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December 2025 by Sassy Chas
Every time I come to pay my bill using rhe machine inside, it is Out of service….here I sit, just to make a cash payment. OUTRAGEOUS
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December 2025 by Daniel Sautter
Slow internet services
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December 2025 by Ester Badillo
I live in Mankato I moved here 2 years ago I'm so glad I did I went into spectrum today to get my bill paid when I realized that I needed a new phone because mines is cracked and broken I knew they had a promotion going on so I asked about what can I get a new phone for the rap named Ashmile . I believe it's how it's spelled help me in the most up customer service help I've ever experienced in all my experiences with internet and cable and cell phone.
I refer him to anyone ask for him by name. Otherwise the other gentleman was also just as helpful.
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November 2025 by M.Dyer
There has never not been a day here where the service hasn't sucked
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September 2025 by Susan Desteian
Excellent service l, Nate was so patient and did a wonderful job of explaining everything and writing stuff down so I could understand. Couldn’t have asked for better service!
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September 2025 by Sofija Matic
Worst Internet provider. Especially the workers are so rude and not understanding and not willing to fix an issue.
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September 2025 by Damian Bauman
Horrible. Spectrum is down multiple times a day every day. Work from home? To bad, you wont be able to with this internet service.
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August 2025 by Jaydon A
Upsell Upsell Upsell….. when they hit you with bundling and saving use their website to compare prices to in-store otherwise they will upsell you!!!! There three options for prices/internet that will go up to $100 after a year or two as “promotional discount” and continue going up unless you “bundle” then the price stays the same for a year but you pay for an additional service! Hoping they get competition in Mankato so they can’t keep doing this!
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August 2025 by Jason Smith
Go into store to return their equipment, only 2 employees there to help 8 different people so have to sign in to return your dam equipment. Not waiting 30 to 60 min to return your junk shit!! Crappy company and customer service!!
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July 2025 by Matthew Kotewa
There’s so many things I could say bad about this place. They don’t know what they’re talking about over the phone. I got a tv subscription charged to me and got sent tv box when I said no.The store takes forever, and they don’t even know what they’re doing. They just end up calling the help line and that doesn’t even help. They do have a great wifi. But everything customer service wise for in-person or over the phone is garbage.
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May 2025 by Genesis Rose
I’m disappointed that they choose not to offer prorated billing for cancellations made before the end of the billing cycle. It’s clear they have the capability to do so, but it seems they prioritize revenue over customer fairness.
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April 2025 by Olivia Giesen
Their employee's do not know anything. Great in person service, on the phone is a different story. They messed up our email after an hour and a half on the phone. These people don't know letters?? I thought it was crazy. And they will spam call if you don't answer one time. Mind you we have jobs and lives outside of a wifi source. SMH. I hope Atwood gets a new wifi company.
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April 2025 by Regina Coleman
Spectrum is over changeing me and my internet was really not working good it was very weak nd going in and out and all y'all want was money u don't care if anything was even working right that wrong
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April 2025 by John C
Even when you ask for 100mbps u don't get that. It's such crappy internet.
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April 2025 by Greg Kier
Aaron met me at the door, helped me immediately, and had me set in less than 10 minutes along with written instructions for starting service. Impressive!
