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December 2023 by Allison Conrady
I read reviews thoroughly before buying goods and services, so I thought I chose a great place. That confidence plummeted on day one. The manager brought me back to my unit and immediately asked me to leave them a review. I said I would after I use their services. I was constantly asked to leave a review every time I’d see staff. On my last visit there I was asked several times, even after I had clearly refused to write one then and there the first time they asked that day they kept asking. Same person! This is the biggest factor that took off stars. I liked being able to book online and access my unit after hours. I emptied it out early and wasn’t able to get a prorated refund, but you bet they’ll fill it before my paid time is up. I also didn’t get the month free promo. The place is sometimes clean, sometimes not. Garage door’s are sometimes working, not always. Overall I wouldn’t use this location again or the Otsego one I visited because even as a visitor I was asked to leave reviews.
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December 2023 by Emma DG
I have been searching for an affordable easy to access storage. After looking at other sites, I found Extra Storage. I called and had a great conversation with the rep who helped me actually to get set up. When I arrived onsite I had access to the storage right away. The customer rep onsite was super helpful. Since it is my first time renting a storage space, she gave me great insights. The storage facility itself is super clean, the loading dock is easy access and super spacious. The elevators are quick and wide enough, to access the units it is super easy, the rolling doors are easy to use, super clean. I love it and it is the cheapest one even in rural area..
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November 2023 by Kathy Fox
I had a great experience here recently, I came here needing a space to store some things for a couple months and Michael got me exactly what I wanted and my second month is totally free! Everything was explained clearly and he took the time to show me how to access the building with my access code, showed me where my unit was and even explained how the lock works. That level of customer service is hard to find these days but is much appreciated!
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October 2023 by Gabriel Mamizuka
Vincent was quite a wonderful guy to talk with. We chatted for a few minutes about topics related to why I was at the facility and the history of the company.
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August 2023 by Bill Freeland
Deb was great to work with....She was training a young man on the job and he was polite and understood the aspect of learning.Impressed with the cleanliness and security,Thanks.
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August 2023 by Gary Kleist
Deb and Jeff did a great job of explaining the pricing options on the storage units and were very patient as we moved through the process of renting a unit. Can't imagine better customer service!!
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August 2023 by Harrison Feldkamp
Deb was a great help in getting me in the right size unit. The facility is clean with plenty of carts to move your belongings.
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July 2023 by Madi Caples
Very nice people to work with when renting. Was very easy to rent online .and very clean. I would definitely recommend them for your storage needs. Price is great.
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July 2023 by Andrew McCracken
The employees were great and the place was amazingly clean!I did not like that the online pricing was so different. I was thinking about $100 and it came out at $145 and did not know that untill the paperwork process was over.
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July 2023 by Dj Boogie
Wow, what an awesome experience they really know what they are doing. I went to another storage place right before I came there and let's just say I'm glad I landed here. Extra storage space is the place to be really nice staff excellent customer service no complaints here. They didn't try to sell me all this extra stuff don't get me wrong. They have certain things that they mentioned to me but they didn't push it on me if you get my drift.
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June 2023 by Brandon Holland
Walked in to smiles. Knowledgeable staff. Quick to give us a tour. Educated us on the promos and all options available. Asked us what we would be storing to make sure we didn't get to much space. Showed us everything we needed to know. Very glad we made the choice to get a unit here! Thank you!
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June 2023 by Anna Marie
Debra was kind, knowledgeable, helpful, and expedient. Highly recommend the Maple Grove 63rd Ave location. My unit is immaculate, temperature controlled, has a light (not all units do), and has the most secure lock mechanism with 3 keys. This is exactly what I need!
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June 2023 by micksterlingsongs
My card number had changed so I had to go in and give them a new number. I was greeted cheerfully and we got it done very quickly. My location is always friendly and fast. Thank you!
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May 2023 by Calvin R.
This place is awesome, Debra took the time to help me out and I felt so great about my experience. I would highly recommend this place! :-)
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May 2023 by LEE Mumm
The people were very kind and thoughtful. They listened to my needs and made sure what stuff i have will fit into my new rental space.
