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March 2025 by Greg Austin
Poor quality, do not stand behind their product, and they flat out lie. I would strongly advise that you avoid this company.
I had a long asphalt driveway put in by ACI, it was a long driveway and was a DOT blend that was supposed to support heavier vehicles. Just as the installation crew was finishing up I immediately called out that it looked like there was a low spot near our pole building, but they said it was good and had plenty of slope. Turns out it wasn't good, there was a huge puddle days later after our first rain.
After being ran around in circles for years (YES YEARS). The only "repair" they did was when they came out without any notice and torched the spot to try and fix it. I came home to what looked like a car fire burn in the asphalt, now a scorched driveway with a puddle. Fortunately, I had held back paying a portion of the final invoice ($4,413). Eventually was told they would get it fixed with concrete for "close to the remaining balance owed" ($4,413), well they never did. I have attached a screenshot of that actual email. The last two times I spoke with the President, Justin Pomerleau last fall, he told me they would have it done before winter. I also have a screenshot of an email from him reassuring me of this. They never did and also stopped responding.
Now I have to go the legal route because I am getting it fixed on my own dime, costing me more than $9,000 after deducting the remaining balance I owe. The puddle is a large ice puddle in the winter and I have had people fall, luckily no major injuries yet. It also damaged my large door on closing because of the ice buildup. Very frustrating and it has wasted so much of my time.
They gave so many excuses before finally admitting they were responsible for correcting it. Too many excuses to list, but here are a few: ~It was out of warranty, but I had proof I was repeatedly contacting with the issue since the week of install, they agreed. ~There wasn't enough slope, but every company that has come out (including their own rep from ACI) said there was well more than the 1.5 degree min. ~They tried to separate themselves from the company they merged with, but yet the ACS logo was on their emails next to ACI. Obviously, they are one in the same. I can go on and on.
Look at the photos and correspondence I have attached. (I omitted some information because I didn't feel it was right to give their email and cell phone details.) You can see their own words that they lied to me. You can also see the puddle, the scorched asphalt. I tried to take the high road, gave them literally years to get this done, but they are NOT people of their word and I wanted everyone to know, or at least be warned, so they would not end up being another victim.
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February 2025 by Anthony Branitski
This season we were grateful to be subcontractors for ACI. Everyone in the organization is committed to excellence. Their strength of communication and professionalism definitely sets them apart!
Anthony, A+ Sealcoating
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January 2025 by Valley VBCCA
Responsive Reliable, reasonable in price, good work
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January 2025 by Kirk Detlefsen
Great service, completing on time as promised. Very happy with all the communications and finished product.
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January 2025 by Dan Statsick
We’ve worked with many asphalt companies throughout the years and we’ve found ACI to be a step above their competition. This is based on their understanding of what we want to happen, their assessment of the situation, the well thought out options they presented, the work performed, and their customer service every step of the way. We’ve found a partner for life.
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January 2025 by CHERYL DONLEY
ACI Asphalt & Concete has done large and small jobs, patch work and concrete work for several of the HOA Association's I manage as a community manager. The communication is always on point and the quality of work is always what we expected if not more. The workers are always professional.
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January 2025 by Brett Hess
Good friendly service. I have used them twice now for both concrete and asphalt.
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January 2025 by Josh Hellendrung
Great service and quality. They went above and beyond my expectations.
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January 2025 by Tara Felton
Always provide great work at great prices! My go to in the area.
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January 2025 by Steve Chuba
Competitive pricing and prompt service.
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January 2025 by Applewood Pointe Eagan
Worked with Mike Assell to get our parking lot resurfaced. He is great to work with and they did a great job!
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January 2025 by Jeff Blanch
Always do a great job at a good price.
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January 2025 by Dennis Ullom
Work was done professionally and on time.Very satisfied!
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December 2024 by Kathy Lutheran
Sam Olsen is awesome I had some serious water problems
His crew came in and put in a new driveway and a new apron and a new patio
His crew was very friendly and would answer questions
Sam was always here supervising the project and also would answer any questions you had
He also responded to emails
Very professional and friendly
Always a smile on his face
I would recommend this company to anyone that is looking for an outstanding job
Kathy L
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November 2024 by Heather Way
ACI is wonderful to work with! They provided assistance with scope to meet our budget and executed the project without a single tenant complaint. The project turned out great and we plan to work with them on the next phases we have planned. Thank you ACI Team!
