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August 2022 by Jeevan Lucky
Great customer service +(8)(O)(5)(4)(1)(0)(5)(0)(4)(0) NO NONSENSE and GREAT ASSISTANCE!!!
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July 2022 by Alex J.
Club prices, great selection, competitive quality, amazing gas prices that pull everyone in for groceries after fueling up - I've always been a fan of the Costco concept. I'm writing this review, however, because of Laresha and the customer service team at this location as a whole. I'm sorry I didn't catch the name of the older woman with the salt-and-pepper hair or the tall lady on the register beside Laresha, but they're all adorable. The team vibe really comes through in the ease of their interactions both with each other and with guests. Costco, I hope you know you've got a good thing there! I had the wonderful luck of primarily interacting with Laresha, who exudes a warm vibe that makes me want to sit down with her for a Costco hot dog and a chat. We shared a laugh over my first experience with dried figs and agreed that I should try at least one more brand before I stick to fresh figs for life, kept watch over how the sudden downpour affected foot traffic, chatted about how tropical downpours affect cultures abroad - you know you're having a great conversation when the topic keeps flowing from one to another. Thanks, Laresha, for being a lovely human being - Costco is lucky to have you. Why four stars then, despite the glowing review? Because Laresha and the customer service team deserves all the stars, but Costco handling of your own gift cards is appalling and deserves none. Costco management needs to either train cashiers to equally respect Costco gift card payments or do away with Costco gift cards entirely, and I don't mean simply at this location. The fact that there are Costco cashiers at many locations who don't know what to do with Costco gift cards is problematic, and half of those who do either continue to hassle the guest for a Costco membership card anyway, immediately change their demeanor and make the guest feel unwelcome, or call for assistance with an unnecessarily loud voice even by Costco standards in showing their annoyance. Families grow up and spread out in leaving their nests. Putting everyone's name on cards is unnecessary, and gift cards are an easy solution that Costco chose to offer. Why, then, are your own representatives making users of your gift cards feel so uncomfortable that you can find stories detailing this horrid treatment all over the internet? I love the Costco concept, but I stopped visiting Costco long ago as result of this mess. If Costco would prefer to fully exclude non-members, simple: Remove Costco gift cards entirely rather than subject human beings to shaming. If not, it is your responsibility at every level of Costco management at every location and corporate office to ensure that holders of your own gift cards are not treated as second-rate citizens. So long as your representatives are still making non-members feel unwelcome, you are still failing at that responsibility. Well, that took my glowing review and ended it on a super-sour note. Bleh. Laresha rocks. The customer service team rocks. Costco, do better. K, thanks, bye!
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May 2022 by Talat N. Shaikh
***Poorest Customer Service Experience*** Today I had the worst experience of my life at Costco Maple Grove. The Manager "Mark" and other attendant at the return was changing the return policy on me. Here is what happened. Last week I bought "Youth Long Sleeve Knit Tops" for $9.97. I bought 4 of them so I paid around $40, when I went up there today the price for the same item was marked to $3. As normal I went up to the Customer Service to make the price adjustment and to my shock the attendant lady there said first she is not able to locate the product I purchased last week. After I shown her the Item number, she could locate the record, and now comes the interesting part, she mentioned I cannot get the refund as it was priced at $9.97 i.e. last digit is 7, so it is already marked down and cannot entitle for full refund. Also she mentioned even if I return the item I will get as per todays price i.e. $3 To that point I get really annoyed as I was losing close to $28 on this product within just 8 days. Later I asked for Manager, then "Mark" the manager came and tried to explain me the same story that the price is already marked down and he can accept the return for full price. TO this I went upto the clothing section grabbed 4 of the items, checked out them at the price of $3 and went again to the customer service to return. Mark told me that I cannot return the item in lieu of the last week's purchased items. To that I did not had any option but to say Mark, ok then I can come again tomorrow. Then he told me I will have to get the merchandise that I had purchased last week and not these items. Really Mark, now you micro manage on the customers purchased than following the Policies set forth by Costco on you. Really? Are you a Manager Material? With this incidence I feel that Maple Grove Costco need to look into this matter seriously. As per my understanding Costco's return Policy is changed to 30 days and my return was well within 8 days. Now Mark and team tried to impose their own rules/policies on me and I felt this is discriminating act towards me. It changed my weekend mood from happy to upset and agitated. Something needs to be changed Costco. Please take a note of this incident and do something about this. Today's staff treatment towards me was super rude and nasty.
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May 2022 by R B.
Costco member for over 20 years. LOVE COSTCO (quality, prices, travel, etc). Moved to MN last year from CO and have consistently been surprised by the Maple Grove employees. Curt, brusk, openly irritable. Maybe 1 out of every 3 trips I hear a cashier bad mouth a colleague, family members or shopper to the person unloading the cart. I would be irritable, too, if I worked with the public--which is why I don't. First few visits I wrote off bad interactions to Covid fatigue. I tried the St. Louis Park Costco and didn't think it was much better. Now, I'm just taking a break. I'm not a 'frustrated child' like Steve H. accuses other reviewers of being. I've just spent 2 decades receiving consistently good service at Costcos in other states. Not sure what's up but I hope morale improves soon.
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May 2022 by Steve H.
Our family has been members here since the store opened. For the savings on fuel, food, clothes, travel, tires - it is a smart choice. With an executive membership, you'll get two rebates each year that will pay more than the cost of your membership fees. Pharmacy is busy but always polite, tire dept busy but always polite. Everyday several thousand shoppers pour into the club in a hurry with no time and you see some of their own dysfunction in some of these other reviews showing upset that the staff didn't treat them as the center of the universe. The protocols are the same for everyone and you have to take time to understand how things work- not show up like a frustrated child and demand things go your way. Enough shoppers through the door every day to fill a small city. If there's a wish it would be that the carts stored at the entrance didn't require you to cut a swath through the departing shoppers to get in, but if you know that - grab a cart on the lot and push in to the entrance door without the hassle. The professional staff at this location are served an awful lot of humanity every day and respond with high marks
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April 2022 by Elliott K.
I arrived at the Maple Grove Costco Gas station at 7:30am today/Sunday morning to get gas (Since the gas station opens at 7:00am), but to my surprise and many others folks surprise, all the pumps were locked with pad locks and no one was around. I always try to go in the mornings in order to avoid the lines and when I am on my way to my destination for the day. Now if I want to fill up I will have to make a 2nd trip in and while it is busy. If you say you open at 7:00am, than honor your word and open at 7:00am please. Otherwise adjust your time online so customers have something to count on.
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April 2022 by Jasmine Ali
Costco employee specially at the food court is the worst! I bought a hot dog and drink and it said see customer service and I said it charged the card and it said it didn’t go and go to the other payment. I kept telling them to come out there and they refused, the girl was just rude! When I got home, it charged the card for someone else and I kept telling them to clear it to make sure! And now I’m left with someone bill! I am fumed!!!!
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March 2022 by Zubeyr M.
F****** assholes Wouldn't let me use my dads card after I got all of my groceries. Wouldn't recommend this place
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February 2022 by Janna Gallery
Lowest gas price. $3.09 line moved fast.
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November 2021 by Natural Balance Floral
Yesterday was my first shopping experience at your store. It was so refreshing to have friendly, happy employees to interact with. Everyone was so kind and helpful. You have some great employees and that is a rare gift. Thank you to those who made our first shopping trip a pleasant experience!!!
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November 2021 by Silas Harris
Awesome products faster checkouts
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July 2021 by M. Pragasa Calistus
Great customer service + 18O56O854O6 NO NONSENSE and GREAT ASSISTANCE !!!
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June 2021 by Bubble Timer
Unfortunately being first and waiting in line isn’t worth it anymore. At the Optical Department Ms. B made us wait more and decided to assist other customers waiting in line. So sad knowing that we were waiting and had orders to fill in. She failed to notify us her reasons of making us wait. She then left and assisted other customers behind us. If there could be a way for management to reach B from Major Sales to learn to explain with words. To customers and help understand why she will make you wait. Ignoring and saying there are other people behind you and please wait isn’t valid. So sad that I had to go back to the line to get help completing an order. Very disappointing from B. As an ex-sales advisor stay way from her or you’ll wait…
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June 2021 by Julee Muro de Gerome She-Her-Ella
Employees are nice, parking lot always busy. Wish there were another location around the north metro to ease the congestion of this and other stores.
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June 2021 by Roger Henderson
Great staff , very