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February 2024 by Jeremiah O.
Verry good service, was helped whenever I needed it answered all my questions. Thank you to sawyer for the good customer service
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February 2024 by Ben P
Came in with my 350sb and the fat guy at the counter helped me install new headers in the parking lot!
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January 2024 by william gantz
Good place to have car checked
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January 2024 by Shawn Johnson
There is a hero amongst us here in Maple Grove. His name is Sean, and he works at AutoZone. He just did a complimentary challenging battery installation that I lost sleep over.Late last night, my 2011 Prius wouldn't start, and after finally jumping it in -25 weather and having it run for 20+ minutes, it died again. I was desperate, and I didn't have time to wait to get an appointment later this week at a garage. My only window of time was this afternoon.I called AutoZone this morning, and Sean answered, saying that if I brought in the Prius, he could change out the battery, even though it is located in a difficult spot to remove in the trunk.I brought the Prius in, and Sean jumped into action. He went outside and looked at the Prius, found me a great battery (Optima), and went to work barehanded in the shade in -15 degree below zero weather. It was cold, and I was wimpy, so I watched from the window.On a few occasions, Sean had to get different tools from inside the store so he could remove/install the battery, and I then realized that I don't have any of these tools in my garage. Heck, I don't even know the names of the tools he was using, let alone knowing they exist. Therefore, I would have been absolutely frustrated trying to do what Sean was able to accomplish in about 15 minutes.15 minutes for Sean would have been an evening+ for me. In the cold. I would have needed to make multiple trips to the store, not even knowing what I needed to buy.Please note that Optima batteries are the same price everywhere, but Sean's service distinguishes Maple Grove AutoZone from everywhere else. From the time I walked in to the time I drove away with a new battery, I was at AutoZone for 20 minutes. I have spent that much time simply in line at other auto repair locations (Walmart, Fleet Farm, etc.) Additionally, I didn't need an appointment. Sean provided promptness and total flexibility at an unstable time. Lastly, Sean used tools that I didn't need to buy. He saved me money, from future garage clutter, and several hours of anguish.I will enjoy tonight and be at work tomorrow because of Sean.Thanks, AutoZone!
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January 2024 by Annette Deneau
I went to buy a battery for my Jeep. I was quoted a price that I could afford $129. The man that waited on me was very arrogant and insisted that I buy a more expensive battery. The battery that I wanted he said wasn't good enough and too cheap for my Jeep. What I could afford was the $129 one what I had to spend was over $200. I work in retail and I'm very good at customer service this man made me feel like a piece of dirt. I will not ever shop at that store again. I bought the battery because I couldn't go anywhere without it. But if I had a choice of getting it somewhere else I would have. Customer service is a big deal!
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December 2023 by V S (Mr. Msp)
Called ahead to let them know ill be coming in just before closing and i was told its no problem, i arrived and they closed the door before the store was supposed to officially closed nobody around to see me knocking on door. Horrible service, cant believe employees can lie like that, what a shame.
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October 2023 by Leah Hamilton
Just want to say a huge THANK YOU to Sean for his excellent customer service and knowledge! He assisted me with my headlight making sure I had the correct bulbs and actually installing them for me. Huge help and highly recommend this location he went above and beyond my expectations.
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August 2023 by Victoria Wang
My car battery was dying so I went to AutoZone for a replacement. The staff member who helped me pick out and install a new car battery was honest, informative, and efficient. He answered my questions about their options well and told me if needed he would help jump start my car if I wanted to buy from somewhere else. I would recommend this place for their car services.
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July 2023 by Peggy Patton
Incompetent worker's. My husband called them 2 day's ago, and ordered a part, then we went there today to pick it up and they didn't have it. I called O'Reilly's, and they had me come to the store buy the part, then go pick it up down the street at the warehouse. Every time we try to use Auto Zone for our automotive needs they find a way to not help us and give us a big headache!!! Save your time, and go to O'Reilly's.
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June 2023 by Asfand Yar Ali
I needed a battery replacement. Christian helped us with testing the old battery and replacing it with a new one. He did a great job. Really good customer service.
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April 2023 by susan gieseke
Sean was wonderful! He helped me with windshield wiper options and even installed them for me. Super kind young man!! Very friendly, very kind. Extremely helpful!!!I will be back next time I need something.Thank you, Sean!!
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March 2023 by Gary Cartagena
Weird location, but they always have what I want or need. Always great service. Was a little hard to find.
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February 2023 by Tyler S.
Store manager mike K was a complete jerk and unprofessional. He couldn't figure out how to reimburse me properly and told me to contact corporate. Called another store and they said they would reimburse me properly. Absolutely incompetent as a "manager". The other Manager with him was just as helpful. Told me he wouldn't help me. Will take my business elsewhere.
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January 2023 by Noel R
The gentlemen at the desk helped me pick out my wiper blades and even installed them for me. Super friendly, quick and honest. I was nervous going into the shop as I didn’t know how to install wiper blades, and the guy working the front desk quickly made me feel welcomed!
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January 2023 by Erin Dew
Stopped by today to get a new battery for our car. Staff was helpful and quick, and a young man named Christian was incredibly helpful, braving the cold to install our new battery. We were very happy with our visit. Thanks again Christian!
