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March 2024 by lucas winter
I booked an appointment for nine in the morning, when I got there for my appointment the the doors we're locked and the hours said they opened at eleven. When I called to find out what was going on nobody answered. I had to rebook my appointment twice. Why allow appointments to be booked at nine if you're not opened until eleven.
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March 2024 by Daniel Tapia
I highly recommend looking elsewhere for your tax needs. I paid Jackson Hewitt for State and Federal and they never mailed in my Federal. I called Jackson Hewitt and they refused to help. I ended up paying the fine, and having to pay my Federal AGAIN. It was only $300 but that could've been thousands. For your own good, please dont trust them
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August 2023 by Jenny A
Will not be filing our taxes here again. They neglected to file our renters refund and we had to call them repeatedly to get it taken care of.
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May 2023 by Nick Swalve
Went great nice girls all around even helped out when I got lost finding the right place
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April 2023 by Peter Snyder
These guys are some the best in the business. They make taxes easy to understand and offer actionable advice on making next year better. On top of that, the friendly atmosphere is a great help in combating my cynical nature when it comes to taxes.
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April 2023 by james paul
Everyone was so nice and polite ill probably get them done next year there also
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April 2023 by Chlsey/Olivia Swalve/Niebuhr
Went great nice girls all around even helped out when I got lost finding the right place
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April 2023 by Don Weber
Honestly, I wouldn't give them 1 star.Tax preparer made a huge mistake on my state forms, I can't get them to correct it.Have called their office several times, left messages with the District Manager. Nothing.Looks like I will have to pay someone else to get it corrected.
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April 2023 by Drew Fields
TAMMY AND TWYLA ARE REALLY GREAT TO TALK TO AND MAKE THE PROCESS QUICK , PAINLESS AND ENJOYABLE. I'M ALSO VERY SATISFIED WITH MY RETURN. CHECK THEM OUT. YOU WONT REGRET IT.
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March 2023 by Jeff Williams
My wife had an appointment at noon. We sat there until 1:15. We decided to leave and the receptionist said we could leave the paper work. We went back at 415 and they still didn't help us. And were helping others. I have gone to Jackson for 10 years and I will never go back. Terrible service and they lost me forever. Don't use this company
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February 2023 by Terry Lynch
A tad displeased.The agent entered the pension incorrectly and thus our tax bill was higher than it should have been. I had the agent correct it.Then we couldn’t get the filing closed and was told to come back several hours later. And had to wait until the agent was free again.And displeased that our service bill was $120 more than last year, and we had less forms this year, and we couldn’t get a commitment on the fee until we were all done.Don’t usually send negative reviews but got this request 3 times to do the review.
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February 2023 by Jadyn Henrriquez
I was helped by Tammy and she was very knowledgeable and helpful. She was working very hard for the the people she was helping and never lacked in service. I would definitely go back to her again and again.
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February 2023 by Wendy Bennett
It took over 3 hours and I still had to return another day to finish..the copier printed 1 page at a time and it was 50 degrees in the building as the heat was broken and on top of that I had to pay in this year
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April 2022 by James Joh
They are very friendly and knowledgeable. I have used them for years because I get back max amount.
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March 2022 by Cece
I have been filing my taxes with Jackson Hewitt for over 10 years and this is the first time that my checking account information wasn't entered or delete.I also had a 15% off coupon which wasn't applied to my tax return. I am very disappointed and now I have to wait even longer to receive my money.
