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September 2023 by Rachael Buker
I was greeting with a smile and some coffee! This chase is extremely organized and helpful. Samantha Hall was an excellent help with my finances, exceeded the customer service experience and offered a follow up meeting. 5 stars for this chase and the employees!
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July 2023 by Iryna Bocharnikov
Janelle was extremely helpful & friendly. Chase bank has always been accommodating and pleasant, I am grateful I made the switch to them.
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July 2023 by Daniel Opare-Addo
Great service, great consultants, great banking atmosphere, clean and professional.
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April 2023 by ohmy gsd
Opened a checking and savings account with banker Kathy. She was awesome. Patient, funny, kind and knowledgeable. Then branch manager Magda popped in to meet me and I was blown away. Cheerful and upbeat and interested in what brought me into the bank and getting to know me and my interests. You'd have thought I was their only and best customer. Decidedly not your ordinary big box bank experience. You are greeted immediately when you walk in the door and treated like royalty.
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March 2023 by Wanting You
It's my first time here, but I like it so much, the staff is very welcoming, I only waited for a minute, they are very fast and efficient, I highly recommend this place.
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December 2022 by Kevin W.
I can't stand bank hours in general, but I came here at 10:30am on a Friday, and now this location is "temporarily closed", probably because it's cold outside... stuff like this makes me want to switch banks. I have to go into the branch for foreign currency exchange, but it's not ever open at convenient times!
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October 2022 by Bobby M.
After wasting an hour and depositing money into Chase in Wa. state I learned that they have two branches one is a bank the other is for investments. I wanted investments but figured I could get investments from the St. Cloud branch. There is no St. Cloud location.
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August 2022 by Amber C.
You know how sometimes you need very specific documentation of your account from the bank? Well today was one of those days. I drove over an hour to the closest chase, maple grove. I was really specific about what I needed, a statement showing balance as of today. "It must include today" The girl trying to help me seemed new so she asked her supervisor for help. Supervisor kinda came by but didn't really help. Both were clearly trying to hit all the buttons for good customer service and relationship building. It made me uncomfortable. Did you just read dale carnige? Well I left and drove another hour to drop off the paperwork and guess what! They gave me a copy of my statement from last month which obviously doesn't include today. Now I have rush hour traffic so about 3 hours to drive home all for nothing! Thanks for wasting my time and gas and giving me a headache and delaying really important paperwork! Great customer service. So I called the bank, there is no option for any after hours service at all. How about they fix that if they want to provide customer service. But at the very least, don't provide a disservice. My day is crap because I bank at chase.
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June 2022 by Kaj Kjellesvig
I've had a tumultuous relationship with Chase Bank over the past 10 years, so when I came in to get something fixed I was expecting the worst. Luckily for me, they've really made improvements to their customer service over the years. Nick was able to sort my issue out quickly and professionally. It turned my bad day into a good one.
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May 2022 by Brad Merrill
I was given a Cashier's Check and Thanks to the bankers at this location together we found out that the check was Fraudulent. I want to say Thank You very much for your great insight and advice, and saving me from potential legal problems. Thank You once again.. 10 ⭐
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February 2022 by Dr. Todd Anderson
I regularly come to this branch have had zero issues. In fact it’s the most friendly bank I’ve ever been to. You will undoubtedly be greeted at the door and before you leave your concern will be addressed. I’ve banked at chase for over a decade and this is my fourth state. I highly recommend this branch and chase in general.
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February 2022 by Brian N
Chase Bank is amazing. Imagine still using Wells Fargo…….
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December 2021 by Val Zaytsev
Yes Do Not Bank with ThemThey closed my account without any warning or reason my money disappeared completely and it’s been already 8 months that I am trying to get my money back and absolutely no luck
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October 2021 by Ntawv Yaj
I opened 2 kids debit cards within my account with Chase. My kids were super excited. Well, only last a month... Chase closed down their account with no reason.. (call and spoke with more than 5 Chase employees, no one can tell me why). They did re-issue the funds that were in the accounts back via checks after 3 weeks.
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October 2021 by Travis K
Drove an hour to get an insurance check endorsed. Was turned away because all bankers busy rest of day. It says no appointment needed on the website and instructions and it’s a 3 minute task. Absurd.
