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February 2024 by K&K (TopGun)
Great customer service
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November 2023 by Jane:
Stopped by to pickup an online order tonight and encountered two female employees with poor customer service. Both had no attempt to acknowledge me as I walked in and right passed them both, even making eye contact with one. As I waited for assistance at the counter, one of the female employee comes up. Still with no acknowledgment, just a blank look waiting for me to initiate a question or a request. I said I was there to pickup my online order. She went to the back to retrieve it and when she returned, proceeded to hand it to me. I thanked her and her response to me was, yeah. Walking out, the cashier walked behind me and we passed the other employee on my way out. Still nothing from either employees.
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October 2023 by Jennifer Smith
Great sales, good quality & friendly helpful staff!
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October 2023 by Masu W
Oh my Goodness!!!! I just went shopping here literally sitting in my car writing this!! Elliott helped me pick out an amazing outfit! He was so helpful and very happy. Oh my!!!! If I win the lottery tonight I'm coming to snatch him up as my personal stylist. Please Elliott stay just as you are!!!! I will never forget how amazing you are and what you taught me about blazers I will take that with me forever. The lady w/ long hair at the checkout was also so sweet. Its so nice to come shopping somewhere you don't feel as if your bothering the employees. ❤❤❤❤❤
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October 2023 by Ralph Sabio
Good quality clothes, super clean, and the help I received from the staff was 10 stars. Thx. I spent $900 when I walked in to only spend $100 so I guess they did their job. Lol.
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October 2023 by Amanda Seutter
New favorite clothing shop. It's a little more expensive but you are getting quality work. Bought a new dress and a shirt and these are my go to now!
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May 2023 by madeline wittman
I had the pleasure of working with Elliot. If you are looking for a stylist that knows their stuff/what’s going on with trends.. he’s hands down THE BEST! He picked my whole outfit. Was amazing!
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January 2023 by Clifton Austin
I do my shopping here, they have a nice selection of clothes! Solid threads here
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December 2022 by Stephanie Lundberg
1 star only because I cannot give zero. By far the worst customer service I have ever experienced at an Express store. Maple grove has really gone down hill lately.
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November 2022 by Michelle Sorenson
Went here to find an outfit for a job interview. I basically stole a look right off the mannequin because I suck at piecing outfits together, haha! But the sales associates were great with helping me, had great insight, and we also shared some great laughs!
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July 2022 by Mr. Gabriel
I’ve been here twice and have been underwhelmed. Both times I wasn’t greeted while in the store and there wasn’t a lot of customers. After the 2nd time with no acknowledgment I decided to order online instead. It’s a bummer because I exclusively shop at Express for jeans and shirts and this is the closest store to me. I hope they get a training on how to work with customers that come in
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July 2022 by Heather Storie
I ended up not buying anything here today, but I’m rating because the person who was helping me made me feel so comfortable and was very helpful. It was also nice to see someone push gender rolls with fashion in a clothing store. Bottom line, wonderful service.
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July 2022 by Samantha Hanson
HORRIBLE customer service, manager Shayla came off irritated and with a angry tone when asked for assistance with a store order a employee placed, they did not confirm my information or email and shayla had no interest in assisting me or looking back on the transaction history but telling me to call customer service. very displeased with this express and feel as though i was not helped or heard. now i paid over $100 after placing an order in the store with no tracking or confirmation.
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April 2022 by Manyda P.
MS Word sign reads open 11am-6pm on Saturday. Sign next to it says open 11am - 1pm. Really?!? 2 hours on a Saturday? Multiple people standing outside wanting to come in and shop. This is ridiculous.
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March 2022 by Anonymous B
The store is gorgeous as always. This one red headed woman with long nails was just seriously RUDE. Terrible customer service. Didn't appreciate her little attitude with the harsh tone "Oh come on, you can save 5 bucks." And continued pushing for me to sign up for rewards when I clearly said "no" 3 times. 3 times??? Thats ridiculous! Plus talking to her co-worker next to her while ringing up my items...seriously? Its obvious that she had a problem with me saying no. Almost felt like she will throw a fit like a spoiled child since her behavior was immature and inappropriate. I felt very uncomfortable.Thank you, I'll go to the other one in Minnetonka.
