-
January 2024 by Kelly Ellingson
I just wanted to give Jordan a five star. He was so great handling my return.
-
January 2024 by J G
Hayu was very nice. Made sure we knew about the buy 1 get 2 free blanket sale.
-
January 2024 by Amber
Bad customer service
-
December 2023 by Ralph Sabio
Super friendly people super helpful. I had to buy a bra for my wife was embarrassed to ask a female about sizing and yet they were pure professionals. Thank you for making it so easy.
-
November 2023 by Eric Dahl
Staff and the manager were very polite and helpful. We had an issue with a birthday gift that was purchased online and needed to return it. They went above and beyond to help us out which made my child’s day and saved him from being very disappointed. We also had a few other questions while shopping and there was always staff near by that were more than willing to help.
-
November 2023 by David Knipe
Terrible customer service. Came in looking for some soccer cleats/shoes for a 4 year old. Found the section we were looking for, but not the size (couldn't find Pre-K sizes). Employee vaguely pointed us at a shelf, and promptly vanished. Wound up walking out.This place seems to be run by high school kids that avoid human contact. If you have a choice l, go elsewhere.
-
September 2023 by Karen Stay
Poor quality control and return technology. My son purchased a pair of Nike joggers for $60 two weeks ago. He made the mistake of not keeping tags and receipts and when he went to wear them a week later there was a three inch tear in the leg seam we hadn't noticed. They don't have the ability to look up purchase on a credit card so was offered $2.08 of store credit-apparently these exact joggers were sold for that much at some point in time. All we wanted was to exchange for a different pair.
-
June 2023 by John Ng
Shoe department is lacking. Staff was nice all around. But kept being redirected to multiple different locations. There seems to be a lack of knowledge. Shoes are all over the place, no tag, no organization, etc. Seems like others have experienced the same issue.For the hassle, I might just buy online next time.
-
May 2023 by Jason Veldkamp
Never been impressed every time I go into this store. It's semi- convenient but most of the stuff is overpriced and not the greatest quality. I went here to look for a bike tire pump in a pinch. I bought one, used it once and returned it because it didn't work. I found a comparable pump at Walmart that actually worked correctly and was made from metal instead of plastic that was the same price.
-
April 2023 by Robert Zuidmulder
I have been to this particular store, and every time I have come here they have had register issues. No complaints regarding the customer service otherwise. Last time I visit this store.
-
April 2023 by Paul Polydisky
The kids that work the store are terrible at customer service. Blame the manager for terrible recruiting and even worse training . Prices are very high.
-
April 2023 by Theresa S.
This is the worst Dick's in the world. Twice, store associates passed me by to ask older white men if they needed help while their wives try on clothes. Maybe brown people don't buy stuff there so they didn't think it was worth helping me? And then when I finally hunted someone down he told me sorry that the jersey I wanted was only in a medium and no other sizes even though he didn't look and the other jerseys hanging by it were in multiple sizes. And then the checkout person acted like she was doing me a favor. Plus the store is small and dingy and they don't have much here at all. I'd recommend going to the one in Ridgedale - they're happy to help non-white people and they actually have stuff you want to buy - in more sizes than Medium.
-
February 2023 by Teri S
This is a terrible store to look for anything!I went in there looking for a good pair of shoes for myself and all they have is a bunch of little kids dressed in Sweat pants that know nothing about the store and what they carry!I asked about a certain brand and all I got was " ahhhh, this is all we carry".!Not a let me see if I can find that in another store.Nothing!So disappointed in this awful Store!!!We left and went over to REI where they were extremely helpful and knew what they were doing and how to help their customers!
-
February 2023 by Jim Weston
The absolute worst in customer service. It wasn't for lack of employees. There were so many of them but none of them offered to help as I walked to the shoe dept. with my 4 kids. The guy that did help took a long time to help, but when he did provided me one of the worst experiences I've had in retail. He measured my son's foot wrong, grabbed a pair of indoor soccer shoes that were guaranteed not to fit, and then left us without any follow up. Finally just left the shoes there and walked out as he didn't bother to follow up to see if they fit or if we needed anything.I will call the store tomorrow to make sure this guy made it home alright. I am hoping there is someone responsible that can open the front door for him and make sure he gets into bed. This sounds snarky but I really am concerned for his welfare. If you can't measure a foot correctly and you work in the shoe dept., maybe you should do something else instead like get carts from the parking lot.
-
January 2023 by Bryan B
- - Update 2023 - -This store has not had what I came for the last 3 times I have visited. I'm always told to "go to Minnetonka or another store", I'm not sure what's going on but I'm sad to see my local store "out" of so much so the less local "big" store can have everything.- - 2022 and eariler - -This store consistently has what I need for myself and my family. The prices are fair and I continue to come back.Online order > pickup in store is a smooth process!
