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February 2024 by STAND ONLY FOR JESUS CHRIST TV
The black lady was quick and very nice. But the price for the service is too much high.
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January 2024 by Karen Swenson
Went in to have windshield replaced. Work was completed in 1 hour. When we went to pick up our vehicle we noticed glue on the windshield. They removed that but when we got home we noticed another area. We brought it back and the tech tried to remove it. When he was unable to remove it and stated it was a scrape that could have come from shipment. We decided to have it replaced again so they used the warranty to schedule another replacement. We decided to wait till after the holidays to do the replacement. During that time we noticed our dash was looking like there was dirt spots. Come to find out it appears to be glue from the windshield replacement. We called safelite and the individual on the phone said we could go back in to see if they could remove it but stated there was no guarantee that what they use to remove it would not hurt the dash. We cancelled our warranty replacement windshield and are cutting our losses. Here are the pictures. The last pic you see fingerprints!!
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January 2024 by Tony Adamczak
Will was great, very professional and friendly. They were efficient with their time too, all good things here!
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October 2023 by Jenny Gruenhagen
The technician never showed up and when I called to find out if he was coming, I was put on hold for 40 minutes and then told the technician had gone home early and wouldn't be coming. She then said she assigned a different technician and he would be contacting me right away to let me know what time he would be there. An hour later, no contact from the technician so I called back. This time I was again told the technician had gone home early but this lady told me there was nothing she could do. When I explained to her that the previous person had told me she reassigned it and the new technician would be coming today, this lady said she knew nothing about it and no one was coming. So I was lied to and no one was willing to help. I will never use this company or recommend them to anyone. They deserve zero stars!!!! Stay away from Safelite. Find a company that cares about good customer service.
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October 2023 by Dawn Draeger
Never showed up for appointment after me calling their number to check on when I could expect them. Appointment originally set for 10 am and at 4pm they were still not here. Called twice to get arrival time update.Put me on hold for 30 minutes each time and the second time they left me on hold and disconnected my calls from land line times 2. Since this experience I have learned they are awful to get work done with and quality of work is sub par. Maybe I should be glad they didn't show up so I can get the work done by a reputable company!!! BEWARE OF HIRING THESE GUYS!!!
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June 2023 by Thomas ziermann
Did the glass great bit had to come back and fix my wipers cause they messed those up and now the seal at the top of the windshield keeps coming out and flapping I'm the wind when I drive. I called but they never came to fix it on the 1st of June like the lady said they would.
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June 2023 by Mike Fahey
Got a small rock chip the size of a pencil eraser the technician came out and repaired it. When I looked at it the next day you could tell it wasn’t done correctly. The amount of resign was only the size of the tip of a pencil and the damage was the size of a pencil eraser. I contacted Safelite and they said to take it to the nearest shop of theirs to have it looked at. They looked at the repair and agreed it was a bad repair. They said the windshield was too warm to repair so they sprayed it with glass cleaner to cool it down and now I have a 7 inch crack. I received a survey and let them know I was unhappy with both instances and they said someone would contact me. Never heard anything.
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April 2023 by Larry Klinkner
Happy with their quick response and nice service. Never had a bad experience after 4 windshields over the years.
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March 2023 by Trisha Malecha
I was able to put my request in online, they came out to my work and replaced my windshield in a professional, timely manner! They put new wiper blades on for me and I was good to go! Highly recommend!
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February 2023 by Samantha McLaughlin
I see someone else just reviewed for the exact same issue a month ago. I am about to bring in my vehicle for the 3rd time for my windshield. It's under warranty but I don't know why they continue to have issues with a simple replacement
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January 2023 by Andrea Rothmeier
They used to much glue On my windshield now its uneven and letting in air and water took it back in to get it fixed now they are saying that the windshield needs to be replaced.....again they just replaced it....and are telling me to go somewhere else and pay them to replace it......they are not warranting there own mistakes
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October 2022 by Ryan V
Took a rock to the windshield stopped in was able to do the repair on the spot. Don't need a whole new windshield just a chip repair to keep it from cracking the whole way.
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September 2022 by Vanessa Zins
I had to hang out while my windshield was being replaced. The men working were friendly and efficient with their time. The waiting room has no frills but the chairs aren't bad. Setting up an appointment was easy and they communicate regularly through text. They did a nice job on my replacement windshield, no complaints.
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July 2022 by Brentyn Z
Great service!! Friendly tech. Very prompt with text messaging reminders. Fast and efficient service.
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June 2022 by Kenneth Bentson
Second time using them. Great service, start to finish. Skip the online request or call center (the individual service centers have no control over this) and just call them direct or stop in (that's what I've done)