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January 2024 by Mel Hendrickson
Great service was greeted upon entering and directed to the person that could help me.
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January 2024 by Gary Zellmer
Two days before Thanksgiving my refrigerator quit. We entered Quality Appliances around 5:30, a half hour before closing time. I was pretty specific on what I was looking for: Counter depth, French doors with freezer on the bottom, water/ice dispenser in the door, and it had to be white. Nothing on the floor matched all on my wish list, but Jim said he would find what I wanted. He went to the computer and started the search. He eventually found a GE Cafe refrigerator that checked all my boxes. As it reached 6:00, Jim sent his employees home and he stayed until the special order was processed. Knowing that I was hosting Thanksgiving, he offered to arrange for a loaner refrigerator to be delivered to my house the next day for our use until the new refrigerator arrived. The customer service we received was beyond what I expected. Because I felt like a valued customer, I will definitely return to Quality Appliances when in need of future appliances. Oh, and I love my new GE Cafe refrigerator. The spacing of shelves and drawers, and the outside appearance, were a big improvement over my previous refrigerator.
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December 2023 by Barb Johnson
The 2 young men who delivered my appliances were wonderful. They worked well together. It was late in the day when they were able to deliver. They were more than pleasant. They took time to set everything up properly and answer all my questions. Great job! Thanks Quality!
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December 2023 by Sharon Taylor
I have purchased appliances from Jim at Quality Appliance for decades. Here's why: Jim is honest and customer centric. He stands behind the products they sell. Another plus is he knows the products well, he listens to your needs and will move heaven and earth, if he must, to make what you need to happen, happen.My very recent and latest purchase is the new GE All-in-One washer/dryer. Wow Wow Wow! I love this machine. I needed to find something that would fit in my smaller home on the main floor so I didn't have to continue to climb the basement stairs. I searched high and low and nothing fit, not even the teeny compact washers & dryers that go in RVs. Then the All-in-One showed up and it's a game changer. My clothes come out as well if not better than when they were new. I am surprised by how quiet it is. I could not be happier with this washer/dryer. Washing clothes is no longer a dangerous venture down steep stairs. I now walk only a few short feet from bedroom to laundry!
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November 2023 by Mary Nolan
Great guys. We’re on time worked well did a great job. Very very helpful. Tried another dealer a few years ago….big mistake. Quiliaty will be my go to place. Thanks
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October 2023 by Shirley Fredericks
Jim was great! Tells it like it is. The delivery guys were outstanding. Very careful and nice and did an awesome job. It was raining and they were careful not to get things wet. It's great to see customer service is still alive! You need appliances, this is the place to go!
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October 2023 by jessica lund
Purchased a washer a week ago and it has been working great! The delivery went smoothly and they took away our old washer. Jim was incredibly helpful in telling us how the washers work and what impacts the quality and longevity of the product, as well as explaining how the warranties actually work with most companies. Overall, great experience and great staff! Highly recommend going to Quality Appliance and TV. We will definitely be back there when we need other appliances.
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July 2023 by Jeff Flicek
I purchased a dryer and when I got it home and installed I noticed that the door was dented and didn’t fit right. I called and talked to Jim and he sent someone out within a couple hours and repaired it. The dryer also developed a squeak after a few months. After replacing some parts and having it looked at again after that it started squeaking again and without me saying anything they brought me a brand new dryer. The two delivery guys were awesome they were very polite and very careful not to do any damage to my walls and floor. Now that’s what I call customer service.
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March 2023 by Kelly Salfer
I called for help with error codes on fridge after changing filter and Jim took the time to help and called back to follow up on it working correctly.
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October 2022 by Michael Hoffrogge
Jim sold me a GE dishwasher 2 yrs ago and had trouble with it ever since..not cleaning properly or drying properly called more then twice and finally stopped in store and talked too a lady that was concerned more then anybody else I talked to..so finally last week I had a repair man come and had to order parts was supposed to be at my place yesterday day late Afternoon showed up this morning ..paid over 800.00 too buy cost me 200.00 to install and now unbelievably 452.00 too repair..I also wrote a letter too Mr.Jim and explained my complaint I will never ever do business with Quality Appliance very.disappointed customer Michael Hoffrogge
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September 2022 by Andrew Quaday
Always a great experience buying appliances from here. Jim is always very knowledgeable, informative and takes the time to explain product features and benefits. Prices are always competitive and the personalized experience is worthwhile to support a local business.
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July 2022 by Wanda Domeier
It was a Saturday morning, refrigerator not working, with water on floor, freezer food thawed and family coming from out of state. Quality Appliance to my rescue! They had the refrig I wanted, picked up at warehouse, delivered and helped get it in house with my family help. All done by 6:30pm that day. That is real service. Thank you.
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May 2022 by Jeff Grenier
We recently purchased the GE Cafe Range, refrigerator and dishwasher from Quality appliance in Mankato. We found their service, attention to detail and overall knowledge of appliances far superior to the twin cities big box or appliance stores. Our salesman “Hubbs” was fantastic but little did we realize that their true attention and customer service happened after the sale! Their delivery (which they do themselves) was flawless and the 2 delivery people exhibited the same care, courtliest and attention to detail. The entire experience has been world class. Please do not let their modest showroom fool you, they have exceeded our expectations in every way and will buy from them again. Jeff and Jolynn Lakeville, MN
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April 2022 by Scott T
Bought a complete set of appliances. Prices were fair. Owner is very helpful and very knowledgeable. Delivery was on time and done quickly. We've been very happy with the quality of the appliances.
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March 2022 by A. J.
I have bought two complete sets of appliances from here. The first set was about 6 years ago. We had great service, The second set was about 4 years ago. Great service!.However, in the last 2 years when I have called for quotes on new sets for 3 different projects I never even heard back. Even after calling to follow up, I'd been told they would get back to me. No answer. I no longer have them on my list of recommendations due to others having this issue as well.
