-
October 2024 by Kelci Trahms
Had a great experience picking out carpet and flooring. Very large selection. Allie was especially helpful in walking through options and going through different pricing scenarios with us!
-
July 2023 by wes jongbloedt
BEWARE!! WOULD NOT RECOMMEND THIS COMPANY TO ANYONE.At first when I made the call to have someone come out and measure I was happy so far so smooth easy enough right? Anthony came out and told me eveything I need to do prior to the install. Easy enough right? Date of install I get a call from the install guy that says he's not doing the install because the floor isn't ready for carpet. Apparently the floor needed underlayment. (mci did agree to do the work and not charge me since it was on them for not telling me it needed to be done) because of this hiccup the install got pushed to multiple days causing me to have to pay a moving company for no reason. (again mci agreed to cover half of the cost for the moving company. Not the whole thing) fast forward to install day. Gouges in sheetrock. Gouges in cieling. Pant and drywall missing 4' up the wall. Transition pieces installed very crooked. Seams very noticeable with a visual gap. Stairs not installed how prior carpet was installed. Wrong color transition pieces. And doors that no longer fit in the opening because the floor is taller.... I called a competitor to get his advice on install and he compared it to TRASH. HE CANNOT BELIEVE HOW LITTLE PRIDE SOMEONE CAN TAKE IN THEIR WORK.. He said the carpet isn't even stretched properly. I then try and get ahold of Joel I left 2 messages on his cell and 4 messages with a gal from the store. It's weird everytime I call him and Anthony are out of the office. We're going on 2 weeks since those messages have been left and I haven't heard a peep. But they have no problem sending me an invoice in the mail to pay the remaining balance. BUYER BEWARE SPEND YOUR MONEY SOMEWHERE ELSE. AND YOU WILL BE MUCH BETTER OFF.
-
October 2021 by Jeremy Anderson
Advice - Do not pay in full until after the carpet installation! We received a great deal on our carpet, but the installation was lousy. The installers made a last minute change on the direction of the carpet the day of installation. Then they proceeded to slice and dice our baseboard trim and our custom cabinets. When we reached out to MCI they offered no corrective action except to say they would inform the installers. This place is a racket, they'll take your money and run with no meaningful follow-up on their work.
-
June 2021 by Mary Hale
We have nothing but praise for the installer of our carpet - Said. He did a professional job, was courteous, cleaned up after himself when he was done installing the carpet. Thank you Said!
-
February 2021 by Scott Klinkner
It's ok... Nothing special. Mainly a flooring place so don't bother if you're looking for fixtures of any kind. EDIT: Added a 4th star as the lady that showed us around was VERY nice and helpful and we got a call returned to just check in with us. I only gave 3 stars originally as the selection for anything other than flooring was very minimal.
-
August 2020 by Dean Gilbertson
Jessica was very friendly. She allowed us the time to look at various tile samples along with providing cost estimates. I returned later in the afternoon and purchased the tiles and great.
-
January 2020 by Jessica Janssen
Staff works hard to assist you in finding the right materials to fit your flooring needs.
-
September 2019 by Chris Matz
They have a friendly & knowledgeable staff and a very nice showroom. Phil has been great to work with as we recover from water damage in our basement.
-
December 2018 by John Lowrie
Large selection, excellent service.
