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December 2023 by SANJAY mahan
We got a very good and professional experience working with Caliber. Our vehicle needed immediate attention after it was hit by a deer. The team at Caliber gave a very professional advise and solution to take care of the car. Nicole who worked on our case, remained very professional and kept us completely updated on the progress of repair. The best part is that they were able to expedite the case and fixed the car in just two daysWe highly recommend Caliber @Maple Grove and Nicole
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December 2023 by Dan Wise
This was my first time coming to Caliber as it was highly recommended. At first I was impressed with the on-line estimate tool and scheduled appointment but after that it was a complete disaster.I scheduled an appointment and my vehicle didnt even get looked at that day. It was only after I referenced the estimate that Tony acknowledged it and ordered the muffler.Even as I expected it to be several weeks to get it, I was told I would get a call to schedule and only did several week after that upon me leaving a voicemail. I then brought it in at scheduled time and again didnt even get looked at after 3 days. When the advisor called saying it might get done by Friday I was beyond irritated as I needed my vehicle that weekend.Had I not been forceful and constantly having to call or updates, ask what is going on etc... I may not have my van repaired.This was the WORST experience I have ever had in dealing with an auto shop and I have had some bad ones. I would not recommend Caliber based on this experience and will likely never be coming back
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December 2023 by Eileen Aune
Excellent customer service. Work done faster than expected. Work done well. Car super clean. I would absolutely recommend
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October 2023 by Susan Waller
So happy with Caliber in Maple Grove, MN! My vehicle was Bradley damaged with hail. The staff was very knowledgeable and friendly. Kept me well informed on the repair process. Flexible and accommodating when I asked to pick up my vehicle two days early. Repair job was excellent; better than brand new! I felt like a valued customer. Highly recommend!Services: Painting
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September 2023 by Joe Vang
Customer Service was pleasant and friendly.Reason for two stars, the service repair was a bad experience. Had to bring my vehicle in twice for repair.Long story shortSomeone backed up to my vehicle and their insurance directed me to Caliber Collision. Damage was on the driver side door.First repairThey attempted to repair the door instead of replacing it. Took about a week and got the car back and noticed my door looked a little faded, but as I got closer, it had very tiny scratches all over, probably from wet sanding. One of the plastic molding was peeling off from the door, and the side mirror was crooked due to some areas of the door was still dented in. Waited another two weeks and brought my car back in for repair.Second RepairThey decided to replace the door completely. Took about a week to get my car back. Went in to pick up my car. Paint job and door looks good. But my window wind deflector was missing, but luckily they found it. Noticed huge gouges/scratches on my window tint!! When i tried to start my car, it didn't start because the battery was drained. They had left my headlights on..... ?. Did a jump start and car finally started.Spoke to one of the Managers and now they will have a third party call me to setup an appointment to replace my window tint. So now it's another waiting game.... ?All of this was time consuming and frustrating. Dealing with rental, having to pay up front fees out of pocket. I think that the person at fault should be paying these deposit fees, but that's another story for Enterprise and Nationwide.To conclude all of this, customer service was great. Service repair was poor.
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August 2023 by Tom Kleinman
From start to finish my vehicle was estimated, repaired, and delivered to my home in under 2 weeks from when I contacted them. They were polite, and concerned about getting me back on the road again. Caliber's team kept me updated, and finished my vehicle before the estimated time. It was returned to me clean and the insides detailed. I would definitely use them again in the future.Services: Painting
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August 2023 by Kathy Kupfer
We recently had our vehicle repaired at Caliber Collision in Maple Grove. They exceeded our expectations with their frequent updates, wonderful service, and timely completion. The repairs were excellent! We highly recommend this company for your repair needs!Service: Body & Trim
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August 2023 by Paige Wain
We couldn’t be happier with the repair of a dented hood and front bumper. They did a fabulous job with outstanding communication. Thank you for making our car look brand new! We truly appreciated the work that you did!Services: Painting
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August 2023 by Claire McGhee
I had the best service at Caliber Collision in Maple Grove. My car was worked on very fast and had it before the expected completion date. Would definitely recommend to have your car repaired there.
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August 2023 by Tahani Ahmad
I came back to update my review. I had a concern about this place when I first came, where I didn’t feel that things were handled professionally. I do have to stay that they have turned things around . They Fixed my car, cleaned it very nicely, and kept me updated, and I am satisfied with the outcome.
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July 2023 by Dale Baugh
Maple Grove office of Caliber Collision did fantastic work on my car. Had it done 2 1/2 weeks before promised, and kept me informed the whole time on there progress.Services: Painting
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July 2023 by Joan Luttio
Ben was wonderful to work with. He kept me updated the whole time my car was in the shop.
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June 2023 by John Hu
Great work and excellent communication throughout the repair process. Completed the repair faster than anticipated. Highly recommend this repair shop.Services: Tires
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June 2023 by Yuriko Kadoich
Wonderful job! They kept us updated with details often and done on time even though some unexpected issues.Services: Painting
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June 2023 by Moni Moni
A two week wait for an estimate!?!? And staff sitting at their desks. Great customer service.
