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March 2024 by Rebecca Levergood
Andy, the short tire salesman, is impressing everyone with his calm demeanor as he prepares for his upcoming trip to Vermont. Despite the stress of travel planning, Andy handles it well, showcasing his efficient and organized nature. He mentioned the importance of following original tire speculation size unless you get after-market rims like Veelocks Wheels. His ability to stay composed under pressure deserves not just an applause but a standing ovation for such a celebrated individual. His tyre knowledge is off the charts. Maple Grove Costco members will surely miss him while he is out in Vermont advancing his promising career!
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March 2024 by Kyle O'Marley
I was thoroughly impressed with the professionalism at this tire center. Especially the young "man" Andy.When he shook my hand, it was comforting, like a hug from my father. My father was a good man, strong like an ox, with a kind word for everybody. I was loved and accepted. I will miss my father.When Andy told me that my tires were deflated, probably because I "drove over some stained glass", as he put it, I looked into his eyes, the same stormy eyes I looked into when I made eye contact with my father. My father had kind eyes, the kind you look into and know you're loved, unconditionally. How I miss my father.At the end, when Andy rung me up and told me my total was $1,669.76, I felt loved. He might not have said it, but I knew that deep down we had the kind of connection that you can only get from blood. My father never told me he loved me, but I knew he loved me. It's one of those things you just know, ya know?
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March 2024 by Gary Williams
I brought a tire in for repair and they were able complete the repair under the tire warranty the same day. The technician was courteous and the customer service was great. I bought these tires there and will be back there when I need tires again.
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March 2024 by Bill McGuire
Where do I even begin with tire salesman Andy? This young buck, exceptionally handsome, was very professional and thorough with his job. I came in for a tire condition inspection. I mentioned that I was in a hurry, to which Andy told me I would "be taken care of." Within five minutes Andy pulled me aside and mentioned I would need four new tires and an alignment as his technicians had found Cambridge alignment wear. He mentioned that my my slug nuts looked good and all he needed was to order the tires. THOROUGHLY impressed with this HANDSOME young man!
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February 2024 by Kristen Manor
The guys that work here are incredibly kind and knowledgeable. We were struggling to fill up our tires and one of the guys from the shop took time out of his day to help us fill up our tires and make sure our car hit the road with the right pressure for the weather conditions. Learned something new and will definitely return when we need new tires!
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February 2024 by Josh Olson
Great fast professional service. They got me in right away and took care of me right from the get go. Thank you tire shop team for the excellent service!
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February 2024 by Michael O'Donnell
The guy at sales really carried this experience for me. His name is Andy I believe. Young gentlemen, very meticulous about his job. Also very respectful. He has got a bright future ahead of him.
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February 2024 by Jackson Pope
Salesman Andy was very kind and professional. He even went as far to mention that his staff would "keep it professional" as my car was being worked on. His customer service is off the charts! He took me through all the steps of the tire installation process and reminded me to have my luggage nuts torque checked after 25 miles. I could write a whole book on this fine young gentleman Andy.
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February 2024 by Mike Peterson
We like Costco for most things, including the tire service. I see lots of poor reviews, and I'm sure there's valid issues. We've had to wait and be patient and check in again, but the prices are great and the work is guaranteed. We've had a tire repair or two - the nails and screws must be attracted to new tires - and they couldn't get us in before close the one day, but I was able to get in the next morning.
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January 2024 by Lucky Daoheuang
Yeah, i got here at 1:30pm for my appointment. Then left to dave and busters for some food. Got a call at 3:30pm and it sounded like they were just starting the job since they had questions about my luggage nuts.So if theyre just now starting and wait times average 1.5 hours. I will total have waited 4 hours on site for new tires.
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December 2023 by Ed McGinty
If I could give zero stars, I would. The absolute worst customer service in the tire industry. I was told at my appointment time that the tires would take 1-1.5 hours. Obviously, delays can happen, but after 3 hours, I went to check on the status and was told my work order had been misplaced. They stated they would start the tires as soon as possible with another estimate of 1-1.5 hours..... go anywhere but Costco for your tires.
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October 2023 by Brett Arneson
They Told my wife that her tire was repairable. She drove on the tire under inflated and severely damaged the sidewall. So I aired it for and told her it needed replacement. This tire was so grounded down on the side you can't even see who the manufacturer and size. Charged her for a tire repair and said it was fine. Total disregard for safety or what the customer wants.
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October 2023 by Tony Wyldlyfe
Wasted My Family’s Time & Weekend Away ! We Are Not Happy At All ! I Recommend People Who Want to Get There Tires Done On Time & Efficiently I Suggest You Don’t Come Here ! I Been Having Issues With My Right Rear Tire For About 3-4 Weeks Now Thinking I Can Get It Done At This CostCo , I Ended Up Wasting 2 Of My Weekends ! We Talked To A Asian Female With Tattoos To Book Our Appointment & Get New Tires ! She Promised In A Week We Would Get Them , So We Come Back The Weekend After Finding Out They Didn’t Come In & In Her Word She was “ Hoping “ I Am So Confused By That , why couldn’t she update us ???? So We Were patient once again now she made it up by making a our appointment for the next weekend so we are back today super unhappy with here service & finding out today that they still don’t have my tires , this is Unbelievable no update no nothing wasting our time once again ! Terrible & Very Unprofessional…. Finding out my tires are on back order in there words & still no apology no nothing ! Not Very Sincere At All , We Will Never Come Back & Make Sure No one else does too Good luck to Everyone out there ! You Have Been Warned ! I work in the car industry business too so I know how good customer service is no matter what color or race you are ! You treat every one with respect & like family !
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June 2023 by A M
Bad customer service. Don’t waste your time going getting your tires here because even if you have appointments, you’ll have to wait 1-2 hours. The manager there should be fire and the whole team needs to be retrained. How are you going to take my wheels and tires for 2 hours and called me saying you can’t work on them because you don’t owe any of the parts? What a joke and what a waste of time. I purchased tires from Costco before and this is how they treat their customers because they’re understaffed or untrained technicians.Will not buy tires or wheels from this place again.
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May 2023 by tab a
Poor! Poor! Poor! customer service. Perhaps understaffed and under trained, but in no way up to par with my other experiences and expectingof Costco.
