to their call. I received no notification from CVS there was an issue. The Mankato Clinic responded to my call by sending my prescription refill immediately and stated their records showed zero attempts from CVS to fill my medication. I will be immediately moving my business to another pharmacy. I wish I could give negative stars for customer service, as they didn't even apologize, let alone potentially causing a medical crisis for me!
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September 2024 by Wheeler
They are “out of stock” for a few of my medications. One of them has been “out of stock” since APRIL (it is almost September). The other one is my epipens that I was prescribed three weeks ago. I have received a text every day saying “we are placing an order for EPI”, yet I still haven’t been able to get them. Epipens save lives. I can’t access my potentially life saving meds because they are “out of stock”. LIFE SAVING MEDICATION SHOULD ALWAYS BE IN STOCK. They also tried to charge me a ridiculous amount of money for a tiny sharps container. 0/10 do not recommend.
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March 2024 by Cindy Bird
This pharmacy neglected to fill a dangerous drug for my son. They refused to help find this drug in any way, leaving him with no medication whatsoever. This medication specifically states that you cannot just stop taking it or you can go into continuous seizures. The prescription for this drug was called in as soon as was allowed.
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March 2024 by Jacob Sparrow
If you’re on a med that you need to live like me (seizures) don’t go here, Angie the extremely rude pharmacist and here partner apparently don’t care to fill refills when you call them in.
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November 2023 by Breeanna Bateman
CVS on Monks avenue in Mankato has staff that are helpful, pharmacists are attentive, your calls are answered in a short time, and every interaction has been courteous.
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October 2023 by B Fernandez
The team at this CVS store was helpul, cheerful and professional. I was helped with a return and a complicated pharamacy purchase and everyone was patient and upbeat. The customer service I experienced was excellent.
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August 2023 by Felica burger
Pharmacy is really helpful ?
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August 2023 by Harmony Simmons
So terrible. This location is staffed by such a rude employee.I usually go to a different location, but had to come here since my usual pharmacy was out of my prescription.After giving her my information and telling her the situation, she very rudely told me they didn't have it and I had to go to another pharmacy across town. I told her that the last pharmacist just sent me here and said she talked to you guys and told you to fill my prescription. The young woman said, "well she was wrong, I don't know what to tell you. " and slammed the drive through window shut.I was baffled by how rude she was and drove away. This experience made me want to ditch CVS altogether!!
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June 2023 by Ermias Asfaw
The current pharmacy manager truly cares. He went out of his way to be helpful despite a complicated insurance coverage issue. I truly truly appreciate people like him. We need more people in this world - who truly care and do what they can for people that the system seem to have failed.
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June 2023 by Harold Collier
Pharmacy is slow.
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May 2023 by RJ Magee
Horrible customer service in the pharmacy. The rudest and most unhelpful pharmacists that I have ever encountered.
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April 2023 by Aaron Heier
I found myself in a situation where I needed to pick up my medication as I had run out of my existing supply. I had a busy Saturday planned, and upon arrival to the pharmacy I found they had changed their hours, moving the opening time one hour forward. So I waited patiently until they opened (while listening to the employees behind the gates, knowing full well that customers had been waiting). When it was 5 minutes past their new opening time, they opened the gate and asked how they could help me.I told them my name and let them know I was picking up my medication, a routine errand in the past. They asked for my ID in order to allow me to pay for the medication. When I gave them my ID, they said "sorry, our system is down - we can't verify your ID right now." I asked them what that meant for me picking up my medication, and they said they couldn't release it to me. They said to wait around the store and they would try again in 10 minutes, so I waited...Upon trying to utilize their system once more to "authenticate my ID", or whatever they were doing, they said the system still isn't working and asked me to wait longer. I let them know I was running out of time as I had hit the 45 minute mark between the initial wait due to the hours change and waiting for the system to come back online. I told them I couldn't wait any longer at that point, and asked if I could call ahead in the afternoon to find out whether their system was back online, and they agreed to do that (unfortunately this business in general normally has a 10 minute wait time on the phone, even when no customers are in-store).Based on this experience, I've decided to change pharmacies, since this wasn't the first of many similar experiences at this same location. I am not surprised that this location has so many 1 star reviews and is by far the worst that I've run into in town. If you need to fill prescriptions or do grocery shopping (why would you shop here and pay $10 for orange juice??), I would highly recommend to avoid this location at all costs, even if you live next door. The peace of mind of going across town to Walmart pharmacy or wherever you choose, dealing with a consistent, conscientious, and reputable pharmacy (qualities that this CVS location does not exhibit) will be well worth the trip. My recent visit made me so agitated that my blood pressure went up -- if only I was able to pick up my blood pressure medication and take it.Thanks for listening, and if you follow my advice and the advice of so many others writing 1 star reviews, you'll thank me later.
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October 2022 by Lucas Sweeney
The pharmacy at this location has been critically understaffed for years, and service has been getting worse and worse recently. The pharmacists are always (understandably) stressed out, bogged down, and left with no time for even the simplest courtesies as they're forced to serve the counter, drive-through, and phones all alone. They only have the time and manpower to do the bare minimum, and it's often late. I've been without my (non-transferrable) meds for a week and a half now with no communication about it. There's something very wrong with management here.
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September 2022 by Angela Anderson
Wish I could give zero stars. I've worked in pharmacies before so I'm always patient and understanding of the stuff they put up with. I understand they're not going to always be happy but there's no excuse to be consistently rude. The pharmacist Angie was particularly rude and condescending to me a few days ago and worse today when I went to pick up a refill. I called in for a refill yesterday morning, gave them more than 24 hours for something very simple (grab the box, slap on the label, done in under 5 minutes-I know it takes less than 5 minutes start to finish). I gave them more than 24 hours because I know they're busy and understaffed and the tech yesterday assured me it would be ready today. Well, when I got there this afternoon, Angie had no record of it. When I told her I had called yesterday she told me "well you can't just walk in and expect it to be ready right away". uhhhh duh, that's why I called YESTERDAY. She said a few other things too and ended with "well I'll see if I can get to it today." uhhh, NO. I will NEVER return to CVS in any store ever again after repeated experiences like this in other CVS stores as well.
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August 2022 by Gabby Kitty
Wish I could give zero stars. I've worked in pharmacies before so I'm always patient and understanding of the stuff they put up with. I understand they're not going to always be happy but there's no excuse to be consistently rude. The pharmacist Angie was particularly rude and condescending to me a few days ago and worse today when I went to pick up a refill. I called in for a refill yesterday morning, gave them more than 24 hours for something very simple (grab the box, slap on the label, done in under 5 minutes-I know it takes less than 5 minutes start to finish). I gave them more than 24 hours because I know they're busy and understaffed and the tech yesterday assured me it would be ready today. Well, when I got there this afternoon, Angie had no record of it. When I told her I had called yesterday she told me "well you can't just walk in and expect it to be ready right away". uhhhh duh, that's why I called YESTERDAY. She said a few other things too and ended with "well I'll see if I can get to it today." uhhh, NO. I will NEVER return to CVS in any store ever again after repeated experiences like this in other CVS stores as well.
